Business Systems Clinical Research
Resume:
Randa Faraj
Pocono Lake, PA
***********@*****.***
EXPERIENCE:
*/*/**** - */**/2025
JourneyOfYouth
Business System Analyst. Hybrid
Philadelphia, PA 19102
•Management, Business Systems.
•Business Management Skills, planning, organizing, staffing, coordinating, communicating, ERP software, developing, testing and maintaining SAP ABAP programs.
•Creating ABAP programs for various modules of the SAP system.
•Developing and maintaining user exits and function modules.
•Business - records management, inventory management, time management, scheduling, report and document preparation for softwares.
•APIs for vendor integration work, tools and software.
•Develop comprehensive documentation outlining business rules, process flows, and technical specifications for JOY
•Credit Card Authorization, POS, Shopify payment authorization and capture merchants.
•Monitor nightly platform activity (i.e., JOYJobs) and run daily/weekly/monthly operational checks, troubleshoot issues that arise and report to Merchandising and Web Operations for resolution; identify operational opportunities to gain efficiency and improvements
•Maintain personnel records, updates databases, and creates guidelines and FAQ documents about company polices.
•Understand (and can document) all current processes and assist in recommending improvements to the systems and processes used in our eCommerce tech stack (Monetate, APIs, FindTuner, Solr, hybris PCM and promotions), simply execute a given direction
•Be the point of contact for interaction with the Digital Product Management (DPM) team and write clear requirements and documentation for requested and approved projects including bug tickets and reproducible steps on behalf of the Digital Merchandising team; review and triage iSupport tickets and monitor ticket assignments until resolution escalating when and where necessary
•Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.
•Industry knowledge: Knowledge of Product Information Management (PIM) Solutions, APIs, ERP Systems/eCommerce Platforms, and Work Management Platforms (i.e. Smartsheets and Infinity).
•Work with our top suppliers to develop and execute on a roadmap to enable API connections to their PIM platform
•Prepare HR- related reports, develop materials, respond to employee inquiries.
•Assist in the development of HR business plans and budgets, and support other admin.
•Provide support, guidance, and manage all HR interventions and programs (i.e. Recruitment, HR planning, Employee Relations and Performance Management, and other change management interventions)
•Enhancing the existing SAP systems to meet the changing business requirements for Journey of youth
•Analyze e-commerce tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.
•Designing, developing, and testing of SAP reports for Journey Of Youth.
•Lead and manage all program support functions to perform well as a service provider to support all program operations software
•Gather data about customers and business processes
•Ensure EDI systems are working properly on all platforms and software
•Monitor inbound and outbound electronic transactions
7/23/2018 - 12/24/2018
Sanofi Pasteur
Clinical Research Documentation Specialist II
Swiftwater, PA 18370
•Support document Scanning and indexing within the Clinical research development SAP.
•Data entry electronic trial master file (eTMF) into CEDOC system software.
•Maintaining and coordinating the Clinical Research process of GMP documents.
•SAP ABAP (Advanced Business Application
•Programming)
•Ensure cGMP regulations regarding documents, files & software are adhered at all times for Clinical Research.
•Scanning Documents such as Clinical Research Forms, Serious Adverse Events (SAE), Data Quality ReviewForms, etc.
•Scanned, filed & uploaded medical documentation for Clinical Research SAP.
•Naming documents/ files (must be able to follow naming conventions format) Saving within several electronic document systems.
•Trail master files, the reference document for the audit and inspections system.
•Responsible for all chemistry laboratory documentation, method validation, MSDS control, and SOP's.
•Performed all activities per established Standard Operating Procedure (SOP) and following Cglp using Qms system.
•Knowledge in US Healthcare.
11/2017 - 4/2018
Meridian Health
Senior Clinical Data Analyst III (CDA III)
Edison, NJ 08837
•Review the current technical and clinical data available for the Ortho Clinical Diagnostics
•Work closely with the IVDr Project Lead to ensure key elements of the IVDr project plan are delivered.
•Create reports, forms, and other applications that can interact with the SAP system to retrieve and process data.
•Developing and maintaining Web Dynpro applications.
•Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.
• Enhancing the existing SAP systems to meet the changing clinical business requirements.
•Creating and maintaining data dictionary objects.
•Working independently but will also need to collaborate with Clinical Affairs, Technical Support, Medical Affairs and R&D in order to meet project goals.
•Developing and maintaining user exits and function modules.
•Executing program tests and providing support to users.
