Customer Service Call Center

JADA

WOLLERY

CONTACT

Lima, St James

876-***-****

************@*****.***

S K I L LS

• Communication skills

• Time management

• Active Listening

• Conflict management

• Patience

• Emotional intelligence

• Task prioritization

• Attentiveness

P R O F E SSIONAL S UMMARY

Dynamic and attentive professional with experience in the hospitality Industry, excelling in customer service and conflict management. Proven ability to enhance guest experiences through effective communication and active listening. Recognized for resolving complaints efficiently, contributing to a welcoming atmosphere and fostering guest satisfaction. WORK E X P E R I E N C E

Jewel Grande Resort & Spa Rose Hall, ST James

Restaurant Hostess

Advanced Call Center Technologies LLC Montego Bay, ST James Customer Service Representative

E D U C ATION

December 2022

Associate of Science - Hospitality And Tourism Management Western Hospitality Institute, Summerset Road, West End Negril June 2020

High School Diploma

Muschett High, Wakefield, Trelawny

C E RTIFICATIONS

Hospitality and tourism management year 1 July 2021 American Hotel & Lodging Educational Institute

Hospitality services- (VILLA & OTHER PROPERTIES) Level2 September 2021

(NCTVET)

• June 2023 - May 2025

• Greeted guests upon arrival, presented menus and announced name of server.

• Pre-planned seating arrangements for large groups and reservations.

• Seated guests, accounting for special requests and available seating.

• Assist in serving tables at peak hours.

• Handle minor quest complains.

• November 2022 - February 2023

• Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

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• Answered inbound calls to greet and assist customers with various needs and questions.

• Addressed customer concerns and complaints and resolved issues promptly.