Housekeeping Supervisor Customer Service
Resume:
MARCIA WALLACE
***** **** ***, ********** **, ***34 Phone: 314-***-****
E-Mail: ***************@*****.***
PROFESSIONAL PROFILE
●Highly-qualified Housekeeping Supervisor offering 10 years of hospitality & customer service experience.
●Hands-on manager and team leader dedicated to providing high-quality, efficient.
●Housekeeping operations in support of all guest needs.
PROFESSIONAL EXPERIENCE
●Employee evaluations
●Superior customer services
●Ordering inventory supplies
●Administered performance improvement plans
●Training and development
●Team leadership
●Copying and scanning vital documents
●Folding clean laundry
●Data entry
●Quality review
Work History
Housekeeping Supervisor
Hampton Inn St.Louis/Airport October 2024 - April 2025
●Led and trained incoming house keepers
●Making of schedules
●Cleaned and made beds
●Cleaned other areas of hotel
Custodian Assistant (Temporary Assignment)
Veterans Home - St. Louis MO March 2024 - October 2024
●Cleaning Bathrooms
●Cleaning public areas (indoors and outdoors)
●Upkeep of breakrooms
●Sweep and mop hallways
●Trash removal
Operation Coordinator
Dirt Fighters Commercial Cleaning – St. Louis MO June 2023 – March 2024
●Coordinating with different apartment complexes for seamless workflow.
●Critical thinking to solve any upcoming problems.
●Creating and maintaining operational procedures.
●Conducting resource planning and allocation.
●Tracking and analyzing operational data.
●Ensuring compliance with company policies and standards.
Production worker (Temp assignment)
Randstad Staffing – Saint Charles MO May 2023 - May 2023
●Responsible for feeding raw materials into machinery.
●Assembled goods on the production line.
●Monitored the process and procedures.
●Conducted basic quality checks (testing product or packaging).
Housekeeping Supervisor
Tru by Hilton – St. Charles MO May 2022 – April 2023
●Led, trained, and supervised room attendants and housepersons on a floor.
●Composed bi-weekly schedules.
●Ensures cleanliness and quality standards.
●Verified and reported status and/or discrepancies of rooms.
●Conducted employee evaluations.
●Administered performance improvement plans.
●Completed paperwork and closing duties such as filling out requisitions.
●Updated log books and maintenance request forms.
●Copied, scanned, and faxed documents to the corporate office when needed.
●Counseled team and met with them weekly.
Executive Housekeeping Supervisor
Intown Suites - Hazelwood MO November 2009 to May 2022
●Knowledge, understood, and adhered to company core values, mission statement, and vision statement.
●Implemented and maintained housekeeping department minimum standards.
●Responsible for hiring, training and supervision or property housekeeping staff.
●Prepare work schedules and authorized payroll for department.
●Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.
●Complete monthly quotas.
●Make recommendations and assist in the coordination of projects.
●Communicate effectively, both verbally and in writing to staff and management.
●Distribute and delegate workload to guarantee maximum productivity and client/guest satisfaction.
●Basic mathematical skills necessary to analyze reports, forecast, and prepare budgets.
●Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
●Ability to access and accurately input information using the computer system.
EDUCATION
High School Diploma Coursework in math, English and social studies
Contact this candidate