Revenue Cycle Information Technology
Resume:
LAKSHMI SATHIANATHAN
LAKSHMI SATHIANATHAN Cell: 336-***-****
Citizenship: United States Email: ***********@*****.*** OBJECTIVE
Seeking challenges that avail 20+ years of experience in Information Technology, especially in a position that requires Leadership Skills, Critical Thinking, and Problem Solving EXPERIENCE SUMMARY
Center of Excellence - Management and Leadership experience that best matches with this opportunity
Leadership
Ø Automation – Extensive experience in leading RPA initiatives within CVS Health Workspace Automation, Fresenius (Revenue Cycle) and UnitedHealth Group (Optum Payment Integrity)
Ø Community Readiness – Conducted Automation Workshops for stakeholders to appreciate and actively engage in RPA initiatives
Ø Operation Review - Presentation of benefits of RPA and estimated ROI on projects with constant focus on opportunities
Ø Communication - Effectively communicate with the stakeholders on best practices, available tools to manage automation of business processes and strategic initiatives Ø Optimization - Build and sustain relationships with process owners and management to understand, adapt, and improve bots
Ø Process Architecture – Architect RPA processes with ‘continuous improvement’ mindset and benchmark against FTEs using the self-developed FIT (Feasibility, Impact, and Time) metrics
Ø Innovation – Practice Agile Methods to bring in out-of-the-box ideas as key efficiency enablers
Ø Design - End-to-End process architecture with Agile Boards set up in Azure Devops with a well-planned Sprints for project delivery
Ø Process Excellence – Train team members document processes using digital process library, document best practices for effectiveness and robustness of the RPA efforts Ø Partnership - Partner with stakeholders to translate AS-IS Business Processes into To-Be Processes for automation team.
Ø Mentorship - Train Revenue Cycle stakeholders for Attended Automations and developers in development effort to create the robots both Attended/Unattended Ø Governance - Control IT security in partnership with Internal Controls Compliance team to ensure compliance and data security
Ø Report - Quarterly and annual reports to evaluate ROI on the processes automated Ø Prioritization - Automation pipeline management with effective resource allocation Ø Risk Management - Create framework of Standard Operating Procedures (SOPs) to drive improvement in automation and mitigate risk management Ø Collaboration - Facilitate cross-functional team meetings efficiently and optimally, with the ability to connect dots and influence key decisions LAKSHMI SATHIANATHAN
Team Management
Ø Oversight and direction on performance metrics to ensure SLAs are met Ø Ensure that employees understand the short-term and long-term goals, as well as support and reinforce targeted behaviors that contribute to RPA Team goals Ø Experience managing and growing a high-performing Robotics Process Automation Development team
Ø Willingness and ability to participate in technical designs and code reviews Ø Experience in managing distributed, remote teams with a track record and the ability to influence geographically-distributed teams
Ø A passion for delivering well-written, high-quality, well-architected and well- documented code through constantly training team members. Ø Interface with IT architects, business stakeholders via Agile Methodologies Ø External vendor management in Robotics Process Automation – collaborative RPA initiatives with External Vendors
Ø Internal Employees and Contractors management in Robotics Process Automation Technical:
IT Operations Leader – AI, ML and Automation (1 year) Solution Architect – Robotics Process Automation, Manager (2+ years) Apps Development - UiPath Robotic Process Automation (5+ yeas) Database - SSIS, SSRS, T-SQL, SQL Stored Procedures (9+ years) Interfacing with Users – User Acceptance Testing, System/Functional Testing, Integration Testing, Automation Testing, Database Testing with QA cycle (11+ years) Web Development - HTML, CSS, ASP, Java, Customer Advantage in Search Engines (1 year) TECHNICAL EXPERTISE AND EXPOSURE
RPA Tool: UiPath
BI Tools: SSRS, SSIS, Power BI, MS Visual Studio 2013 Source Code Management Tool: SVN, Team Foundation Server, Azure Devops Databases: SQL SERVER 2005/2008/2014, ACCESS DB
Languages: C++, C#, Java, XML, XSLT, Javascript, HTML, CSS, SQL, T-SQL, PL/SQL Application: MS Office, MS Outlook, MS OneNote, MS Visio, Microsoft SharePoint EDUCATION
Master’s Degree in Mathematics
Diploma in Computer Programming
Diploma in Java Programming
UiPath Academy Certificates: RPA Awareness, Solution Architect, Advanced Training, Document Understanding
PROFESSIONAL EXPERIENCE
Lead Director, Workspace Automation, CVS Health
Manager – RPA, both Internal Team and External Vendors, Fresenius Medical Care Sr. Apps Developer – Robotic Process Automation, United HealthCare Sr. IT Database Analyst, UnitedHealthGroup
LAKSHMI SATHIANATHAN
