Special Education Property Management

Mindy Romore

Indianola, IA 515-***-**** *******@*****.***

Professional Summary

Compassionate and dependable support professional with a well-rounded background in healthcare, education, property management, and customer service. Recognized for providing empathetic, organized care and communication in both individual and team-focused settings.

Key Skills

● Direct Care & Behavioral Support

● Patient Intake & Medical Terminology

● Special Education Assistance (IEPs & Crisis De-escalation)

● Property Management & Leasing

● CRM & Documentation Proficiency

● Microsoft Office (Word, Excel, Outlook) 35 WPM Recent Experience

Direct Support Professional

Optimae LifeServices – Indianola, IA Jan 2025 – Present

● Support individuals with intellectual and developmental disabilities

● Implement care plans, assistive tech, and promote independence

● Ensure client safety and detailed documentation

Special Education Associate

Urbandale Public Schools – Urbandale, IA Oct 2024 – Jan 2025

● Assisted students with disabilities using IEPs and behavior plans

● Fostered a positive learning environment and supported crisis de-escalation Property Manager

3800 MLK LLC / Cornerstone LLC – Des Moines, IA Aug 2023 – Oct 2024

● Managed tenant relations, leasing, budgets, and maintenance

● Increased occupancy through targeted marketing and strategic planning Customer Support Specialist I

Iowa Total Care – West Des Moines, IA Feb 2021 – Aug 2023

● Assisted members/providers with insurance and portal issues

● Maintained call center metrics and CRM records

Education & Certifications

Des Moines Area Community College

A.A.S., Information Technology – Networking Admin (2004) Patient Intake & Billing Certified

National Career Readiness Certificate – Silver Level This is a resume snapshot. Please request the extended version for full employment history and details.

Excellence is not a skill. It is an attitude." — Ralph Marston

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