Human Resources Customer Service
Resume:
Tricia T. Almarales
******.*********@*****.***
www.linkedin.com/in/tricia-almarales-4402511a5
An innovative and personable professional with excellent customer service, and a talent for quickly mastering various business processes and software programs. Seeking an opportunity to add my skill set to an organization’s business goals through collaboration and innovation.
Business Analysis
Budget Management
Customer Service
Facilities Coordination/Ops
Human Resources
Procurement
Project Management
Report Writing
PROFESSIONAL EXPERIENCE
2022 - Present
2013–2018
Human Resources Analyst – Dallas County
Temporary Contract Employee Management – Managing the delicate relationship between the County and the contracted employment agencies which contributes to the success of the organization’s operations supported by the management of our temporary workforce which makes up approximately 20% of our working populace. Serve as the primary point of contact for temporary employees regarding HR-related inquiries and concerns. Collaborate with hiring managers to assess temporary staffing needs across various departments. Address and resolve employee relations issues in a timely and professional manner, escalating complex issues as needed. Generate reports and analyze data related to temporary workforce metrics, trends, and performance.
Personal Information Act - Ensure that HR policies and practices related to employee data collection, storage, access, and sharing comply with DCPIA requirements and guidelines via internal portal GovQA.
Recruitment - Prepared and processed recruitment of the Sheriff’s Department entry level positions and promotional opportunities: reviewed all applicants for eligibility; communicated required credentials; responded to all applicant inquiries; collaborated with Sheriff’s Personnel Department and Training Center. Coordinated with testing vendors for administration of examinations. Reviewed and verified testing materials to be administered. Designed all recruitment flyers and postings for marketing to the community. Scheduled testing site and ensured computers were accessible. Prepared and posted list of passing scores and ranks approved by Sheriff’s Civil Service Commission.
Leave Coordination – Coordinated Family Medical Leave (FMLA); Catastrophic Leave; administered Dallas County 90 day leave policy; managed ADA interactive process and communications; reviewed and obtained certifications from vendor when necessary; and communicated with managers regarding leave inquiries.
Unemployment Claims – Reviewed all Texas Workforce Commission unemployment claims; collected all required documentation from departments responded to inquiries of the employees’ departure: Notice of Separation, Termination Letter, Resignation. Coordinate schedules with managers and vendors for TWC Hearings.
Petroleum Company of Trinidad and Tobago (PETROTRIN) Pointe-a-Pierre, Trinidad, and Tobago
Office Administrator
Provided administrative support to the Senior Management team inclusive of time reports, billings, global travel/expense, and other key administrative duties related to engagement management. Processed annual leave, inclusive of sick and monthly time exception reports responsible for 11% reduction in employee absenteeism. Prepared, processed, and tracked orders maintained detailed records for PPE and office supplies resulted in a 38% reduction in budget costs. Liaised with President’s office and various levels of staff regarding matters concerning Petrotrin and VPEP’s initiatives. intained Project Status Reports on a weekly basis for all pending projects with clear notations of project, owner, outcomes/deliverables, and staff support responsible for 18% increase in timely projects.
EDUCATION
CERTIFICATES
Adelphi University, Garden City, NY – Master’s in Business administration 2007
Brooklyn College, Brooklyn, NY – Bachelor’s in Art 2004
Professional Development Academy, National Association of Counties (NACo) High Performance Leadership Course 2024
Certified Leave Management Specialist - Disability Management Employer Coalition 2023
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