Customer Service Representative

Ijeoma Emeka-Nwachukwu

** ******** ******, ********** ** 02121

Email: ********@*****.*** Phone: 857-***-****

Professional Summary

Highly motivated and professional Client Relations Specialist with over 3 years of experience in customer service and client support roles across retail and corporate environments. Skilled in resolving customer issues, managing client communications, and fostering long-term relationships that drive customer loyalty and business growth. Adept at handling high-pressure situations, working collaboratively with cross-functional teams, and delivering exceptional service with professionalism and care.

Key Skills

Client Relationship Management

High-Volume Call Handling

Customer Service & Issue Resolution

Inbound & Outbound Communication

Virtual & In-Person Client Consultations

Confidential Document Handling

Cross-Functional Team Collaboration

Appointment Scheduling & Calendar Management

Professional Experience

Client Relations & Call Support Officer

GIG Logistics

January 2024 – March 2025

Handled 90+ calls daily (inbound and outbound calls.) assisting clients with shipment tracking, delivery issues, and service inquiries.

Maintained strong client relationships through prompt issue resolution and proactive communication.

Coordinated with dispatch and warehouse teams to ensure timely deliveries and accurate order fulfillment.

Logged all interactions in CRM, contributing to improved response times and customer satisfaction.

Supported outbound campaigns for feedback and service updates.

Customer Service Representative

Credlanche Finance

June 2022 – December 2023

Managed a high volume of inbound customer calls, assisted with service inquiries, account updates, and issue resolution.

Resolved customer complaints and service issues efficiently, maintaining a high satisfaction rate and professional tone.

Educated customers on financial products and digital tools, promoting mobile app usage and self-service features.

Handled daily service requests and followed up to ensure timely resolutions and positive client experiences.

Logged client interactions and maintained accurate service records for internal reference and reporting.

Education

Bachelor of Laws (LL.B)

Abia State University, Nigeria

Graduated: 2022

Certifications & Training

- Customer Service & Digital Banking Tools (In-house training, Credlanche Finance)

- Customer Service Fundamentals (Coursera, Completed May 2025)

Volunteer Experience

Community Literacy Tutor

Lagos Agency For Mass Education

Volunteer & Community Support Staff

Elizabeth Jack Rich Aid Foundation

References

Available upon request.

Contact this candidate