Team Leader Front Office
Resume:
Mayani Ndinelao Mayondi
*************@*****.***
Windhoek, Namibia
Summary
I am a detail-oriented and results-driven professional in the tourism industry. I enhance customer satisfaction through exceptional communication, proactive and problem solving. Skilled in overseeing day-to-day office functions, coordinating teams, managing schedules and ensuring smooth communication across departments. I consistently maintain a welcoming environment and multitask. Proficient in a wide range of office software, and well- versed in managing confidential information and compliance with the organizational goals and procedure. I am currently pursuing my Bachelor’s degree in Travel and Tourism Management at International Lingua Training College.
SKILLS
● Customer service
● Problem Solving
● Communication
● Detail Oriented
● Time Management
● Travel Booking
Systems
EDUCATION
2012 to 2015 Advance Diploma in Travel and Tourism, Lingua International Training College
●
EXPERIENCE
04/2023 – 01/2025 Front Office Administration, NamibRand Safaris Pty, Ltd at Wolwedans Collection
● Welcoming guest in a friendly manner
● Answering phone promptly
● Manage guest’s check-in and check-out, ensuring smooth and efficient process
● Oversee reservations accurate, booking and managing cancellations
● Reservations on ResRequest and Innkeeper system
● Process payment, invoices accurate billing guest
● Filling, stock control
● Attending to emails and monitoring inbox mails
● Managing time sheet
● Coordinating in-house communication
04/2022 – 04/2023 Receptionist/ Reservations, Marigold Hotel
● Welcoming guest in a professional manner
● Answering phone promptly
● Guest booking on Innkeeper system
● Handling online booking and phone calls bookings
● Attending to emails and monitoring inbox on emails
● Ensuring guest satisfaction
● coordinating in-house communication
01/2017 – 08/2021 Receptionist/ Reservations, Auas City Hotel
● Welcoming guest in a professional manner
● check-in and check-out guest on innkeeper
● responding to emails
● dealing with office filling
● daily cash up
● Ensuring guest satisfaction
08/2014 – 01/2015 Internship, Namibia Wildlife Resort
● Front Office Department
● Food and Beverage Department
● Retail Department
● Housekeeping Department
References
1. Miss. Kaino Angula
NamibRand Safaris Pty, Ltd
Sustainability Coordinating
Mobile: +264 81 5739109u
Email: ********@*****.***
2. Mr.Andreas Hidishange
Marigold Hotel
Assistant Manager
Mobile: +264-**-*******
3. Mr. Silas Theophelus
Auas City Hotel
Receptionist
Mobile+264-**-*******
Contact this candidate