Quality Assurance Customer Service

KELLY PERKINS

Evansville, IN *****, United States 812-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Motivated Employee with understanding of many processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality. Industrious and enthusiastic management professional offer 10+ years of Management experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. SKILLS

• Document management • Proficient in Word and Excel • Time and billing

• Personable and outgoing • Greeting visitors • Customer service-oriented

• Accounts payable and receivable • Travel administration • Administrative Assistance

• Customer and client relations • Flexible • Document conversion

• Supervising staff • Quality assurance • Customer-service oriented

• Appointment setting

EXPERIENCE

Patient Services Representative June 2023 - February 2024 Ascension Evansville, In

• Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.

• Answered incoming phone calls and provided assistance to callers with questions or concerns.

• Facilitated communication between patients, providers, and other staff members as needed.

• Verified patient demographic information and updated it in electronic health records. Cashier April 2020 - May 2021

Home Depot Evansville, In

• Provided quick and friendly service to all customers.

• Maintained clean and orderly checkout areas to enhance customer experience.

• Kept clean, organized, and well-stocked checkout areas.

• Resolved customer complaints with professionalism, ensuring customer loyalty. Administrative Specialist May 2013 - August 2019

Meetings And Events International Evansville, IN, United States Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks

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• Maximized quality assurance standards and controlled downtime to meet revenue targets

• Resolved customer concerns efficiently to promote satisfaction and loyalty Health Care Services Management Evansville, IN March 2011 - May 2013

• Analyzed and identified equipment failure root causes and initiated correction actions Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion

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• Supervised employees, including scheduling, training, and performance monitoring EDUCATION

Some College (No Degree) - Management

Hamburger University, Oak Brook, IL

High School Diploma

Benjamin Bosse High School

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