Call Center Representative

Regina Garrett

Johnson City, TN *****

**********.**@*****.***

+1-423-***-****

Professional Summary

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Call Center Representative – Agent

Advance Center Technology-Johnson City, TN

August 2023 to Present

Research and Decision Fraud Department, Research all documents, call customer for confirmation of information giving, make a final decision, complete all tasks on forms, notate documentations for my decision and send information to customer. Systems work with Microsoft Office, Excel, Skype, Mattermost, Avaya Phone System, Outlook, PowerPoint, OneNote and Calculator. Customer Relationship Representative

LPI Inc-Johnson City, TN

July 2020 to August 2023

Customer relationship management, Microsoft Office, Excel, MS Office suite, Helping customer inquires, coordinating with sales representatives, logistics, technical support to costumer needs, answering phone, using Elevate to answer inquiries and provide helpful information and maintain support levels via phone queue and email

Manager

Envision-Johnson City, TN

September 2019 to February 2020

Scheduling, appointment setting, doctor visits, administered medication, vital sign, document daily activities

Assembly Worker

TI Automotive-Greeneville, TN

· Built products

· Inspected product

Fabricator Medical Assistant

Family Tree Group Home-Gadsden, AL

Doctors Med Care - Gadsden, AL

· Responsible for recording patient's medical history

· Did X- rays, injections, blood work, drug screens, pre- charts & physicals

· Answered phones, faxed, scheduled appointments & called in prescription Fabricator

Donaldson Company, Inc-Greeneville, TN

Inspected & labeled product

Education

High school diploma or GED

Gadsden High School-Garden, AL

Associate in Medical

Gadsden Business College-Gadsden, AL

March 2004 to June 2006

Skills

• Fast Learner

• Management Experience

• Help desk

• Phlebotomy

• EKG

• Patient Care

• Injections/Shots Scheduling

• Customer support

• Filing

• EMR

• Venipuncture

• Medical Record keeping

• Customer Service

• Caregiving

• Vital Signs

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