Remote Customer Service

GAYLE MITCHELL

Email: **********@*****.***

Phone: 562-***-****

Professional Summary

Dynamic and adaptable professional with extensive experience in sales, customer service, and contract administration. Excellent written and verbal communication skills, comfortable leading or contributing in diverse environments. Proficient in Microsoft 365, typing at 55 WPM, with numeric key entry at 8000 KPH. Expertise spanning retail, manufacturing, legal, hospitality, education, facilities management, and entertainment. Authorized to work in the U.S.

Work Experience

HP Live Expert 2020 Companies

April 2020 – June 2025 (Remote)

• Engaged with online shoppers seeking advice on computers, printers, monitors, and accessories.

• Consulted customers, identified their needs, recommended solutions, and closed sales.

• Utilized deep technical knowledge across hundreds of HP products to guide purchasing decisions.

• Enhanced virtual customer experience by providing empathetic, informed support. Retail Sales Specialist – Epson Advantage Sales and Marketing October 2017 – February 2020

• Assisted buyers in selecting Epson printers, scanners, and projectors based on their needs.

• Delivered expert consultations and recommendations in a major retail setting.

• Engaged in direct customer interactions, optimizing sales conversions. Contract Administrator DCX-CHOL Enterprises – Los Angeles, CA June 2012 – October 2017

• Processed RFQs, managed order entry, purchasing, receiving, and kitting.

• Conducted customer service, risk analysis, and strategic planning. Real Estate Agent Century 21 Landmark Properties – Long Beach, CA June 1997 – January 2012

• Provided real estate consultation via phone, office meetings, and field visits.

• Conducted Broker Price Opinions (BPOs) for lenders and asset managers.

• Managed client relationships, contract negotiations, and staging/design.

• Analyzed investment profitability, guiding clients through cap rates and financial planning.

• Assisted banks with asset evaluations for foreclosures. International Sales Manager Educational Insights – Carson, CA June 1993 – June 1997

• Managed global sales and customer service operations.

• Oversaw contracts, licensing, royalty accounting, and international marketing efforts.

• Coordinated product development, trade show logistics, and bid fulfillment processes.

Education

Gardena High School – Gardena, CA

University of Southern California – Los Angeles

Certifications & Licenses

Notary Public – State of California (Since November 2000) Real Estate Salesperson – State of California (Since October 1996)

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