Customer Service Loan Processor

HEAVEN LEE

PROFILE

Seeking to grow and succeed in a company that will match my young

competitive drive, not only am I wanting to make this company my home but willing and welcoming to expanding my knowledge in anyway I can. I love to challenge myself. I work good in a team or independently. Any opportunity that will arise I will be dedicated and reliable.

EXPERIENCE:

REMOTE LOAN PROCESSOR,LOAN PROCESSOR ASSISTANT, PULTE MORTGAGE 2025-PRESENT

High pace volume work environment. Maintaining deadlines and multitasking. High communication skills. Answering emails, phone calls. Scheduling meetings and communicating with customers. Maintaining a high level of customer service while maintaining a pipeline SPIRIT AIRLINES (UNIFI AVIATION) 2023-2024

Provided exceptional customer service to our travelers both domestic and abroad. Assigned seating, when possible, to accommodate traveling groups. Maintain and adhered to the flight schedules which prevented flight delays which not only enhanced our customer's experience but prevented any violations and/or fines to the airline. Upsold services when the opportunity presented itself. Provided effective communication to the passengers when there were unavoidable delays due to weather or unscheduled maintenance to the planes. Preformed safety security checks verified crew information, as well as removing unruly and intoxicated passengers as per the Homeland Security and FAA guidelines. Ensured that the proper protocol was followed when working with an unaccompanied minor by verifying the correct flight assigned on outbound flights and who was allowed to pick the minor up on Inbound flights. In addition to my role, I kept track of flights and crew schedules both inbound and outbound. Was gate certified that included connecting the jet bridge to the plane without Incident or damages well open the plan door to allow the deplaning of the passengers. Filed claims and/or tracked lost luggage and arranged for either pickup or delivery if the luggage arrived on a later flight. Adapted to ever-changing operations and government guidelines. Preformed enhanced vetting for international inbound flights to ensure proper inspection by customs border patrol. 1-203-***-****

4913 Waterway court

Orlando FL 32839

Apt 335

Verified all ground crew personnel to ensure proper credentials when accessing to restricted areas throughout the airport. Menzies Aviation 2022-2023

Provided exceptional customer service to our travelers both domestic and abroad. Assigned seating, when possible, to accommodate traveling groups. Maintain and adhered to the flight schedules which prevented flight delays which not only enhanced our customer's experience but prevented any violations and/or fines to the airline. Upsold services when the opportunity presented itself. Provided effective communication to the passengers when there were unavoidable delays due to weather or unscheduled maintenance to the planes. Preformed safety security checks verified crew information, as well as removing unruly and intoxicated passengers as per the Homeland Security and FAA guidelines. In addition to my role, I kept track of flights and crew schedules both inbound and outbound. Adapted to ever-changing operations and government guidelines. Preformed enhanced vetting for international inbound flights to ensure proper Inspection by customs border patrol. Verified all ground crew personnel to ensure proper credentials when accessing to restricted areas throughout the airport. EDUCATION

Dr.Phillips high school

SKILLS

Multitasking, working independently, open to learning everything and teaching.

Contact this candidate