Implementation and Product Engineer, Silkroad Technology Web developer, Keyword Performance SEO Company
CVS Health October 2023 – Feb 2025
Lead Director, AI, ML and Automation
Description
Working as Lead Director within CVS Health managing workstreams including Intelligent Automation, AI Assistance through automation, CO-pilot for Developers, AI and Data Science to automate various processes. Heavily involved in building the pipeline for the automation program
Responsibilities:
• Drive process transformation and measurable value across key stakeholders within CVS
• Evaluate processes and build pipeline for both Automation and AI teams
• Review of Executive Summary Report on project initiatives, progress and deliverables of across teams
• Lead DevOps automation team to automate system, server and application related automations
• Conduct workshop within the organization to bring out automation ideas from leaders of the organization
• Perform marginal analysis, ROI calculations and prioritize and manage the automation pipeline
• Product owner for Developer Tools such as Lucid and Postman API Tool; Managing thousands of licenses at enterprise level
• Collaborative automation deliverables with Enterprise Automation Team using UiPath
• Help Desk Ticket Volume Reduction through ServiceNow report analysis to automate both process automations and system automations.
• Strategic advice to stakeholders on best practices and available tools to manage business processes
• Collaborative effort with Enterprise Product Development team, External Vendors and Internal Contractors
GHX April 2023 – June 2023
Senior Manager, Process Automation and Products
Description
Worked as Senior Manager within GHX, managing workstreams including Intelligent Process Automation, Artificial Intelligence and Data Science to automate various processes. Heavily involved in building the pipeline for the automation program Responsibilities:
• Drive process transformation and measurable value across key stakeholders within GHX
• Evaluate processes and build pipeline for both Automation team and Artificial Intelligence team
• Conduct workshop within the organization to bring out automation ideas from leaders of the organization
• Heavily involved in marginal analysis, ROI calculations and NPV evaluations with Finance Department to scale the automation program LAKSHMI SATHIANATHAN
• Conduct periodic Steering Committee meetings to re-evaluate goals and progress of the automation team
• Manage automation pipeline and prioritize
• Design and develop RPA solutions to accelerate business processes
• Partner with relevant stakeholders, train and coach for attended automations
• Data curation effort through Artificial Intelligence team for Internal Products to centralize data for automation
• Advise stakeholders on best practices and available tools to manage business processes and other strategic initiatives
• Deliver Process Excellence on high impact and visible strategic projects through Process Discovery, Process Mapping and Documentation, and Pain Point Analysis
• Collaborative effort with External Vendors and Internal Contractors
• Provide Monthly Reports from IPA Team with hard and soft savings details accomplished through all the automation and AI initiatives, visualized in PowerPoint Fresenius Medical Care September 2020 – April 2023 Manager – Robotic Process Automation
Description
Worked as Manager – Solution Architect for Revenue Cycle Management within FMC to automate various business processes using UiPath. Heavily involved in Automation Workshops, evaluating processes for RPA suitability, walkthrough meetings of the Business Process to convert various human activities into Robots with Solution Design Documentation. Assist Internal Developers and External Vendors with Process Documentation and AS-IS/TO-BE process documents using MS Visio.
Responsibilities:
• Drive process transformation and measurable value across key stakeholders within Revenue Cycle Department of Fresenius
• Conduct Workshop within the organization to bring out Automation Ideas from Leaders of the organization, especially revenue cycle management
• Select Automation Ideas from Stakeholders after carefully evaluating the applications and the data involved in the process.
• Manage automation pipeline and prioritize
• Process Architecture in partnership with Analytics, IT, and SQL DBA Team
• Design and develop RPA solutions to accelerate business processes
• Partner with relevant stakeholders, train and coach for attended automations
• Collaborate with relevant stakeholders, mapped as-is and to-be process documentations and developed processes to maintain
• Optimization – With available resources designed new processes and/or re- engineering through existing Robots and Libraries
• Advise stakeholders on best practices and available tools to manage business processes and other strategic initiatives
• Deliver Process Excellence on high impact and visible strategic projects through Process Discovery, Process Mapping and Documentation, and Pain Point Analysis.