•(CRM) Customer relationship management
•(CTI systems) Computer Telephony Integration
•Role involves analyzing EDI and SAP data to maintain system accuracy, preventing errors in order processing, logistics, and invoicing.
•Identify the time and resources required to address any gaps that can be used for budget planning purposes in 2018/19, particularly if product testing or performance evaluations are required
•Create draft Performance Evaluation reports for a representative sample of Class B, C and D products. Designing, developing, and testing of SAP reports.
•Collaborate with cross-functional business partners (Clinical Affairs, QRC, BF R&D, Developers, Consultants, Medical Affairs and Technical Support, etc.)
• Responsibilities technical and clinical data review in SAP ABAP and other system software.
•Attention to detail and problem-solving
•Excellent verbal, written and presentation skills
•Ability to work independently Desired Competencies:
• (BIRT Project) Business Intelligence and Reporting Tools Project
1/2017 – 10/2017
Lord & Taylor Warehouse
Warehouse Lead Supervisor- Receiver, Pickers
Wilkes-Barre, PA 18702
•Inbound & Outbound materials orders
•Maintain accurate inventory
•Order processing, Coding techniques for volume
•Scanning & tracking asset tagged materials & Orders
•ABAP programs for various modules of the SAP system.
•Provide daily hands-on support for multiple departments.
•Provide recommendations on process improvement and assists in implementation.
•Determine the severity of problems and resolve or refers to higher staff as needed
•Work with appropriate management personnel to establish timeline for preparing all outgoing shipments
•Report scanning issues on defective items that are returned
•Manages associates and controls workflow within the departments and with the other area supervisors.
•Monitors associate performance and maintain work rules to ensure a high level of retailer service.
•Coordinates workflow with other members of the RDC leadership team.
•Ensures the quality, accuracy, and timeliness of work completion within the department.
• APIs for vendor integration work, tools and software.
•Order Management
•Creating ABAP programs for various modules of the SAP system.
•Develops and fosters an atmosphere of high associate morale through an active, fair, and consistent implementation of policies and procedures.
•Drive compliance with safety, quality and productivity goals in support of warehouse leadership team objectives.
1/2016 – 12/2016
Mars
cGMP Quality Control/ Quality Assurance
Hackettstown, NJ
•Oversee that all food is inspected and monitor quality standards for manufactured products and food.
•Inspect and test products being produced
•Monitor operations to ensure that they meet production standards
•Must remove/replace all products that fails to meet specifications
•Checks, verifies, corrects, and approves components and quantities released for production.
•Report and discuss inspection results with supervisors and managers
•Acknowledgment and understanding of compendial procedures, clarification and agreement for following instructions both verbal and written.
•Perform routine analytical testing.
•Ensure preparation and completion of required documentation via SAP software.
•Performing manual documentation and information retrieval
•Experience in conducting company policy and procedure etc.
•Do number counts on all items into the warehouse and out of warehouse
9/2014 – 12/29/2015
Maximus Federal Services – (Government)
Manpower Staffing Agency
Appeal Consultant Specialist for Obama Care – Affordable Care Act
575 Keystone Ave, Pittston, PA 18640
•Appeal Consultant for (Affordable Care Act- ACA)
•Enable company to drive better relationships (CRM) Customer relationship management
•Verified Systems with State and government software (EBT) –Electronic benefits transfer.
•Verified Systems with government software & programs for Echild care/ child support.
•Handle & Process 30 appeals per day, 150 appeals a week, 600 appeals a month.
•Provides support to clients in the appeal process associated with the federally facilitated Exchange and state based Exchanges.
•Support Tasks include review of appeals requests and supporting documentation, coordinating data collection, database management, and data analysis. Support tasks also include Quality Control and Assurance with general case management for the Exchanges, informal resolution process, and providing recommendations to federal employees.
•Analyzes appeals’ data independently using federal and/or state laws and/or regulations, along with technical direction, guidance, tools, and SOP’s provided by the client.
•May research appellant/data/reporting problems and modify the existing system.
•Performs telephone outreach to the appellants to explain the results of the informal resolution determination and answer any adjudication-related questions.
•Identifies trending patterns and advises SMEs and Sr. Appeals Specialists of areas in need of improvement accompanied by proposed solutions.
•Works closely with SMEs to develop and implement internal procedures and policy communications, work flows, quality control documents, training materials and create job aids.
•Examines eligibility determination notices for evidence of inconsistencies that are not readily apparent and that can only be determined by thoughtful examination of letter language.
