Account Manager Business Operations

Beemnet Metaferia

Account Manager, Business Operations Specialist

(360) - 513 - 1845 • **********@*****.*** • Seattle, WA https://www.linkedin.com/in/beemnet-metaferia-141406115/ RELEVANT SKILLS

EXPERIENCE

Artech, Bellevue WA July 2024 — July 2025

Account Manager

● Built and nurtured client relationships through regular communication and proactive support.

● Delivered market research and insights to clients, helping them understand trends and make data-driven decisions that contributed to their success.

● Resolve client issues and concerns in a timely and effective manner, ensuring high levels of customer satisfaction.

● Strong focus on client relationship management, market research, and problem resolution. Accenture, Seattle, WA

Sales Development Representative June 2023 — July 2024

● Compiled comprehensive documentation including notes, action items, and highlights, ensuring accuracy and facilitating streamlined operations throughout the program.

● Exceeded both individual and group goals outlined in the Marketing GenAI for Microsoft program, delivering tangible results indicative of dedication and performance.

● Actively collaborated with team members to identify and capitalize on sales opportunities, contributing to the achievement of client engagement objectives.

● Maintained and updated the team planner, ensuring the smooth execution of projects and adherence to established timelines.

● Shared valuable insights from project-related articles with team members, enriching collective knowledge and fostering a culture of continuous improvement and innovation.

Accenture, Redmond, WA September 2022 – June 2023

Program Manager Support/Business Operations Analyst Contract

● Provided integral support as a Program Manager Support/Business Operations Analyst at Accenture from September 2022 to March 2023.

● Managed the team SharePoint platform, overseeing tasks such as updating templates and branding for key contracts/projects, adjusting administrative features to ensure proper access permissions, and conducting clean-up and archiving of outdated files/documents.

● Played a pivotal role in generating and maintaining global onboarding documentation, training materials, and internal team resources, ensuring consistency and accessibility.

● Orchestrated and managed business meetings and events, as well as initiatives aimed at enhancing employee engagement and morale within the team.

LA Fitness, Seattle, WA July 2022 – January 2023

Front Desk

● Greeted and assisted gym members and visitors, providing exceptional service by addressing inquiries, resolving concerns, and ensuring a welcoming environment.

● Managed front desk operations, including answering phone calls, scheduling appointments, and maintaining accurate records of member interactions and transactions.

● Reached daily company goal of 35 calls to resolve payment issues of for customers. ZARA, Seattle, WA February 2020 – January 2021

Sales Associate

● Communicated with customers to resolve problems efficiently and keep the floor and fitting rooms clean and organized.

● Served as the initial point of contact for the company by answering phones and professionally greeting visitors.

● Microsoft Office Suite

● Customer Service

● Advanced Excel

● Microsoft Teams

● CRM Systems (JobDiva)

● SharePoint

● Project Coordination

● Business Communication

● Site Governance

● Outbound Cold Calling &

Emailing

● Problem Solving

● Dynamic 365

● Troubleshooting

● Program Management

● Domain/s Management

● Account Management

ABC Legal Services, Seattle, WA March 2018 – November 2019 Data Entry Specialist

● Analyzed around 300 documents in an 8-hour workday to reach company goals while accurately assembling 150 to 200 sensitive court documents promptly.

● Drafted, processed, and/or reviewed legal and other documents (contracts, applications) and correspondence for straightforward legal matters.

● Utilized computer software to file, update, prepare and, maintain legal documents for court cases and coordinated communications between clients and courts.

EDUCATION

Year Up / South Seattle College, Seattle, WA March 2022 – March 2023 Year Up is an intensive, competitive technical training and career development program. The program includes college-level courses, professional training and a six-month internship.

● Completed coursework in Business Math/Spreadsheet, Computers in Business, Career Development, Professional Skills, and Business Communications, with specialized training in Business Information Technology

● Business Operations, Program/Project Manager

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