Power Platform Automate

Karthik Reddi

Senior Dynamics *** CRM & Power Platform Developer

E +1-425-***-**** @ ****************@*****.*** q Linkdin 9 Redmond,Washington SUMMARY

Certified Senior Dynamics 365 CRM & Power Platform Developer with 5+ years of experience delivering scalable, enterprise-grade solutions for Microsoft AppSource and government clients.Specialized in Dynamics 365 CRM, Power Platform (Power Apps Model- Driven & Portals, Power Automate Cloud & Desktop Flows), and .NET development using C#, JavaScript, and TypeScript. Proficient in Azure services including Document Intelligence, Blob Storage, and Azure DevOps for CI/CD pipelines. Skilled in Dataverse, REST APIs, custom plugins, PCF controls, and API integrations, with a track record of delivering 10+ enterprise solutions following best practices. Microsoft Certified in MB-910 (CRM), PL-900 (Power Platform), and AZ-900 (Azure), with strong expertise in building secure, cloud- based, and AI-powered business applications.

SKILLS

CERTIFICATION

AZ-900

Microsoft Certified: Azure Fundamentals

MB-910

Microsoft Certified: Dynamics 365 Fundamentals (CRM) PL-900

Microsoft Certified: Power Platform Fundamentals

EXPERIENCE

Senior Dynamics 365 CRM Developer Power Platform Expert Technical Lead BIGLYNX Inc (Multi Client)

03/2023 – 04/2025

• Designed and developed multiple Model-Driven Power Apps from scratch, including subscription-based solutions published on Microsoft AppSource.

• Led Azure DevOps project setup, assigned tasks, and monitored team deliverables and ETAs.

• Delivered complex third-party integrations using Power Automate flows, custom connectors, and on-premises API calls via Power Automate Desktop.

• Integrated Azure Blob Storage, SendGrid (Email), and SharePoint with Dynamics 365 solution.

• Built and consumed .NET Web APIs and services within D365 CRM applications.

• Developed custom Power Pages portals based on Dataverse models and dynamic validation logic.

• Automated flow generation and validation using Excel as a data source.

• Implemented plugins, workflows, JavaScript customizations, and tools to process and integrate Excel data into Dynamics 365 CRM.

• Delivered SSRS report PDF generation solutions using Power Automate, and integrated AI capabilities like ChatGPT into Power Apps for enhanced user experiences.

• Actively participated in code reviews, debugging, documentation, and regular client meetings to map and deliver CRM requirements.

D365 CRM Power Platform Azure C# .NET JavaScript TypeScript JSON Python Power Apps Power Automate Power Pages PCF java Script jQuery HTML Azure DevOps repos CI/CD Azure Blob REST APIs Azure DevOps Git MB-910 AZ-900 PL-900 Copilot Studio NET Core Web API Azure Document Intelligence Azure Storage Blobs Azure Cognitive Services

EXPERIENCE

Microsoft Dynamics 365 CRM Developer

Wipro Technoligies Ltd (Microsoft Client)

08/2021 - 02/2023

• Diagnosed and resolved issues in Dynamics 365 CRM solutions, ensuring timely and accurate fixes.

• Reviewed and improved code quality through code reviews, debugging, and documentation following best practices.

• Implemented custom Plugins, Workflows, JavaScript customizations, and tools for seamless Excel to CRM data processing.

• Delivered complex third-party integrations using Power Automate flows.

• Mapped client requirements to D365 CRM solutions and participated in regular client and project management meetings.

• Configured and troubleshooted MS CRM Outlook Client for end-users. Dynamics 365 CRM Developer Intern

BIGLYNX INC

07/2020 - 07/2021

• Created value by developing Model-Driven Apps utilizing Microsoft Dataverse.

• Developed basic Plugins and JavaScript functions under senior developer supervision.

• Helped automate manual processes by creating simple Power Automate flows.

• Supported data import/export tasks using Excel templates and Data Import Wizard.

• Participated in unit testing and resolving bugs in development environments.

• Gained hands-on exposure to form customizations, business rules, and dashboards.

• Attended team meetings and learned about development practices. PROJECTS

Ethiks.AI

Background screening platform using Power Apps, Power Automate, and .NET APIs. Integrated with third-party services for real-time. Checks (criminal records, credit, employment).

RealtySlices

Real estate fundraising portal using D365 CRM, PCF controls, Azure Blob, and external APIs. Empowered deals from $1M+, bypassing. Traditional restrictions.

Blue Lake Resort

Booking app with Power Apps, real-time validation, and SharePoint integration for streamlined reservations Real Estate

End-to-end real estate management system for landlords and investors. Published to AppSource automated billing, dashboards, and investor reports.

Agent Management Tool (Microsoft)

Automated user provisioning, security role assignment, password reset, and JIT access using D365, Power Automate, and Azure DevOps.

Docwallet

Automated healthcare form extraction using Azure Document Intelligence and Dataverse. Validated fields, merged pages, DCWP NYC Amendment Module

Enhanced amendment tracking system using AngularJS, C# plugins, and Power Automate for NYC government workflows

INTONE

Built an e-commerce Prototype Power Pages + Dataverse +Power Automate plugins solution for Intone NYC DCAS Reimbursement App

Built a Power Pages + Power Automate solution for NYC vendors to submit and track invoices. Integrated NYC IDP authentication and automated approvals.

Chatbot Knowledge Center with Omnichannel Integration Built an AI-powered chatbot knowledge center integrated with Azure Blob Storage vector database, enabling users to query content across audio, video, text, PDFs, and webpages. Automated classification using Power Automate transcribes audio, scrapes webpages, and indexes data, while sensitive information is masked for security. Unanswered queries are escalated to live agents via Dynamics 365 CRM Omnichannel, with case creation in D365 CRM and Jira, attaching transcripts and files. Seamless automation and intelligent case management are achieved using Power Automate and Copilot Studio, delivering a secure, scalable, and AI-driven support solution.

EDUCATION

Bachelor Of Technology

Jawaharlal Nehru Technological University

2017 - 2021

KEY ACHIEVEMENTS

COBOL Migration

Successfully Designed and Delivered a Complete

Automation Solution for Power Automate Flows and

Schema Creation — Presented and Endorsed by Microsoft Senior Leadership

Microsoft AppSource

Launched the application on Microsoft AppSource with flexible private and public plans, ensuring broad market reach. Drove post-publishing success by delivering patches, engaging directly with customers through demos, and incorporating feedback for continuous improvement. GPA

8.1 / 10

Built AI-Powered Document Intelligence Solution

Developed Docwallet leveraging Azure Document

Intelligence to automate extraction, validation, and submission of health forms (CMS-1500, UB-04) —

streamlining healthcare operations.

Government Agency Solutions (NYC DCWP & DCAS)

Built and maintained amendment modules and invoice submission portals for NYC government agencies using Power Apps, Power Automate, and Azure integrations — enabling compliance and smooth operations.

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