Guest Service North Carolina
Resume:
Tracy Luke
Deer Park, WA.
***********@*******.***
Work Experience
Holiday Inn Express
Breakfast Attendant
June 2025-Current
*Durham, North Carolina, United States
* Maintains a professional and congenial attitude.
* Checks breakfast area for neatness, cleanliness, proper set-up, and backup supplies.
* Completes daily recordings of specific forms to be used by management.
* Provides excellent guest service.
* Defrost food, clean and prepare produce as assigned.
* Maintain supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours
of operation.
* Monitor and maintain the quality of all food and cleanliness on service lines.
* Orders needed supplies.
* Greet and serve meals to Hotel employees.
* Maintains food to health regulations.
* Remove soiled trays and wares from the dining tables and separate items at breakdown station.
* Wipe dining tables clean and replenish tabletop condiments throughout the shift.
* Clean up spills immediately.
* Breakdown all goods.
* Return unused food to designated areas and store.
* Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures.
* Restock stations for next meal period.
* Complete closing side duties as assigned.
* Clean and organize supply/storage closets.
* Sweep and mop
Chapel Hill/ Carborro School
Lead Cook
May 2024 -present
• Maintains food to health regulations.
• Follow and prepare recipes from daily menu.
• Help put away shipment.
• Stock and prep for next day menu.
• Take deposits to bank.
• Cashier and make sure kids have a healthy well balanced meal
• Brighten up the kids day with cheerful hellos
• Clean and sanitize service lines, beverage dispensing equipment
• Sweep mop
• Clean dishes
Hampton Inn/ Home2 Dual Properties
Breakfast and Beverage Attendant
Dec 2023 - July 2024
• Maintains a professional and congenial attitude.
• Checks breakfast area for neatness, cleanliness, proper set-up, and backup supplies.
• Completes daily recordings of specific forms to be used by management.
• Provides excellent guest service.
• Defrost food, clean and prepare produce as assigned.
• Maintain supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours of operation.
• Monitor and maintain the quality of all food and cleanliness on service lines.
• Orders needed supplies.
• Greet and serve meals to Hotel employees.
• Maintains food to health regulations.
• Remove soiled trays and wares from the dining tables and separate items at breakdown station.
• Wipe dining tables clean and replenish tabletop condiments throughout the shift.
• Clean up spills immediately.
• Breakdown all goods.
• Return unused food to designated areas and store.
• Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures.
• Restock stations for next meal period.
• Complete closing side duties as assigned.
• Clean and organize supply/storage closets.
• Sweep and mop
Grill Crew member
McDonald’s-Spokane Valley
Aug 2023-Nov 2023
• Followed procedures for safe food
Preparation
• Measured and prepared raw food and other food materials
• Upheld highest standards of cleanliness and sanitation
• Load perishable items on shelves or coolers in a timely manner
• Successfully handled opening of establishment.
• Simultaneously operate large volume cooking equipment.
• Provide excellent customer service
Grill crew member
McDonald”s-Deerpark, WA.
May2023-Aug2023
• Followed procedures for safe food preparation and assembly
• Measured and prepared raw food and other food materials
• Upheld highest standards of cleanliness and sanitation
• Load perishable items on shelves or coolers in a timely manner
• Successfully handled opening of establishment.
• Simultaneously operate large volume cooking equipment.
Homewood Suites- Chapel Hill/ Durham, NC
April 2021 -March 2023
• Maintains a professional and congenial attitude.
• Checks breakfast area for neatness, cleanliness, proper set-up, and backup supplies.
• Completes daily recordings of specific forms to be used by management.
• Provides excellent guest service.
• Defrost food, clean and prepare produce as assigned.
• Maintain supply levels of stock, food and non-alcoholic beverages to designated amounts throughout scheduled hours of operation.
• Monitor and maintain the quality of all food and cleanliness on service lines.
• Orders needed supplies.
• Greet and serve meals to Hotel employees.
• Maintains food to health regulations.
• Remove soiled trays and wares from the dining tables and separate items at breakdown station.
• Wipe dining tables clean and replenish tabletop condiments throughout the shift.
• Clean up spills immediately.
• Breakdown all goods.
• Return unused food to designated areas and store.
• Clean and sanitize service lines, beverage dispensing equipment and other equipment, following procedures.
• Restock stations for next meal period.
• Complete closing side duties as assigned.
• Clean and organize supply/storage closets.
• Sweep and mop
McDonald’s - Deer Park, Wa
May 2020 -March 2021
• Followed procedures for safe food preparation and assembly
• Measured and prepared raw food and other food materials
• Upheld highest standards of cleanliness and sanitation
• Load perishable items on shelves or coolers in a timely manner
• Successfully handled opening of establishment.
• Simultaneously operate large volume cooking equipment.
Logistics Specialist
Exotic Metals - Airway Heights, WA
September 2019 to April 2020
• Inventory duties include receiving, stocking and issuing parts and assemblies, storekeeping, inventory control and cycle counting, document control and scanning.
• Shipping duties include performing basic and specialized packaging and labeling activities per shipping best practices and shipping check list instructions.
• Act as a communication focal for inventory control and shipping activities, special requests and exception processing to support production, inventory control objectives and customer shipments.
