Service Advisor Manager
Resume:
Krystal Nugent
Suffern, NY *****
*************@*****.***
Professional Summary
I am a motivated leader with strong organizational and prioritization abilities. Accomplished and energetic with a history of achievement with respect, honesty, and sales. Areas of expertise include following standard procedures for implementing performance, marketing, and forming a plan of action for customers needs.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Service Manager/Service Advisor
Mavis Discount Tire-Mahwah, NJ
August 2024 to Present
• Assist customers in selecting appropriate tires and services, providing expert recommendations to improve vehicle performance and safety
• Supervise, train technicians and service staff to ensure efficient workflow and excellent customer experience
• Manage daily store operations, including opening/closing procedures, inventory control, and service scheduling
• Consistently meet or exceed sales goals by upselling tires, maintenance services, and warranties
• Advise customers on tire maintenance, alignments, brakes, and other automotive services
• Handle customer complaints and warranty claims, ensuring satisfaction while maintaining company policies
• Process invoices, manage work orders, and coordinate with vendors for timely delivery of parts and tires Service Advisor
Palisades Mazda-West Nyack, NY
February 2024 to August 2024
• Provide exceptional customer service by addressing inquires and concerns with professionalism and efficiency
• Demonstrate strong automotive knowledge to accurately diagnose and recommend repairs
• Schedule appointments for vehicle inspections and repairs while optimizing service efficiency
• Resolve customer complaints promptly and effectively to ensure satisfaction and retention
• Conduct thorough vehicle inspections to identify maintenance and repair needs
• Estimate repair costs and communicated details to customers in a clear and transparent manner Service Advisor
Prestige Toyota of Ramsey-Ramsey, NJ
June 2020 to December 2021
• Serve as the communicator between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies and deductibles
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keep customer informed of service specials, completion times and service expenses
• Assist customers with deciding to fix their vehicles or trading the vehicle in Express Advisor
Prestige Toyota-Mahwah, NJ
May 2019 to February 2020
• Answer customer questions about service outcomes and consulting with technicians when necessary
• Determine customers primary concern or needs first the review maintenance needs
• Educate customers about the maintenance that is needed upon write up and upcoming service for the future
• Ensure customers service files are up to date and available for reference
• Maintain a clean organized work area
Service Advisor
KIA of West Nyack-West Nyack, NY
March 2016 to June 2017
● Greet customers adhere to each customers demand
● Maintain records of work orders including warranty to customer care, advises and site inspection forms
● Manage warranty repair and replacement services
● Interact with customers by phone or in person and provide information about products or services
● Check to ensure that appropriate changes were made to resolve customer needs
● Inform customers on the selling dealer and its merchandise Sales Associate
Dunkin Donuts-Pearl River, NY
August 2012 to March 2016
● Interact with customers and take orders over the phone
● Inform customers of menu items, variations, and specifications
● Ensure the cleanliness of the restaurant
● Educate new employees on the procedures of the restaurant
● Efficiently prepare multiple menu items for customers Education
Trade school in Automotive Technology
Lincoln Technical Institute - Mahwah, NJ
April 2015 to May 2016
Trade school in Automotive Technology
Rockland BOCES West - Nyack, NY
September 2010 to June 2012
High school diploma in Automotive Technology
Pearl River High School - Pearl River, NY
September 2008 to June 2012
Skills
• CDK (7 years)
• Automotive Repair
• Adaptability
• Time management
• Service/product knowledge
• Positive instructor of service orientation and personal services Critical thinker and attentive upon monitoring technological and mechanical design
• Customer relationship management
Certifications and Licenses
Automotive Program BOCES CTEC
Lincoln Technical Institute of Technology
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