Customer Service Call Center
Resume:
Leslie Odom
Creal Springs, IL *****
*********@*****.***
Work Experience
Store Manager
Martin & Bayley-Marion, IL
July 2021 to October 2024
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
Customer Service Representative
Altastaff Temp Agency-Carbondale, IL
October 2019 to March 2020
Call center work for Illinicare healthcare. We spoke to medicaid members via telephone and assisted them with their healthcare questions.
Gueat Care Specialist
Hyatt
April 2010 to February 2018
Assisting guests with hotel reservations. Problem solving any issues the guest may have had. I was chosen to train other associates learning a new skill. I was also associate of the month once. Dispatcher
Rides Mass Transit-Marion, IL
August 2008 to April 2010
Answered phones and schedules rides for customers
Education
General
Crab Orchard High School - Marion, IL
May 1990 to May 1994
Skills
• Merchandising (3 years)
• Customer Support (10+ years)
• Quality Assurance
• Live Chat
• Medical terminology
• Customer Service (10+ years)
• Troubleshooting (10+ years)
• Sales Management
• Cold Calling
• Account Management (10+ years)
• Call Center (10+ years)
• Microsoft Outlook
• Data Entry (10+ years)
• Upselling (10+ years)
• Customer Care (10+ years)
• Store Management Experience (1 year)
• Computer Operation
• Cash Handling (3 years)
• Sales (10+ years)
• Order Entry (3 years)
• Cash register
• Supervising Experience (3 years)
• Health Insurance
• Communication skills (10+ years)
• Salesforce
• Payroll (3 years)
• Leadership (3 years)
Certifications and Licenses
First Aid Certification
Food Handler Certification
Contact this candidate