• Print a variety of inventory and shipping reports, inventory tags and unit container labels.
• Follow and update work orders and shipping documents.
• Assume primary responsibility for scheduling and tracking shipments through the internal shipping process.
• Assume primary responsibility for creating shipping pack slips, documents and labels, and freight bills.
• Assume primary responsibility for the access and update of customer, freight carrier, and government portals.
• Research best shipping methods and communicate with internal customers and domestic and international freight representatives.
• Match shipping documents and stage physical shipments for carrier pick up.
• Operate forklifts and other automated and manually-operated equipment.
• Set the standard for productivity and customer service.
• Promote and enhance 5 S practices, environmental objectives, and safety awareness in the cell.
• Identify variances and lead team in problem research and resolution.
• Possess a comprehensive understanding of internal computer applications for inquiry, report generation, department documentation, data entry, scanning and problem solving.
• Train co-workers on a wide variety of shipping tasks and be accountable for accuracy of work.
• Perform administrative tasks such as ordering shop and packaging supplies, inventory and shipping control functions, review and follow up of exception reports, or department documentation.
• Perform special processes such as third party inventory counts, customer returns and claims, and supplier or other non-customer shipments.
• Play a key role in the development and testing of new and updated techniques, hardware and software.
• Assist with situation management.
• Possess strong time management skills; be self-starting.
• Relevant computer experience including Microsoft Office. •
• Basic understanding of router operations and sketches. Know when to stop and ask for clarification.
• Legible handwriting, organizational ability, attention to detail, and accuracy in the handling of parts and maintaining records.
• Strong communication skills, proven ability in recognizing variances, problem solving, and a track record of exercising good judgment in making decisions and handling exceptions.
Grill Person/Opener
McDonald's - Deer Park, WA
March 2012 to September 2019
• Followed procedures for safe food preparation and assembly
• Measured and prepared raw food and other food materials
• Upheld highest standards of cleanliness and sanitation
• Load perishable items on shelves or coolers in a timely manner
• Successfully handled opening of establishment.
• Simultaneously operate large volume cooking equipment.
Transfer Station Cashier Temp
Spokane County Treasury Office
May 2019 to August 2019
• Balances, verifies, audits and reconciles accounts to computer generated reports.
• Excellent customer service.
• Maintains computerized spreadsheet programs.
• Assists in monitoring computerized accounting programs.
• Assesses, collects and records cash, check and credit card transactions.
• Balances and reconciles daily collections.
• Operates a computerized automated scale system to obtain and electronically record the weight and/or volume of all materials in and out of transfer stations.
• Conducts visual inspection of incoming vehicles to determine acceptability of load or appropriate location of load.
• Prepares appropriate deposit and no-charge transactions.
• Provides information to customers about the transfer stations.
Apartment cleaning
Tammy’s Housekeeping - Spokane, WA`
March 2009 to August 2011
Cleaned and sterilized everything top to bottom in apartments when tenants move out.
Cleaned all window and doors.
Cleaned all shades and blinds.
Scrubbed bathrooms until it shined.
Cleaned ovens and all kitchen appliances.
Cleaned cabinets.
Scrubbed all tile, linoleum floors, and cleaned grout.
Vacuumed carpet to get ready for carpet cleaners.
It was a very satisfying job. Always left feeling good about the next tenant moving in to a clean apartment.
Shift Manager
McDonald's - Deer Park, WA
August 2002 to May 2011
• •Maintained high standards of customer service during high-volume, fast-paced operations
• Followed procedures and enforced safe food preparation, assembly, and presentation.
• Physical inventory control and stock ordering
• Entered data and counted money deposit towards end of shift
• Trained and supervised employees to achieve significant improvements in productivity
• Ensured that the highest level of customer service was maintained and resolved customer complaints quickly and professionally
• Cross-trained and coordinated with team members to ensure seamless service
Prep Person
Line-X - Spokane, WA
March 2000 to October 2001
Line-X of Spokane - Out of Business, WA
• Responded to customer requests via telephone and in person about pricing and product.
• Sanding and papering trucks to be sprayed
• Data input.
• Cleaning of the shop, bathroom, and office.
• Scheduling customers.
• Ordering product.
• Taking payments from customers.
• Deposit at end of day.
Logistics Team Member
Target - Spokane, WA
1997 to 2000
• Unloading cases and pallets off semi-trucks.
• Stocking product.
• Back stocking excess product.
• Customer service.
• Training of new team members.
• Pulling of product off back stock to fill floor.
• Helping with yearly inventory.
Education
Associate of Arts in Psychology
University of Phoenix Online - Tempe, AZ
2015
Diploma
East Valley High school - Valley, WA
1990
Skills
Customer service (30+ years)
Cash handling (30+ years)
Time management (30+years)
Goal-oriented (30+years)
Problem solver (30+years)
Management (15+years)
Computer skills (5years)
Logistics (4+years)
Data Entry (3years)
Residential Cleaning (2years)
Shipping (1 year)
Shipping Receiving (1 year)
Manufacturing
Freight Experience
Lean
Lean Manufacturing
Certifications / Licenses
Driver’s License
ServSafe
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