Customer Service Call Center

Arlinda Tavares

Randolph, MA

857-***-**** *****************@*****.***

SKILLS:

●Customer service

●Hospitality service

●Social work

●Multilingual: English, Portuguese, Spanish, and Cape Verdean Creole

WORK EXPERIENCE

Liberty Hotel, Boston, MA

Room attendant October 2016-present

●Clean guest bedrooms

●Organize and restock amenities such as linen, towels, toiletries, etc.

●Respond to guest requests regarding room needs

●Report any maintenance issues

Cape Verdean Institute for Children and Adolescents. Praia, Cape Verde

Social Worker 2010-2014

●Worked on preventing and addressing situations of violation of children's rights

●Provided individual support and monitoring of family members

●Helped children and families establish a safe and stable environment

Hospital Agostinho Neto, Praia, Cape Verde

Call Center receptionist June 2008 -2010

●Operated and documented inbound and outbound calls

●Scheduled appointments as necessary

EDUCATION

Asian American Civic Association (AACA) Boston, MA

English class September,2023

Higher Institute of Political and Social Sciences. Praia, Cape Verde

Bachelor’s in Social Work September 2013

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