•Identifies issues, i.e. expired inconsistencies that require specialized subject matter expertise and escalates these issues with proposed solutions to Subject Matter Experts (SME).
•Lead Quality Control (QC) Team Member for Data Entry Department.
•Administer Expedited Appeals Projects Affordable Care Act - (ACA).
•Government Entitlement Programs
•As an Appeal Consultant I Categorize and Validate all appeals from the Marketplace and the Affordable Care Act - (ACA).
•Work with the Center Medicare & Medicaid Services (CMS), Health Human Service (HHS), Internal Revenue Service (IRS), Social Security (S.S), Homeland Security, United States Department of Labor,
States Agencies, Hearing/ Informal Resolution Department, Correspondence Department,
Business Analysts, Project Managers, Operation Managers, Supervisors, Information Technology (IT).
•Also work with the Federal Facilitated Marketplace (FFM), Federal Hearing Officers (FHO).
•Affordability Programs I process as an Appeal Consultant was
- Medicaid, Children Health Insurance Program (CHIP), Qualified Health Plan (QHP).
•Platinum, Gold, Silver, Bronze, Qualified Health Plan (QHP), Basic Health Programs (BHP).
•Catastrophic Plan, Advance Premium Tax Credit (APTC), Cost Sharing Reduction (CSR).
•Type of Appeals I’ve manage
- Individual, Exemptions, Effective Date, Expired inconsistency, APTC, CSR, Medicaid, QHP etc.
- Small Business Health Options Program (SHOP).
- 72 Hours Expedited Appeals.
•Work with systems such as
- Eligibility Support Desktop (ESD)
- Appeal Case Tracking System (ACTS)
- Eligibility Appeal Case Management System (EACMS)
- System Queuing Indexing Documents (SQUID)
- SharePoint
•Follow all Center Medicare & Medicaid Services (CMS) & Standard Operation Procedures (SOP) Guidelines.
•Handle Data Collection Forms, Appeal numbers, documents type- social security documents, immigration, citizenship, passport, driver licenses, bank statements & any Personal identifiable information (PII) or Protected Health Information (PHI).
•Make sure all four steps of the Enrollment Process are Correct, (Apply, Verify, determine, Enroll).
•Knowledge in US Healthcare
King’s College
5/2014 – 8/31/2014
Action Personnel Staffing Temp Agency
Administrative Assistant Senior to Vice President & Director of Facilities & Procurement
133 N River St, Wilkes Barre, PA 18711
•Any incoming invoice I handle as Account Receivable Specialist, Account Payable Specialist, and Account Management.
•Credit Cards Allocation, Closing school year end Yearly Fiscal Expense (Spreadsheet July & August).
•Evaluate levels of priority for problems on campus and relay information to the Director & managers of the department to respond to any problem on campus property.
•Create & maintain work order system database through the financial system database
(Facility Tree Software).
•Assist Facility Director & four Managers with all Administrative needs and issues as they occur daily.
•Organize & supervise the ordering and distributing of employee uniforms as needed and keep data log of cost as they arise, send all receipts of uniforms purchase to the Business office.
•Create POs & do Database Entry for all products used and paid for by Kings College in their PO system (create, receive, attach packing slips & authorize payment when invoice is received).
•Keep track of safety training & provide managers with safety topics monthly to be within OSHA compliance.
•Update & keep current MSDS sheets for products used by the Facilities Department.
•Work closely with King’s College Business office on Various Financial matters.
•Select and evaluate the goods/services provided by vendors.
•Manage the daily operations of the department in an effort to provide timely and cost effective acquisition of goods and services as required by all college departments.
•Assist the Accounts Payable and Comptroller’s offices with the processing of invoices for goods/services received to ensure timely payment to vendors and appropriate charges to correct department expense codes.
•Communicate with faculty, staff, and students and vendors for the purpose of determining needs.
•Prepare specifications and documents or Spread sheets for goods and services as may be required by Custodial Manager or Director.
•Schedules appointments, Confirm interview for new job hires for Managers.
•Dispatch work orders to Departments such as Maintenances crew, Custodial crew, and also communicated regarding campus Safety with Security Department
•Answer and screens Managers and Director telephone calls, and arranges conference calls.
•Coordinate Director and Manager’s Schedule and make appointments in MS Outlook.
•Conduct research and compile and type statistical analysis reports.
