Information Technology Systems Administrator
Resume:
Ebricio Mondragon Jr.
*******.**@*****.***
IT SUPPORT SPECIALIST III - NETWORK ADMINISTRATOR II - HARDWARE AND SOFTWARE EXPERT
SUMMARY
My innate understanding of technology led me to fix my first computer as a teenager. After graduating with a technical diploma from Instituto Tecnológico in 2000, I built a foundation through freelance IT work, a part-time position at ODice Depot, and continued education. For the past twenty years, I've served as a dedicated IT Specialist at El Aviso Magazine. In this role, I've been responsible for managing and maintaining the company's IT infrastructure, specializing in hardware integration and maximizing system uptime, all while consistently reducing response times and enhancing user support.
JOB EXPERIENCE
Oct. 2005 - Nov. 2024
Information Technology Specialist III and Network Administration II
El Aviso Magazine
4850 Gage Ave. Bell CA. 90201
The responsibility to manage and maintain the company's computer systems and infrastructure is broad, encompassing everything from strategic planning to daily operational tasks. Managing involves anticipating future needs and planning for hardware and software deployments, continuously monitoring system performance and security, and optimizing operations for eDiciency. This also includes the crucial tasks of troubleshooting issues as they arise, enforcing IT policies, budgeting for resources, and managing vendor relationships for various services and equipment. Meanwhile, maintaining these systems means ensuring their ongoing operational integrity and security through regular updates and patches, meticulous data backups and recovery plans, and routine hardware and software maintenance. This also extends to implementing and monitoring robust security measures like firewalls and antivirus software. The company's computer systems themselves span all digital computing devices, from centralized servers, employee workstations, laptops, and mobile devices, to printers and various software applications. The underlying infrastructure supports all these systems, encompassing the entire network (routers, switches, cabling), internet connectivity, physical data centers, cloud services, and the essential security systems and power/cooling solutions that keep everything running smoothly.
Aug. 2017 - Sep. 2021
Information Technology Specialist II and Network Specialist II (Part-Time)
Hematology-Oncology Associates at Good Samaritan
1245 Wilshire Blvd, Los Angeles, CA. 90017
In my previous role, I was the go-to person for all technical issues, Diciently troubleshooting, maintaining, and optimizing a wide range of problems reported by doctors, the manager, or the assistant manager via both handwritten requests and emails. I also resourcefully supported the EMR tech team when needed, a testament to my ability to independently learn complex systems like programming and Nortel phone configurations through self-study of online manuals. Beyond daily support, I acted as a creator, implementing NAS technology to not only back up critical computer files but also to digitize hundreds of pages of old patient records. This innovative approach significantly reduced physical storage needs, cut rental expenses, and dramatically improved the eDiciency of accessing medical information. I was consistently reliable, providing seamless technical solutions and support whether in person, over the phone with clear step-by-step instructions, or through remote assistance.
Fed. 2014 - Jun. 2017
Computer Technician II and Network Technician I (Part-Time)
Central Neighborhood Health Foundation
2707 Centra Ave. Los Angeles, CA. 90011
As a dedicated technician, I was responsible for the comprehensive troubleshooting, maintenance, and optimization of diverse computer and network technologies, including servers, desktop computers, peripherals, network devices, cable management, and IP phone systems. My trustworthiness was evident in my ability to independently manage tasks outside of regular hours, including evenings and weekends, to ensure the timely completion of pending projects, conduct essential routine checkups, and facilitate critical EMR system updates in collaboration with the support team.
EDUCATION
Oct. 1998 – Jun. 2000
DIPLOMA - Computer Repair and Assembly
Technician Instituto Technologico (School Code: 1939501 – BPPVE)
2542 E. Florence Ave., Huntington Park, CA. 90255
Courses:
• Windows Server Setup, Configuration, Administration
• High-performance Hardware
• Installation and Configuration
• Software Installations and Setups
• OS Installation
• PC Repair Level I, II, III & IV
• PC Assembly I, II
• PC Setup and Configuration
• Network Topology Theory
• Network Hardware
• Network Setup and Configurations
• File and Printer Share
• Network Access and Security
• Critical Thinking and Theories
• Troubleshooting
SKILLS AND KNOWLEDGE
Computer Hardware:
Skilled in analyze and troubleshooting services both on location and remotely. My expertise includes upgrading hardware and repairing desktops, workstations, servers, laptops, Chromebooks, tablets, mobile devices, NAS, DVRs, and peripherals. Additionally, I specialize in hardware configurations and setups, system boards, RAID, backup systems drive, Raspberry Pi, screen replacements, and soldering.
