Account Manager Commercial Property

Debra Mills *********@*****.***

**** **** ******, *****, ******** 61486 309-***-****

Career Summary

Seasoned insurance professional with over 25 years of commercial property & casualty insurance experience. Build good rapport with clients and maintain consistent relationships. Effectively manage client expectations through building strong foundations with underwriters along with being proficient in all lines of coverage. Able to review the insureds needs and policies for the opportunity for successful up-selling. Efficient in delivering accurate products on time.

Work Experience

Nelson Brothers Agency Bettendorf, Iowa

Account Manager January 2024 – April 2025

Managed agent's book of business by servicing current clients and processing new clients. Worked closely with agent and company to facilitate successful growth.

Ordered/processed endorsements and renewals and reviewed for accuracy

Marketed new and renewal business including applications, pulling loss runs and submitting to carriers

Worked with carriers/brokers on submissions with their additional questions

Quoted and bound renewal and new business

Issued certificates and evidence of insurance

Processed payments with cash, check, card and brokers

Contacted insured for pending cancellations and worked for a resolution

Received numerous comments from clients and staff on exceptional service including client requests to work with me

American Family Insurance Moline, Illinois

Account Manager January 2022 – January 2023

Worked with agent and clients on everyday concerns to promote the success of the agent and company. Worked on small to mid-size personal and commercial accounts.

Marketed, pulled loss runs, applications and submitted to the carriers

Initially spoke with insured regarding claims then processed, followed up on status

Processed payments and prepared daily deposit

Processed endorsements, renewals all while checking accuracy

Notified insured of pending cancellations and worked with them for a resolution

State Farm Moline, Illinois

Account Manager January 2021 – January 2022

Serviced and managed a small to mid-size book of business. Worked with producer to put forth the best products and proposals to our clients.

Marketed new and renewal business preparing applications, loss runs and submitting to carriers

Processed claims

Quoted/bound new business

Processed payments and made daily deposits

Notified insureds of pending cancellation and worked towards a resolution

Received flowers from an insured for exceptional service

Mel Foster Insurance Davenport, Iowa Commercial Account Manager January 2017 – January 2021

Responsible for servicing a small to large book of business. Worked exclusively with agent for new and renewal business for successful growth of the agent and company.

Quoted/bound new and renewal business

Marketed applications, loss runs and submitted to carriers; worked with carriers for additional information

Issued certificates of insurance and/or evidence of property insurance

Received numerous calls for exceptional service and calls to management expressing their satisfaction

Processed payments through direct and agency bill

Managed team members overseeing their work product for accuracy

Computer Skills

AMS360

CSR24

EPIC

Adobe

Excel

Outlook

Word

Licenses

Illinois – Property & Casualty, Life and Health

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