Customer Service Data Entry

Yolla Salha

**********@*****.***

Professional Summary

Dedicated Customer Service Professional with extensive experience in client relations, problem resolution, and data entry. Adept at handling customer inquiries, processing transactions, and maintaining accurate records. Proven ability to work in fast-paced environments while delivering high-quality service. Fluent in English, Arabic, and French. Skills & Competencies

• Exceptional written and verbal communication

• Strong problem-solving and decision-making abilities

• High adaptability and ability to remain calm under pressure

• Proficient in Microsoft Word, Excel, QuickBooks, and Computer Ease

• Accounts Payable expertise (expense reports, reconciliations, data entry)

• Multilingual: English, Arabic, and French

• Customer service and client relationship management Professional Experience

CIVE Inc. – Accounts Payable Specialist & Customer Service June 2023 – January 2025

• Processed invoices and reconciled accounts to ensure accurate payments

• Assisted customers with inquiries related to accounts and transactions

• Managed records, correspondence, and filing systems

• Ensured timely invoice tracking and payment processing Mobility Store – Customer Service Representative

2022 – 2023

• Assisted customers with product selection and purchases

• Handled customer inquiries, resolved complaints, and processed transactions

• Maintained detailed records of customer interactions and feedback Automobility Store – Sales Representative

January 2016 – December 2017

• Engaged with customers to understand their needs and provide tailored solutions

• Processed orders, tracked shipments, and addressed customer concerns

• Developed and maintained strong customer relationships A Joe Salha Inc. – International Customer Service Representative & Data Entry Clerk January 2003 – December 2015

• Managed customer inquiries, ensuring high levels of satisfaction

• Processed data accurately and maintained secure records

• Assisted international clients with transactions and account management Translation & Interpretation Experience

• Tal Mundo IT Services – 60 hours

• Houston Federal Court – 10 hours

• HCCTV (TV Station) – 20 hours

• Master Word Services/MD Anderson Proton Center – 40 hours Education & Certifications

Business Translation and Interpretation Certificate Houston Community College, Houston, TX August 2018

• Dean's List Honoree GPA: 3.75

• Completed professional development in Translation and Interpretation Bachelor of Arts – French Language and Literature

Lebanese University, Beirut, Lebanon

Languages

• English: Full Professional Proficiency

• Arabic: Native/Bilingual Proficiency

• French: Full Professional Proficiency

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