MFC / MFP:
Skilled in installing, configuring, setup network sharing and internet connection Multi-Function Copiers, printers, and scanner. Also the ability to analyze and troubleshoot basic repairs. For example, replacing toners, drum, and waste toner or cleaning it. Installing and configuring memory, hard drive, imaging unit, fax modem and paper tray use.
Computer Software:
Skilled in installing, setting up, configuring, and uninstalling applications, drives, and patch files on various operating systems including Microsoft Windows, MacOS, ChromeOS, Android, iOS, CentOS, Debian, and Raspberry Pi OS. I have experience analyzing and troubleshooting issues both on-site and remotely. I am proficient in troubleshooting software related to disk partitioning, data recovery, cloning, antivirus, RAID, and backup systems and clouds.
Microsoft Windows:
Experienced with operating systems from Windows 95b to Windows 11, handling everything from initial installation on blank drives to ensuring all hardware is functional (Note: Only if compatible with the version). Proficient in troubleshooting, maintenance, updates, and upgrades. Skilled in configuring boot systems, registries, network connections, domains, user accounts and credentials, firewalls, remote access, drive mapping, and sharing files and printers.
Windows Server:
Installed, updated, upgraded, and troubleshooted from Windows Server NT 4.0 to Windows Server 2016. Also set up and configured Active Directory (AD) user accounts credentials, passwords, roles, groups, domains, firewall, RAID, shared files, and printers.
Apple Computers and Laptops:
With over 10 years of experience in using, troubleshooting, updating, and upgrading Mac computers, I am proficient in installing or restoring macOS, conducting maintenance, replacing or upgrading memory or hard drives, and setting up network connectivity with Windows or Linux environments.
Other Operating Systems :
The following systems have been installed, configured, repaired, and troubleshot Linux, CentOS, Debian, Raspberry Pi OS, DOS, and MS-DOS. VoIP systems such as FreePBX, Elastix, and TrixBox have also been installed on Linux. Additionally, a network system called Omada has been set up on Linux. Omada is a network controller software that manages TP-Link smart devices like routers, access points, switches, and others. Raspberry Pi has been utilized for media purposes (video and audio).
Networks:
Establishing a network from scratch to full functionality involves several key tasks. These include installing network drops, crimping, and punching down Cat5e, Cat6, and coaxial cables. Additionally, it encompasses configuring routers, smart switches, PoE switches, access points, and print servers. Network setup also requires creating and configuring VPNs, tunneling protocols, port forwarding, DNS, DHCP, static IP assignments, manual IP assignments, network controllers, and firewalls.
Surveillance Systems:
Installing, configuring, repairing, and setting up DVR Desktop, DVR unit, and NAS DVR. Additionally, installing IP cameras with Cat5e and PoE Switch or cameras with BNC coaxial cable and power supply. RFID setup, configurations and installations for employees logging, door access and tracking.
Video and Audio:
For conference events and meetings, we set up microphones, speakers, webcams, and video projectors in the designated rooms. At fairs and festivities, we provide and configure DJ equipment with loop music and volume control features. For studio setups catering to social media live streams, video recording, and podcasting, we arrange microphones, cameras, lighting, and control consoles to ensure high-quality production.
SOFTWARE EXPERTISE
• Operating Systems (DOS, Windows Server, Windows, iOS, MacOS, Android, etc.)
• Security Software (Microsoft, Norton, McAfee, Avast, AVG, etc.)
• Database
• Microsoft Office 365
• Google Workspace
• Cloud Storage and Share
• Accounting - Installation
• Business Meeting (Meet,Teams, Zoom, Webex)
• Business Messaging(Slack, WhatsApp, etc.)
• Ticketing System
• Adobe Creative Cloud
• CorelDRAW Suite
• Developer IDE (Visual Studio, Jupiter, etc.)
• Web Design (HTML, CSS, WordPress, etc.)
• Programming (Python, C++)
• Remote Software (Windows, TeamViewer, Any Desk, Google, etc.)
LANGUAGES
English – Fluent Spanish - Fluent
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