Customer Service Data Entry

ASHLEEN RACHA KUMAR

Sacramento, CA *****

***********@*****.*** / 916-***-****

SUMMARY

Dedicated Customer Service to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients .Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of customer service industry. SKILLS

Microsoft Office

Banking software (e.g BEST)

Cash Handling

Conflict Resolution

Time Management

Staff Supervision

Customer Service

Sales Techniques

Data entry

Project management

Record keeping

EXPERIENCE

03/2025 - Current

Volunteer Assistant-Customer Service / Megahaulers &Maintenance INC - Sacramento, California Respond to customer inquiries .

Documenting customer interaction and transactions

Served as a direct to production Supervisor,supporting all aspects of production and office management. Worked to address all customer concerns in a timely and effective manner. Implemented problem solving skills to work through customer, managerial staff issues and challenges. Assisted organizational efforts by filing, entering data and answering phones. Entered data into databases accurately and efficiently. Maintained front desk to provide positive first impression. Ensured office equipment was operational, stocked with supplies and maintained in a clean condition Bank Teller / Westpac Banking Corporation 09/2024 - 03/2025 Processed customer transactions efficiently, including deposits, withdrawals, and loan payments while ensuring compliance with bank policies.

Provided excellent customer service by addressing inquiries, resolving issues, and promoting bank products to enhance customer loyalty.

Maintained accurate cash drawer balances and performed end-of-day reconciliation to ensure financial accountability.

Assisted in the identification of customer needs and recommended appropriate financial solutions or services. Conducted transactions with a high degree of accuracy and attention to detail, minimizing errors and ensuring customer satisfaction.

Facilitated foreign currency exchanges for customers, ensuring competitive rates and compliance with regulatory standards.

AR

Monitored foreign exchange market trends to provide clients with timely information on currency fluctuations. Processed foreign currency transactions accurately and efficiently, maintaining meticulous records to ensure transparency and accountability.

Collaborated with other banking departments to facilitate seamless international transactions. MYOB/Payroll Software Associate / Rosie Holidays Fiji - Nadi, Fiji 07/2023 - 09/2024 Company Overview: Website: [Rosie Holidays](https://www.rosieh.com) Started this role as a Project Manager for Pay global Software Key user Training/user Acceptance Training. Oversee and direct payroll procedure.

Prepare a range of project related documents for key stakeholders, including status updates, reports and discussion papers to manage the flow of informations. Conduct effective MYOB PayGlobal User Training.

TAX compliance and payroll tax obligations.

Inputting data and timesheets through Payglobal -Finger Tech Software. Ensuring wage and tax withholding complies with regulations. Overall handling Payroll with all the three modules through Payglobal -Payroll, Member ESS & Time and attendance.

Manage and oversee the implementation, including developing and monitoring project plans, coordinating resources to ensure successful project milestones. Managing payroll processes for internal companies. Preparing and submitting monthly reports, including FRCS payday reporting and FNPF compliance. Generating cost center reports for executive management review. Maintaining employee records in MYOB PayGlobal, including WAP entries, employee transfers, taxation updates, and other administrative tasks.

Website: [Rosie Holidays](https://www.rosieh.com)

Customer Service Officer / BSP Financial Group Limited - Namaka, Fiji 05/2022 - 07/2023 Addressing customer complaints promptly and effectively. Processing transactions accurately as a teller.

Updating customer information while engaging in conversations or typing. Handling internal and business telegraphic transfers in Trade Finance. Assisting sales and lending officers in finalizing sales, including unsecured personal loans, car loans, home loans, credit cards, and fixed interest term deposits.

Interacting with customers in person, managing inbound calls and emails. Guiding customers to make informed decisions on products and ensuring they feel valued. Administrative Officer / VT Construction - Votualevu, Fiji 09/2021 - 05/2022 Handling payroll with the Managing Director and Tax reporting. Handling all administrative tasks assigned by the Managing Director. Managing employee filings and records.

Proficient in timesheets and payroll.

Expertise in MYOB for invoicing and posting.

Conducting banking activities and performing bank reconciliations. Assisting the Director in developing company management strategies. Posting job openings for online recruitment.

Efficiently managing incoming calls and email responses. Maintaining precise records of stock inventory.

Overseeing daily office operations, including data entry, database auditing, and ensuring seamless workflow. Coordinating administrative functions to enhance overall office efficiency and productivity. Assist in budget preparation and financial reporting to aid in strategic decision-making. Organizing and maintaining filing systems for sensitive company documents and employee records. Industrial Attachment - Human Resource / Captain Cook Cruise - Denarau, Fiji 12/2019 - 02/2020 Updating of a new employee contact information and employment details into company databases. Reviewing resumes and application forms of potential candidates to identify suitable matches for company job openings.

Scheduling and coordinating interviews with shortlisted candidates. Handling reservation booking inquiries.

Monitoring daily HR records alongside stock inventory. Assisted in the onboarding process of new employees by preparing employment contracts and orientation materials.

Participated in the development of HR policies and procedures to enhance workplace efficiency and compliance. Conducted employee surveys to gather feedback on workplace satisfaction and suggested improvements based on analysis.

Collaborated with team members to plan and execute employee training programs aimed at skill development and compliance.

EDUCATION AND TRAINING

Bachelor of Commerce: Human Resources Management 12/2020 University Of South Pacific - Laucala Campus,Fiji Islands REFERENCES

Mrs Marilyn Chandra,Marshall Stores Woodland,Sacramento. 916-***-****. Mrs Marilyn Chandra,Director-Megahaulers &Maintenance INC Sacramento, CA . 916-***-****. Mrs Artika Prasad, Westpac Bank Corporation Fiji . Nadi International Airport, 679-***-****, ************@*******.***.**

Mrs Shereena Bano, Rosie Holiday Fiji PTE Limited, Nadi, Fiji Island, 679-***-****, ********@*********.*** Mrs Ranjani Mala Reddy, BSP Financial Group Limited (BSP), Namaka Nadi, Fiji Islands, 679-***-****, ********@***.***.**

HOBBIES AND INTERESTS

Hiking

Cooking

Bouquets Preparation

Campus life Experience

Traveling

Fitness Buddy Programme

LANGUAGES

English

Hindi

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