Customer Service Representative
Resume:
Olivia Hayes
Cartersville, GA *****
*************@*****.***
Professional Summary
Skilled Customer service representative with 8 years of experience in delivering exceptional support and resolving complex customer inquiries in high-pressure environments. Proven ability to manage high volumes of calls and emails while consistently exceeding performance metrics. Strong problem- solving skills and a commitment to customer satisfaction, complemented by effective communication and organizational abilities. Seeking to leverage expertise in a remote customer service role to enhance client experiences.
Authorized to work in the US for any employer
Work Experience
Homemaker
N/A-Cartersville-GA
October 2022 to Present
The gap in my work history is due to taking time off to take care of my children needs at the time. I'm now ready to return to work.
Customer Service Representative
BPO American-Remote
May 2020 to October 2022
1. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
2. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
3. Built rapport with customers through active listening, empathy, and personalized interactions 4. Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
5. Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
6. Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
7. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
8. Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
9. Proactively followed up with customers after issue resolution to ensure their satisfaction was met. 10. Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
DMO
IHOP-Cartersville, GA
May 2019 to December 2020
1. Cleanliness and sanitation of all dishes, utensils, and kitchen equipment 2. Efficiently operated commercial dishwashing machine to ensure timely cleaning and availability of clean dishes for the kitchen staff
3. Managed inventory of cleaning supplies and notified management when restocking was necessary 4. Collaborated with servers and kitchen staff to maintain a smooth flow of dirty dishes from tables to the dishwasher area
5. Ensured proper storage of clean dishes, utensils, and glassware in designated areas 6. Followed safety procedures while handling sharp objects such as knives or broken glassware 7. Assisted in overall cleanliness of the restaurant by sweeping floors, wiping surfaces, emptying trash bins, etc
8. Worked efficiently under pressure during busy shifts to keep up with high demand for clean dishes 9. Demonstrated attention to detail when inspecting cleaned items for any remaining residue or stains before storing them
10. Proactively identified potential issues or malfunctions with dishwashing equipment and promptly reported them to maintenance personnel
Machine Operator
Ashlen Staffing Solutions-Cartersville, GA
January 2014 to December 2019
1. Operated various types of machines, including but not limited to CNC machines, lathes, mills, and presses
2. Followed blueprints, work orders, or other specifications to set up machines for production runs 3. Managed accurate records of production output, downtime, and quality control checks 4. Implemented safety protocols and followed all company policies to maintain a safe working environment
Custodian
Varsity Cleaning Services-Cartersville, GA
June 2014 to January 2015
1. Assure a clean and safe environment for coworkers and customers 2. Kept the register balanced, manage money between shift changes 3. Keep shelves and coolers stocked
Education
High school diploma
Cass City High School - Cartersville, GA
August 2006 to May 2010
Skills
• Cash Handling
• Data entry
• Microsoft Office
• Customer service
• Commercial Cleaning
• Hotel experience
• Residential cleaning
• Communication skills
• Microsoft Excel
• Software testing
• Food Service
• Microsoft Word
• Organizational Skills
Certifications and Licenses
Driver's License
Food Handler Certification
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