Business Analyst Program Manager

BHAGYASRI VUGGUMUDI Business Analyst

**.*********@*****.*** +1-909-***-**** Ontario, California Linkedin PROFESSIONAL SUMMARY

Business Analyst and Program Manager with 6+ years of experience leading platform development and digital transformation initiatives in SaaS, healthcare, and edtech sectors. Skilled in translating business needs into functional solutions, managing Agile delivery cycles, and coordinating cross-functional teams. Successfully launched a CME platform used by 50,000+ users, improved product adoption for pharma partners, and streamlined reporting processes to reduce manual work by 50%. Strong background in stakeholder collaboration, data analysis, and performance optimization.

KEY SKILLS

•Business Analysis & Process Optimization: Requirements Gathering, BRD, FRD, UAT, Gap Analysis, Workflow Mapping.

•Project Management & Agile: Sprint Planning, Scrum, Kanban, Jira, Trello, Asana, Confluence.

•Data Analysis & Visualization: Excel (Pivot Tables, Power Query), Power BI, Google Sheets, SQL.

•CRM & Automation: Salesforce, Zoho CRM, Process Automation (Zapier, UiPath).

•Collaboration & Documentation: Google Workspace, Slack, Notion, Loom, PowerPoint.

•Visualization & Design: Lucidchart, Visio, FIGMA, Canva (for UI mockups & reports). PROFESSIONAL EXPERIENCE

Business Analyst, Docto Technologies Pvt Ltd 08/2020 - 12/2024 Remote, India Reported to: CEO

Led: 10-member cross-functional team (engineering, design, QA, marketing)

•Spearheaded the development of Vidocto.com, a scalable CME platform serving 50,000+ users; gathered inputs from 20+ stakeholders and conducted competitive analysis to define core features, workflows, and UI/UX.

•Delivered MVP within 12 weeks by managing Agile sprints, prioritizing product backlogs, and leading QA cycles across functions.

•Increased monthly active users by 40% and drove early adoption from 5+ major pharma partners within 6 months.

•Translated complex product features into simplified training and onboarding materials, enabling platform adoption by non-technical stakeholders, including doctors and pharma reps.

•Led UAT sessions, product walkthroughs, and continuous feedback loops, raising post-launch satisfaction scores to 90%+.

•Built custom dashboards and KPI reports for 8+ pharma clients, enhancing engagement visibility and ROI tracking.

•Automated reporting workflows, reducing manual tasks by 50% and enabling same-day performance insights.

•Partnered with product and engineering on 15+ feature enhancements, increasing user retention by 25% YoY.

•Created weekly engagement and performance reports for leadership, improving executive decision-making and planning efficiency by 20%. Analyst, Valued Epistemics Pvt Ltd 06/2018 - 07/2020 Chennai, India Reported to: Head of Marketing

•Built and maintained 20+ Excel-based financial and performance dashboards, enabling accurate sales forecasting and reducing decision turnaround time by 15% for leadership.

•Automated weekly reporting processes using Excel macros and formulas (VLOOKUP, IFs, Pivot Tables), increasing sales team efficiency by 25% and cutting manual effort by several hours per week.

•Improved campaign performance tracking accuracy by 30% by integrating lead source tagging into CRM workflows and standardizing reporting criteria.

•Collaborated with sales and marketing teams to redefine lead scoring models in CRM, which increased qualified lead conversion by 18% and shortened sales cycle time by 10%.

KEY PROJECTS

Vidocto – Medical Education Marketplace

Context: Built a scalable platform connecting healthcare professionals with certified medical education events.

•Conceptualized and launched a B2C marketplace for doctors, dentists, and paramedics to access accredited CME content.

•Streamlined onboarding for 200+ CME providers and automated the end-to-end event workflow — registration, attendance, certification, and feedback.

•Collaborated with tech and content teams to support 20,000+ HCPs in discovering and attending live webinars and recorded CME sessions.

•Integrated pharma sponsorship into the marketplace while ensuring compliance with medical council norms.

•Reduced manual coordination by 60% through automation tools for live session management and post-event processes. Vidocto Insights – SaaS Platform for CME Analytics Context: Developed a SaaS analytics dashboard and campaign management tool for hospitals and pharma companies.

•Designed and delivered a white-labeled SaaS platform for pharma clients to independently manage CME events, access engagement analytics, and track ROI.

•Built role-based dashboards for Marketing, Medical Affairs, and Leadership teams to monitor session performance, analyze HCP behavior, and track regional activity.

•Implemented advanced audience segmentation by specialty, geography, and engagement patterns, boosting targeted follow-ups by over 45%.

•Led enterprise-level requirement gathering and translated insights into detailed user stories and wireframes, resulting in long-term contracts with pharma firms and medical councils.

CERTIFICATIONS

Project Management Professional - PMI (Valid until 07/2027) Certification of Capability in Business Analysis (CCBA) Business Intelligence Analyst

EDUCATION

Master of Business Administration - Project Management & Business Analytics, Bharathi Vidyapeeth (Expected August 2025)

07/2023 – 08/2025

Bachelor of Technology - Electronics and Communication, Jawaharlal Nehru Technological University 06/2014 – 05/2018

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