Sales Associate Visual Merchandising
Resume:
Alicia Clark
Jacksonville, FL *****
**********@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Authorized to work in the US for any employer
Work Experience
Sales Associate/Cashier
Gas Express LLC - Dublin, GA
April 2023 to October 2023
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged with customers to effectively build rapport and lasting relationships.
• Listened to customer needs and desires to identify and recommend optimal products.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged with customers to build rapport and loyalty. Shift Manager/Key Holder
Popeye's Restaurants - Dublin, GA
January 2023 to April 2023
• Established team priorities, maintained schedules and monitored performance.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Led team meetings to address concerns, share updates, and promote collaboration among staff members.
• Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
• Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Counted registers and cleaned and secured shop at end of shift.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Self-motivated, with a strong sense of personal responsibility.
• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Housekeeper
Perry Ellis International, Inc. - Dublin, GA
August 2022 to January 2023
• Disposed of trash and recyclables each day to avoid waste buildup.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Adhered to professional house cleaning checklist.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Returned emptied garbage receptacles to proper locations.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Polished fixtures to achieve professional shine and appearance.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Passionate about learning and committed to continual improvement.
• Developed strong communication and organizational skills through working on group projects.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members. Cashier/Customer Service
McDonald's - Dublin, GA
March 2021 to August 2022
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Recorded orders by answering customer questions and entering requests in system.
• Documented customer orders and conveyed special requests to kitchen staff.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Took orders, prepared meals, and collected payments.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Worked front counter, drive-thru and other areas.
• Prepared products following restaurant, health, and safety standards and procedures.
• Stocked shelves to organize aisles in assigned department.
• Expedited food preparation processes by efficiently assembling orders according to established guidelines.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Sales Associate
Jet Food Stores - Dublin, GA
October 2019 to July 2022
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Managed returns, exchanges and refunds in accordance with store policy.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Built relationships with customers to encourage repeat business.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged with customers to effectively build rapport and lasting relationships.
• Listened to customer needs and desires to identify and recommend optimal products.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged with customers to build rapport and loyalty.
• Delivered services to customer locations within specific timeframes.
• Prepared merchandise for sales floor by pricing or tagging.
• Worked flexible hours across night, weekend, and holiday shifts. Merchandise Processor
Best Buy - Dublin, GA
June 2020 to November 2020
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment. Customer Service Representative
Sitel - Statesboro, GA
March 2019 to November 2020
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests for products, services, and company information. Caregiver
COURAGEOUS HOME CARE - Macon, GA
February 2012 to November 2020
• Assisted with daily living activities, running errands, and household chores.
• Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
• Built strong relationships with clients to deliver emotional support and companionship. Order Picker
Fanatics, Inc - Jacksonville, FL
October 2018 to January 2019
• Worked with customers to pack items according to specific desires and requirements.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Minimized damaged items through careful handling of fragile products while selecting orders.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines. Packer/Shipper
Revlon Cosmetics - Jacksonville, FL
August 2017 to June 2018
• Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
• Promoted a positive team atmosphere through open communication channels and willingness to help coworkers when needed.
• Utilized warehouse equipment efficiently including pallet jacks and hand trucks, ensuring proper handling of products and reducing risk of accidents.
• Maintained a safe working environment by adhering to company safety protocols and reporting any hazards or issues promptly.
• Completed daily orders with expert picking and packing of shipments.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Packaged fragile items with cushioning material.
• Sealed containers and packages with glue, tape or other materials.
• Sorted and stacked finished items.
• Counted items to verify accuracy of orders.
• Enhanced warehouse efficiency by maintaining a clean and organized work area, allowing for easier access to products and supplies.
Warehouse Worker
California Cartage Company - Port Wentworth, GA
October 2015 to November 2017
• Worked alongside staff to discuss and implement best practices and exceed team objectives.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Completed tasks efficiently for timely project completion within set deadlines.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Assisted team members with tasks that require group effort. Food Runner
Ole times country buffet - Statesboro, GA
March 2015 to May 2017
• Answered customer questions about food and beverage items and assisted with menu selections.
• Offered product samples, answered questions and helped customers find items.
• Kept detailed knowledge of and followed all food safety guidelines.
• Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
• Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints and inquiries to verify satisfaction.
• Assisted customers with carry-out service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Monitored dining room and bar areas for signs of overcrowding.
• Cleaned and sanitized food preparation and serving areas.
• Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
• Established rapport with customers by providing friendly and attentive service.
• Greeted customers and provided outstanding customer service.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written. Warehouse Worker
Capstone Logistics, LLC - Port Wentworth, GA
July 2015 to July 2016
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Maintained clean, orderly work environment free of hazards.
