Security Clearance Program Management
Resume:
Shizua Oliver
Washington, DC *****
*********@***.***
Program & Management Analyst
PROFILE SUMMARY AND PROFESSIONAL COMMITTMENT
Seasoned financial expert with over two decades of experience in budget forecasting, data analytics, Project and Program Management Tracking. Passionate about implementing best practices and continuously enhancing skills to the benefit of customers and employer.
SECURITY CLEARANCE, EDUCATION, PROFESSIONAL TRAINING AND DEVELOPMENT
Active Federal Security Clearance
University of Phoenix, Axia College – Major: Economics and Finance – GPA 3.25.
USDA Graduate School – Various Finance & Economic coursework i.e., Accounting, Budgeting, Financial Coursework w/certificates
EXPERTISE & TECHNICAL SKILLS
Leadership focused and Team Management Excellence
Strategic Process Improvement
Focused on Customer and Client Resolution to Satisfaction
Program Efficiency Optimization
On & Off Boarding of Staff in addition to Trainer & Ambassador
Data Analytics & Analysis
Security Processes and Administrative Services
Ensured Regulatory Compliance
SOFTWARE & SYSTEMS-HANDSON EXPERIENCE
Microsoft Office Suites
Federal Government Platforms and Apps
oGovernment Edition Google Apps – Gmail, Meet, Drive, Sheets, Slides, Forms, Surveys
oAudit and Collection Systems/Platforms-TAMS, Syncada, CSNG
oDoD Platform-TEAMS (i.e., sub apps GFM, DTOD, ICFM, Ocean)
oFedDesk time sheet processing system and ALOHA leave request system (Facility Coordinator -- Administrative Rights)
oCGE/Concur Travel System (SuperUser - Administrative Rights)
oPegasys-Vendor Invoice/payment processing system
oSmartsheet, Jira, Adobe PRO, EDMS (inhouse electronic record keeper). SharePoint, Tableau, & Salesforce (briefly used, but was phased out of use)
Intuit Quick Books- PRO
Troubleshooting LAN, Wireless, Software, and Hardware related issues.
Member of Toastmasters
Customer Service Skills-Specialized in Customer Resolution and Customer Satisfaction
SKILLS UTILIZED DAILY
Directed and oversaw teams to successfully complete multiple audit projects, ensuring adherence to rate/tariff agreements and policy directives.
Coordinated with auditors and stakeholders to verify costs and optimize invoice processes.
Performed comprehensive research on transportation regulations, contributing to enhanced audit accuracy.
Developed, implemented and standard operating procedures to improve organizational efficiency.
Analyzed financial data to forecast budgets and identify cost-saving opportunities.
PROFESSIONAL EXPERIENCE
The General Services Administration (GSA)
Federal Acquisition Services, Washington, DC 20405
The Office of Travel, Employee Relocation, and Transportation
Transportation Audits-Disputes Resolution Branch
2/2021-5/2025: Program Analyst (Remote) 40 hours a week
Use of TEAMS DoD Platform and sub-Apps for Auditing: Calculate from invoices, mileage, weight of goods, and freight to audit shipments while considering rate/tariff agreements.
Collaboration: Work with other auditors to audit overcharges claims and calculate costs and check against invoices with use of tariffs, .
Administrative & Data Analysis Processes and Support: Review documents for rate calculations and assist with audits.
Research: Investigate transportation regulations, statutes, tariffs, and business rules.
Pre-payment Audit Claims: Adjudicate claims valued at approximately $100 million for Motor Freight.
Data Analytics: Analyze DoD’s motor freight program and create reports using Microsoft Excel.
Workload Distribution: Distribute workload to auditors and run various reports.
Leadership: Lead and manage DRB teams for various projects, ensuring milestones are met.
Training and Support: Provide expertise and assistance to associates, self-trained, and instruct others.
Accomplishments
Assisted Team to adjudicated $100 Million in claims,
Perfected Data Analytic skills through training and user experience evidenced
Successful in taking lead on meetings to describe tasks and direct auditors on actionable items from assignment to completeness with a successful outcome of meeting goals for delivery to DOJ Attorneys,
Previous Work Experience - Collected overcharges from Transportation Vendors at GSA and sent to Treasury. Statistical & Budget Analyst at Department of Interior. Office Manager, Accounting Technician (AR & AP), and Payroll Processor at Small and 8A business. Executive Assistant for 6 Direct Reports, handling staff onboarding and offboarding.
VOLUNTEER and COMMUNITY WORK
Worked as a volunteer, in the building of a new community center. Due to the efforts, commitment, and support of the volunteers, the community center opened within one year of breaking ground.
Volunteered at DC Food Bank, and City Street Clean-up project. Assisted in strategic planning to disperse volunteers throughout the city.
Active as neighborhood block volunteer to facilitate and manage emergency supplies to the elderly and shut-in during weather related emergencies.
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