Customer Service Data Management

ALICIA S. AUSBY

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with extensive experience in management and team leadership. Proven ability to train, supervise, and develop teams while maintaining high standards for safety, productivity, and customer service. Excellent communication, organizational, and interpersonal skills, with a strong background in diverse work environments.

CORE COMPETENCIES

Leadership & Team Development

Strong Written & Verbal Communication

Organizational & Multitasking Skills

Data Management & Analysis (Excel, Word)

Customer Service Excellence

Time Management & Accountability

HIPAA Compliance & Record Keeping

Cognitive Reasoning & Problem-Solving

PROFESSIONAL EXPERIENCE

Management

UPS, Homeland, CA

November 2021 – Present

Supervise and train team members, ensuring accountability for safety, productivity, and attendance.

Set and maintain high standards for operational efficiency and customer service.

Manage scheduling and timecard verification for employees, enhancing workflow and productivity.

Applied Behavioral Analyst Therapist III

Center for Autism and Related Disorders, Murrieta, CA

June 2019 – May 2021

Maintained accurate and timely records of patient progress, reporting to behavior analysts for effective treatment implementation.

Participated in regular training and meetings, ensuring compliance with HIPAA regulations.

Production Operator

International Rectifier, Temecula, CA

March 2007 – January 2011

Operated machinery to produce energy-efficient devices, adhering to strict cleanroom protocols.

Conducted photolithography processes, ensuring quality and efficiency in production.

Secondary Packaging

Abbott Vascular, Temecula, CA

July 2006 – January 2007

Conducted inspections and ensured packaging met company quotas and standards.

Sales Associate

Target, Vista, CA

March 2003 – December 2005

Provided customer service and acted as front-end supervisor, managing cash office operations and leading the team effectively.

EDUCATION

Bachelor of Arts in Psychology (Expected 2026)

California State University San Marcos

Minor in Business

Associate degree

Mt. San Jacinto College, Temecula, CA

2019

Certified Nursing Assistant/Home Health Aide

Regional Occupational Program, Murrieta, CA

2013

High School Diploma

San Marcos High School, San Marcos, CA

Graduated 2003

ADDITIONAL SKILLS

Proficient in Microsoft Office Suite (Excel, Word)

Strong problem-solving abilities and self-motivated

Experience in a variety of work environments, with a focus on teamwork and collaboration

REFERENCES

Available upon request.

Contact this candidate