T-Mobile Customer Service

T-Mobile Resume

Role: Closer

Company Name: T-Mobile

Industry: B2C Tech / Mobile Sales

AVERAGE DEAL: $150–$270

Company Information

T-Mobile is one of the largest and most disruptive wireless carriers in the U.S., known for its aggressive pricing, top-tier coverage, and customer-first philosophy. The company constantly innovates in the mobile and home internet space, making high-speed connectivity more accessible. I was part of a high-performance B2C sales team helping everyday consumers get set up with the latest devices, plans, and upgrades to meet their communication needs. Responsibilities

-Closed customers in direct sales format by asking discovery questions & identifying needs to position service plans, phones or any other accessories.

-Managed a fast-paced sales floor while hitting daily, weekly, and monthly sales quotas especially during the Holiday season end of 2024

-Handled common objections like pricing concerns, switching carriers, or device financing with low EC.

-Maintained strong follow-up with hesitant buyers and warm leads to increase conversion rate with a google spreadsheet

-Assisted with activating devices, porting numbers, and data transfers for a seamless customer service; had customers coming back and activating home internet & watches most of the time. Key Achievements

● Averaged 20-30 activations monthly.

● Top 3 sales rep at store in store first month being commissionable.

● Developed a mini-follow-up system for potential customers meaning more come back customers & revenue for the company.