Administrative Assistant Customer Service
Resume:
Profile Organized and dedicated Administrative Assistant with
proven track record of providing exceptional customer service in fast paced environments. Offering keen
attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self motivated work ethic to perform effectively in independent or team environments.
Experience Customer Associate, Wawa, Bethlehem, PA – 12/2023 to Present Handled customer complaints professionally resulting in satisfactory outcomes and feedback. Achieved consistent high levels of customer satisfaction by prioritizing empathy, patience and effective problem solving skills during interaction. Collaborated with team members to achieve monthly targets and optimize workflow efficiency. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Maintained clean and orderly checkout areas by mopping floors, emptying trashcans and wiping down surfaces. Tax Preparer, Tax Plus Hempstead, NY-12/2018-09/2023 Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions. Completed and filed returns with tax departments at local, state and federal levels. Maintained complete records of client tax returns and supporting documentation ion secured areas. Contacted IRS and other relevant government organizations on behalf of clients to address issues related to tax preparations. Prepared written responses to tax return amendments to resolve state and federal notices. Facilitated communication between clients and tax authorities.
Administrative Assistant, Assurant Claims Freeport, NY –02/2014-08/2017 Created and maintained detailed administration processes and procedures to drive efficiency and accuracy. Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Processed customer orders accurately and within agreed timeframes to meet service standards. Answered multi-line phone system, routing calls, delivering messages to staff and greeted visitors. Received and sorted incoming mail packages to record, dispatch or distribute to correct receipt. Negotiated contracts with vendors and suppliers for office supplies.
Legal Secretary, JohnTestaiuti, Esq., 07/2006-06/2010 Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes. Handled office scheduling and made notes for deadlines, motions Juana
Corona
1271 Stafore Drive
Bethlehem, PA 18017
**************@*****.***
and other important dates. Conducted legal research, compiled and organized evidence and identified relevant legal articles and statues to use for legal proceedings. Revised and finalized letters, briefs and memos. Filed court documents and legal pleadings with court clerks on behalf of attorneys. Managed accounts and client records, observing confidentiality and extreme discretion.
Education High School Diploma/GED
Skills Excellent Customer Service Skills, Time Management, Proficient in Microsoft Word and Excel, Exceptional Telephone Etiquette.
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