Customer Service Business Operations

Summary

Motivated and adaptable Psychology major graduating in Spring 2026 with strong aspirations in the Human Resources field. Experienced manager and nail technician with a proven track record of delivering exceptional customer service, leading teams, and managing day-to-day business operations. Skilled in time management, digital marketing, and personal branding, demonstrated through building an online presence with 11.2k+ TikTok followers and receiving PR collaborations from major brands such as Haus Labs. Balances full-time academic, professional, and creative responsibilities with dedication and efficiency. Seeking to leverage leadership, communication, and organizational skills in an HR internship or entry-level role. Experience

Soho Nail Bar Houston, TX

Manager 06/2022 - Present

• Provided personalized, high-quality nail services while maintaining a loyal client base and ensuring exceptional customer satisfaction. • Managed daily business operations, including scheduling appointments, handling client inquiries, and overseeing inventory and supply orders. • Supervised and trained a team of nail technicians to maintain consistent service quality and foster a collaborative team culture. • Led customer service initiatives to enhance client experience, resolve concerns, and improve customer retention and referral rates. • Oversaw cash handling, financial reporting, and product ordering to ensure efficient and profitable operations. • Cultivated a positive and professional work environment through mentorship, performance feedback, and conflict resolution — building strong team morale and productivity. Skills

Customer service, Hospitality, Leadership, Cash handling, Team management, Management Education

University of Houston 77006

Psychology 05/2026

Dean's List

Certificates

OSHA 10, Cosmetology License, CNA, Driver's License Emily Nguyen

+1-216-***-**** *************@*****.*** Houston, TX

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