Development Coordinator

Nina Youngblood ***************@*****.*** 281-***-**** Houston, TX

WORK EXPERIENCE

Communication Logic Concierge Agent Jan 2023 - Current

Provide exceptional customer service by answering guest inquiries, directing phone calls, and coordinating appointments.

Pinpoint client needs swiftly, clarify inquiries, delve into concerns, furnish resolutions, and disseminate service details within the tightest time constraints feasible.

Coordinate numerous priorities and tasks concurrently with acute multitasking skills to guarantee flow of appointments and resolutions.

Achieving targets for key performance indicators (KPIs) such as average handle time, first call resolution, call quality, and customer satisfaction scores.

Collaborated effectively within a team to consistently achieve targets, ensuring customer retention remained above 10% weekly.

US Physical Therapy Purchasing Assistant/Development Coordinator Sep 2017 – Aug 2022

Examined potential vendors, assessed their proposals, and engaged in price negotiations to secure economic acquisitions informed by the latest market insights.

Monitored inventory levels, collaborated with internal teams to forecast demand, and ensure timely placement of purchase orders to maintain optimal stock levels.

Aided in order placement and tracking primarily for PPE and ISD supplies, maintain updated order records, and oversee the progress of shipments and deliveries and ensured client satisfaction.

Operated as the primary liaison for all vendor services across all clients and locations, streamlining and maintaining cost effective strategies in day-to-day operations for optimal efficiency.

Oversaw multiple ongoing projects alongside construction and marketing teams to ensure timely integration and build put of locations for new and existing clients.

Developed a tracking and billing matrix for utility and telecom accounts for corporate use of all clients, resulting in a 25% increase in timely payments and a 40% reduction in erroneous or duplicate payments.

Achieved 12% increase in corporate profits by securing new clients in the West Coast region and ensured smooth integration with the new clients that increased profit margins by 2% by the end of the 2nd quarter.

Andiz Creationz Operations & Logistics Manager Aug 2021 – Jan 2023

Perform comprehensive quality control checks and attentively monitor production KPIs to ensure optimal performance, adherence to standards, and continuous improvement in production processes.

Developed a matrix and implemented inventory management strategies to maintain optimal stock levels, minimize waste, and prevent shortages which increased flow of sales by 15% in local events.

Supervise online sales quality assurance by keeping a fast-paced shipping metric of 2-3 business days and guaranteed delivery metric of 7-10 business days.

Implement financial controls to track performance sales based on market trends that create an increase in the customer return rate.

Recruit and train contractors to set up and run pop up events that could achieve 40% inventory sales per hour of the events.

Direct social media marketing to reach 10% of the store’s follower base to boost local and online sales for events, special sales, and new inventory launches.

Identified and implemented solutions to problems areas in both inventory management and store front facing that increased impact metrics by 50%.

EDUCATION

Texas A&M University

BS in Applied Science and Economics – Graduated 8/2017

Distinguished Student Award

Houston Community College

Ass. in Science & Technology – Graduated 12/2013

Dean’s Honor List 2013

SKILLS

Strategic Planning - Contract Negotiations - Account Management - Supply Chain Management - Procurement -Communication – Fast-paced work environment experience - Organization and upkeep of corporate records – Knowledge of market trends - Extensive customer service skills - Data entry - Invoicing - Scheduling - Quality Assurance - Compliance - Proficiency in Microsoft Word, Excel, PowerPoint – Risk Management – Hiring - Training

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