Customer Service Office Manager

Michelle Blair

Office Manager Administrative Professional Hospitality & Operations Expert

Bowie, MD 20716 ************@*****.*** 214-***-**** LinkedIn: linkedin.com/in/michelle-blair-aa0020126 Professional Summary

Resourceful and versatile professional with 10+ years of experience in office management, operations,

customer service, and hospitality. Known for streamlining workflows, improving team performance, and

delivering exceptional service. Adept at managing administrative functions, financial processes, and team

leadership—both in corporate and entrepreneurial settings. Open to remote or in-office roles where

professionalism, independence, and problem-solving are valued. Core Competencies

- Office Administration & Scheduling

- Team Leadership & Employee Training

- Invoicing, A/R & A/P (QuickBooks, Excel)

- Remote Customer Service & CRM Systems

- Event & Operations Management

- Inventory & Vendor Relations

- Process Improvement & Compliance

- Hospitality Management

- Conflict Resolution & Communication

Professional Experience

Founder & Lead Operator

MB Bartending & Co. – Traveling Bartending Services Washington, DC & Maryland 2022 – Present

- Run mobile bartending company for private events, weddings, and nightlife pop-ups.

- Hire, schedule, and manage team of bartenders and servers.

- Handle all client communication, invoicing, contracts, and staff payroll.

- Deliver curated cocktail menus and on-site event coordination.

- Maintain inventory, vendor relationships, and ensure high client satisfaction. Operations & Administrative Manager

Zone Industries / Precision Pump Systems Coppell, TX Oct 2019 – Sep 2022

- Oversaw internal operations including AP/AR, vendor management, and invoice processing using QuickBooks.

- Supervised administrative staff and trained new hires on compliance and office protocol.

- Reconciled monthly reports and improved document management systems, reducing retrieval time by 30%.

- Supported customer service functions including escalations, email correspondence, and CRM documentation.

- Assisted in annual audits and compliance tracking. Distribution Manager / Inside Sales

Romar Supply Inc. Irving, TX Mar 2017 – Oct 2019

- Managed key accounts and over $10M in order fulfillment and logistics.

- Maintained customer relationships with consistent follow-up, solving service and delivery issues.

- Trained staff on order accuracy and internal systems.

- Developed SOPs that improved delivery speed and customer satisfaction. Key Holder / Assistant Manager

Bath & Body Works Arlington, TX Oct 2014 – Mar 2017

- Led daily sales operations, inventory, and store merchandising.

- Managed front-end customer service, handled returns/issues, and trained team on product knowledge.

- Achieved top satisfaction scores for three quarters in a row. Education & Certifications

- General Education Development (GED) – Completed 2024

- Criminal Justice Coursework (Online) – Kaplan University, 2009

- Medical Coding & Billing Coursework (Online) – Rasmussen University, 2006

- TIPS 360 Alcohol Certification – Valid through Dec 2027 (MD)

- TABC Certification – Valid through July 2025 (TX)

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