• Involve in End-to-End Robotic Process Automation (RPA) resulting in FTE savings
• Assist Developers with Technical Issues and empower build RPA with effective libraries
• Collaborative effort with External Vendors and Internal Contractors LAKSHMI SATHIANATHAN
• Provided Quarterly Reports from IPA Team with FTE savings details accomplished through all the automations
UnitedHealth Group October 2017 – September 2020
Sr. Apps Developer – Robotic Process Automation
Description
Worked as Sr Apps Developer for Payment Integrity Team within UHC to automate various billing activities for claims using UiPath. Heavily involved in Walkthrough Meetings of the Business Process to convert various human activities into Robots with Solution Design Documentation, Process Documentation and AS-IS/TO-BE process documents using Visio. Build RPA using UiPath.
Responsibilities:
• Designed and developed RPA solutions to accelerate Business processes.
• Involved in End-to-End Robotic Process Automation (RPA) resulting in FTE savings.
• Created end to end automation solutions for clients as per requirement which involves feasibility study, designing architecture, development, testing and deployment of automation.
• Worked on Process Definition Document (PDD).
• Worked on Solution Design Document (SDD).
• Worked on TO-BE process maps using Microsoft Visio.
• Worked on Solution diagrams and Solution description and Object model diagrams.
• Worked on Business process diagrams and process flow charts with UiPath.
• Expertise in developing various applications using Visual Studio.NET technologies like C#.Net 4.5, ASP.NET, ADO.NET, XML, Web Services, SQL Server technologies.
• Proficient in developing customized behaviors using JavaScript, J-Query and JSON.
• Extensive experience in writing complex stored Procedures, Triggers, Functions, Views, Indexes and Joins on SQL Server and Oracle.
• Hands-on experience with visualization tools such as MS Excel, MS Visio.
• Experience working on Agile Methodology – Scrum.
• Applications used for Automation Facets in Citrix, Web Applications, SQL SERVER, API via constant partnership with IT Teams across the organization UnitedHealth Group August 2015 – October 2017
Sr. IT Database Analyst
Description
Extensive work in SSIS, SSRS, MS SQL server and SQL programming, working closely with Database Architect, Applications Developers, Business Analysts, and Project Managers. Participating in the Business Requirements Analysis and LOE discussions in a Scrum Team Environment. Involved in developing new and maintaining existing SSIS packages in ETL Framework with source control familiarity in Team Foundation Server. Heavily involved in daily adhoc-to-production reports using SSRS. Meet end users to discuss reporting, to gather requirements, design specifications, data mapping and develop new reports. Use of SQL queries, Stored Procedures, Views and Triggers for better performance, to retrieve data from the back-end database. Handled various types of Data related to Insurance, CRM, MuleSoft data. Responsibilities:
LAKSHMI SATHIANATHAN
• Projects Handled using Agile Technology – worked closely with Product Owner, Scrum Master, and Scrum Team Members.
• Data Load via SSIS package.
• Handled Business-Related Reports – HR Report, Executive Dashboard Report via SSRS.
• Writing Optimized SQL Stored Procedure for various types of Reports and Data Load
• Designed, developed, and implemented ETL framework using SSIS, stored procedures, functions in SQL Server
• Dynamic data load from CRM site into SQL CRM involving leads and contact info Silkroad Technology May 2008 – August 2015
Implementation Engineer - Product Engineer - Technical Consultant Description
Worked with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment. ETL packages with different data sources and loaded the data into target tables by performing different kinds of transformations using SQL Server Integration Services (SSIS). Extensively involved in Developing Stored Procedures for custom reports using T-SQL. Developed and Implemented Online Employment Applications Forms Using HTML, JAVASCRIPT skills. Written Efficient Stored Procedures in SQL server for various types of Custom Reports in the Applicant Tracking System. Responsibilities:
• Lead meetings, drive discovery, and manage project timelines and customer expectations.
• Created datamart to pull large set of Data. Optimized Custom Report from the data.
• Fine-tuned reports to reduce the execution time required to improve speed of execution and performance of the reports, creating various tables, views, and T-SQL statements.
• Validated technical designs created by IT developers against functional specifications.
• Responsible for making the team to have complete understanding about the system and client requirements
• Coordinated all upgrades and support work on existing applications
• Applied my expertise learning how to process e-forms, reports, and troubleshooting the career site template issues.
• Developed understanding of the database and applied logic and patience to study a problem to arrive at a solution
• Experience in using Business Intelligence tool SSIS.
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