Customer Service Representative

MiKayla Poor Bear

CUSTOMER SERVICE SPECIALIST

Lincoln, Nebraska 531-***-**** *******************@*****.*** OBJECTIVE

Customer Service Specialist with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is attentive to customer and employee needs. EXPERIENCE

Allstate Telephone Customer Service Representative, VIP July 2017-October 2017

• Handle all inbound calls from agents, brokers, and customers.

• Provide real time support and give clients helpful information with their concerns.

• Document customer accounts accessed with information provided including the outcome of call.

• Follow set protocols to resolve issues or answer the question. PCCW Teleservices Telephone Sales Representative October 2015-October 2016

• Activate account for cardholders and handle inbound calls from credit card cardholders.

• Answer questions promptly and aim to solve any problems that may arise.

• Offer clients extra information about new products and service.

• Make a sales pitch and transfer customer over to insurance agent to complete sale. EDUCATION

High School Diploma, Geneva North High School, Geneva, Nebraska May 2007 – July 2007

SKILLS & ABILITIES

• Demonstrates the ability to use sound judgment and discretion regarding confidential information

• Interpersonal communication skills and excellent listener

• Friendly, courteous, and service oriented

• Poised under pressure

• Solid written and verbal communicator