Customer Service Medical Office

Charmine Small

*********@*****.*** 305-***-**** White Oak, GA

SUMMARY

Detail-oriented professional with 8 years of experience in financial transactions, regulatory compliance, and customer service, seeking a Billing Coordinator role. Proven ability to manage patient registrations and insurance verifications, enhancing operational efficiency. Strong communication and team collaboration skills, with a background in medical office operations and a commitment to upholding high service standards. WORK EXPERIENCE

Georgia's Own Credit Union

Teller Jun 2022 - Present

• Conduct front-line transactions, including deposits, withdrawals, and loan payments, ensuring accuracy and adherence to policies.

• Maintain balanced cash drawer and execute branch operations such as ATM balancing and night depository processing.

• Engage members to identify financial needs, cross-sell products, and refer to appropriate business partners, upholding high service standards.

River City Nursing & Rehab Center

Admissions Coordinator Feb 2022 - Jun 2022

• Conducted interviews with prospective residents and their families, verified insurance coverage, and ensured adherence to regulatory requirements.

• Managed the coordination of resident admissions and room assignments while maintaining accurate and up-to-date facility census records.

• Delivered comprehensive information on facility services and policies to facilitate a seamless transition for new residents.

AppleCare Urgent Care

Patient Service Coordinator Sep 2021 - Feb 2022

• Managed patient registrations, insurance verification, and appointment scheduling, enhancing the efficiency of office operations.

• Addressed patient inquiries and handled cash transactions, ensuring compliance with healthcare regulations.

• Supported the training of new staff while upholding standards of patient care and confidentiality. United 1ST Credit Union

Assistant Head Teller Jul 2018 - Sep 2021

• Assisted members with account management and electronic banking services, ensuring a high level of customer satisfaction.

• Conducted courtesy calls and mail communications to strengthen member engagement and improve overall satisfaction.

• Supported branch operations and participated in training initiatives to enhance member-focused service delivery. NCB Management Inc. Jacksonville, FL

Collector Jan 2018 - Jul 2018

• Employed negotiation and skip tracing skills to successfully secure payment arrangements for delinquent accounts.

• Addressed customer objections and provided tailored payment solutions while upholding high standards of customer service and compliance.

Adecco Staffing Brunswick, GA

Customer Service Representative Nov 2017 - Jan 2018

• Delivered comprehensive customer support, effectively resolving inquiries and issues for a global sports merchandise retailer.

• Managed order processing and fulfillment, ensuring accuracy and timeliness to enhance customer satisfaction. Southeast Georgia Health System

Registrar Sep 2016 - Aug 2017

• Managed patient registrations and insurance verification processes, maintaining accurate data entry in alignment with healthcare standards.

• Ensured compliance with industry regulations through meticulous attention to detail in patient information management.

EDUCATION

Keiser University

Associate of Science, Medical Assisting Science

Feb 2023

Ultimate Medical Academy

Associate Degree, Medical Administrative Assistant/Health Science Apr 2014

Ultimate Medical Academy

Certification, Medical Administrative Assistant

Apr 2012

SKILLS

Customer Service • Medical Office Operations • Financial Transactions • Regulatory Compliance • Team Collaboration • Communication Skills

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