• Managed warehouse operations and verified proper shipment procedures.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Assisted in receiving, stocking and distribution of merchandise.
• Drove forklifts, pallet jacks and other equipment to move materials. Unloader
CALIFORNIA CARTAGE - Port Wentworth, GA
September 2015 to June 2016
• Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
• Promoted a positive team atmosphere through open communication channels and willingness to help coworkers when needed.
• Utilized warehouse equipment efficiently including pallet jacks and hand trucks, ensuring proper handling of products and reducing risk of accidents.
• Maintained a safe working environment by adhering to company safety protocols and reporting any hazards or issues promptly.
• Completed daily orders with expert picking and packing of shipments.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Packaged fragile items with cushioning material.
• Sealed containers and packages with glue, tape or other materials.
• Sorted and stacked finished items.
• Counted items to verify accuracy of orders.
• Enhanced warehouse efficiency by maintaining a clean and organized environment. Crew Member
McDonald's - Statesboro, GA
November 2014 to May 2016
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Recorded orders by answering customer questions and entering requests in system.
• Documented customer orders and conveyed special requests to kitchen staff.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Took orders, prepared meals, and collected payments.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Worked front counter, drive-thru and other areas.
• Prepared products following restaurant, health, and safety standards and procedures.
• Stocked shelves to organize aisles in assigned department.
• Expedited food preparation processes by efficiently assembling orders according to established guidelines.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Cashier/Customer Service
Steak N Shake - Statesboro, GA
February 2013 to October 2014
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Recorded orders by answering customer questions and entering requests in system.
• Documented customer orders and conveyed special requests to kitchen staff.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Took orders, prepared meals, and collected payments.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Worked front counter, drive-thru and other areas.
• Prepared products following restaurant, health, and safety standards and procedures.
• Stocked shelves to organize aisles in assigned department.
• Expedited food preparation processes by efficiently assembling orders according to established guidelines.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Customer Service
Ona's Thrift Shop - Sylvania, GA
March 2008 to November 2010
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card and check transactions to complete customer purchases.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Answered questions about store policies and addressed customer concerns.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Operated cash register to record transactions accurately and efficiently.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Set up new sales displays each week with fresh merchandise.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Babysitter
Clark's Daycare - Newington, GA
January 2007 to November 2010
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Reassured children when upset providing emotional support and stability.
• Helped children complete homework assignments and school projects.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Promoted healthy habits by preparing nutritious meals and snacks for children daily.
• Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
• Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
• Assisted children with homework assignments and special projects across different subjects.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
• Assisted with light housekeeping duties as well as running errands.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Encouraged children to be understanding and patient with others.
• Monitored children's play activities to verify safety.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Played games, worked on puzzles, and read books to young children.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Communicated with parents regarding children's progress and development, raising any issues.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Taught children to organize toys, wash hands, and share by leading by example.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Taught children basic life skills, manners and personal hygiene.
• Transported children to and from activities using personal or family vehicle.
• Supervised children on playground to help develop physical and social skills.
• Prepared healthy, age-appropriate snacks and meals.
• Coordinated playdates and outings to meet children's physical and social needs.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments. Education
High school diploma
The Graduation Academy - Salt Lake City, UT
February 2023 to October 2023
Skills
• Microsoft word (2 years)
• Customer Service (10+ years)
• Home Health (3 years)
• Care Giver (3 years)
• Personal Care (3 years)
• PA
• Nanny
• Pallet Jack (2 years)
• Load & Unload
• Order Picking
• Warehouse Experience (5 years)
• Babysitting (10+ years)
• Forklift (1 year)
• Childcare (4 years)
• Home Care
• Order Picker
• Commercial Cleaning
• Toddler Care
• Laundry
• Cooking (10+ years)
• Shipping & Receiving (1 year)
• RF Scanner
• Cashiering (10+ years)
• Residential Cleaning
• Senior Care
• Infant Care
• Early Childhood Education
• Materials Handling (3 years)
• Inventory Control (1 year)
• Meal Preparation (8 years)
• Guest services
• Retail Sales (6 years)
• Cash handling
• Communication skills
• Planograms (1 year)
• Basic math
• Restaurant experience
• Hospitality (8 years)
• Time management
• Food Handling
Certifications and Licenses
CPR/AED
February 2019 to February 2022
Drivers License
First Aid Certification
ServSafe
Driver's License
Assessments
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Home health aide skills — Completed
January 2021
Providing care to patients in a home setting
Full results: Completed
Filing & organization — Completed
September 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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