•Coordinates & arranges meetings, prepares agendas, reserves and prepares facilities for the conference room.
•Order and maintain supplies and arranges for equipment maintenance etc. For the Facilities Department. (Office Max, Grainger, Waste Management, Cintas, Sherwin Williams Paint,
Golden Business Machine, Glen Summit Water, Unisource, American Air Filter etc.)
Manage work order system database (Facility Tree Software) for the entire King’s College Campus.
Accomplishments & Achievements @King’s College… Biggest Summer Project in 2014
During my 4 Months at King’s College while working as Administrative Assistant to Vice President & Director of Facilities & Procurement (Thomas Butchko) and Custodial Manager (Joe Hill) & Maintenance Manager (David Hohol) & Grounds Manager (Robert Mangold) I had a chance to be apart of King’s College biggest Summer Projects in 2014. The college bought, which was formerly known as the RAMADA HOTEL, located at 20 Public Square Wilkes Barre, PA. They bought and gutted the entire inside of the hotel and made it Physicians Assistant Programs know as (PA Program) and added Dorms and Executive Suites for the Board of Directors, And many other offices, classrooms and programs for students, they are still in process of adding more amenities to the building and other campus programs. I work very closely with Joe Hill (Custodial Manager) and Vice President & Director of Facilities & Procurement (Thomas Butchko) with this Project, my task range from cost management, labor & expense, ordering various custodial products, sheets, blankets, office supplies, maintenance tools, and equipment. Everything it needs behind the scenes to run a college campus and everyday needs. Some of the vendors range from (Office Max, Grainger, Waste Management, Cintas, Glenn Summit Water, Golden Business Machine (GBM), Unisource, MD Brown Co, etc. But I’m honored and privileged to say I was a part of one of the biggest project and apart of the TEAM to make it a beautiful outcome. Which is now known as King’s On The Square (KOTS), I’m happy to say it was successfully completed on time for the August 25th 2014 College Year!
NJ - State County Office - Essex County Division of Welfare
6/2011 – 7/2013
Senior Business Assistant to Project Manager for Assistance & Benefits (Welfare Department)
50 S Clinton St. #5400, East Orange, NJ 07018
•Schedule Coordinator, and place client calls & Appointments.
•Write correspondence and status reports and tracking spreadsheets.
•Administrative Support toward six Employment Specialists.
•Verify client’s transportation checks & distribute them.
•Database Entry, Data Processing, Database Coordination,
•Assist with applications for consumers (Cash Assistance, Food Stamps, Medicaid Assistance)
•Work with the Center Medicare & Medicaid Services (CMS), Health Human Services (HHS),
Internal Revenue Service (IRS), Social Security (S.S), Homeland Security, States Agencies,
United States Department of Labor, Hearing/ Informal Resolution Department,
Correspondence Department, Project Managers, Managers, Supervisors, Information Technology (IT).
•Food Stamps are a program, which provides food to low income families to supplement their food purchasing power. Recipients use a plastic access (EBT) card to be used at food stores and other retail outlets.
•Government Entitlement Programs.
•Provided federal financial assistance through Temporary Assistance for Needy Families (TANF), (EBT) –Electronic benefits transfer, General Assistance (GA) to families in need of cash due to the lack of income
•Provided federal government entitlement programs such as Food Stamps, Medicaid, General Assistance, Emergency Assistance, and Child Support & Paternity.
•Office of Child Support and Enforcement (OCSE), Child Support Paternity Program (CSP) has the responsibility to locate absent parents, establish paternity for Children born out –of-wedlock, establish court orders for payment of child support, and collect these monies for the children.
•Family First Cards used in stores to purchase food (EBT) formerly known as NJ SNAP Benefits
•(CRM) Customer relationship management
EDUCATION:
Licensed Professional Food Manager #1958006 West Hazelton, PA 6/13/2017
Bucks County Community College (Notary Signing Agent & Mortgages Closing) Newtown, PA 2016
Bucks County Community College (PAN- Pennsylvania Associates of Notaries) Newtown, PA 2016
Liberty Tax (License Tax Preparer) Pittston, PA 1/2016
CPR Certified (Maxim HealthCare) Plains, PA 2018
CPR Certified (Bayada Nurse) Pittston, PA 2014
Certified Microsoft / Excel Applications 2007
University of Scranton, PA (Business Administration) 2008
Graphic Designer Specialist (Certificate) Newark, NJ 2005
CMA Certified Medical Assistant Hazelton, PA 2005
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