Client Services Account Manager

WAOC

OBJECTIVE

SKILLS

OTHER

William A. O'Connor

Mobile: 815-***-****

****************@*****.***

EXPERIENCE

EDUCATION

Associates Degree in Photo Offset (Printing) from Triton College PrePress & Client Services

Use of Adobe Creative Suite to prepare customer supplied files for printing using silkscreen and offset print processes in a Fuji PDF/XMF based workflow. Also use Heidelberg Prinect workflow to trap and impose pdfs for proof and plates. Use PACKZ to create white underprints as well as pearl and varnish coatings along with manual and automatic trapping. Create Epson P5000 proofs using Oris color management for customer approval. Create positive films for silk screen elements. Coordinate Cip4 print file distribution. Image plates to be used in the printing process. Create prototype and concept proofs for customer approval using Roland Versa LEF-300 Roll and LEF-12i UV flatbed printers. Follow schedule to maintain pressroom timeframes. Correct files as needed during pressruns as well as customer press checks. Work in Cold Fusion & Pace to manage and organize job ticket database. Maintain Filemaker database to coordinate color proofs and positives for pressroom.

PERFECT PLASTIC PRINTING 2017-2022

Print and Mailroom Manager

Manage and lead the print production processes in order to produce the highest quality deliverables within budget and deadline specifications. Asess project requirements and provide printing/production options and help establish baseline cycle times and budgets for reoccurring project types. Account Manager

Oversees all aspects of production as well as other projects for major clients and multitask, prioritize workload and advocate on behalf of the client.

Maintain records of receiving/inventory control. Traslate client project plans into production floor instructions. Manage customer postage, and billing. Oversee the management of all project details and coordinate from start to completion. Maintain clear communication with clients and manage client expectations.

Send specifications and receive project bids in a professional and timely manner. Perform press checks, as needed.. Manage projects to quality, budget and time specifications. Manage fulfillment and dissemination of project deliverables. Prioritize work, managing multiple priorities simultaneously to meet commitments and deadlines.

Manage two locations with 6 direct reporting employees. Produce time and cost estimates to CVS clients. Develop, implement and deliver timely and cost efficient print production solutions to clients. Manage annual/project printing budgets and reporting. Meet cost expenditure budgets per yearly forecast plan. Assess project requirements and provide creative printing/production options. CVS HEALTH 2022-2023

JETSON MAILERS / RRD CURRENT

A challenging position that would

effectively utilize my vast prior

experience in many areas, training and

abilities while also offering opportunities

for professional growth. A long term

position that offer stability and a

opportunity for advancement.

Freelance and Former Work Experience

• Central Label Burr Ridge

• General Converting Bolingbrook

• Harris Bookbinding Downers Grove

• Lithoprint Westmont

Twenty-five years experience utilizing a

variety of printing equipment from

traditional film stripping, digital

imposition, direct to plate systems, and

digital printers and presses.

Professionalism through customer

service and the managing of shop

workflow and employees, while

continuing to researching new and

innovative ways to reduce costs while

raising expectations.

Never settling for average. Always

looking for the way it can be done a little

bit better.

Highly Skilled in:

• Adobe InDesign

• Adobe Illustrator

• Adobe Photoshop

• Adobe Acrobat

• Enfocus Pitstop

• Pack-Z

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Heidelberg Prinect

• EFI Printsmith

• Filemaker

• VersaWorks

• CGS Oris

• Fuji XMF

• Fiery Print Server

• Fiery Command Workstation

FOREST PRINTING COMPANY 2000-2016

Print Production Manager 2014-2016

Supervise the day to day running of a three million dollar commercial print shop. Oversee offset production, digital production, pre-press, customer service, estimating, bindery and shipping for all in house produced material. Maintain quality while adhering to deadlines. Digital Print and Mail Manager 2010-2012

Oversaw digital print department with multiple digital output devices such as Canon 7000, Xerox 700, and Konica Bizhib Press and Bizhub 1100. Operated Memjet iJet digital envelope printer to print and coordinate internal match mailings under 500 pieces. Coordinated all outside mailing services, purchasing of lists, postage and other services required for mass mailings above 500 pieces Project Coordinator/ Lead Estimator 2012-2014

Manage the output of all quotes and invoices for the company. Managed all outside vendor produced material. Oversaw three customer service representatives who were in charge of taking customer orders, generating print quotes, along with accounts receivable and payable. Managed pre-press team of two in regards to scheduling, job due dates and various other factors. Inside point of contact for three outside sales representatives, coordinating all factors from price to print, to shipping. Maintain relations with current customer base while cultivating new income avenues through networking and existing relations.

Pre-Press Manager / Customer Service Representative 2006-2010

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