Administrative Support Customer Relations/ Logistics Dispatcher

Katelynn Broyles

281-***-**** ***************@******.*** Cypress, Texas 77429

Professional Summary

Organized and client-focused professional with experience in logistics coordination, customer relations, and administrative support. Adept at managing schedules, processing documentation, and maintaining accurate records. Known for clear communication, problem-solving under pressure, and fostering positive relationships with colleagues and clients.

Education

Texas State University, San Marcos, Texas, May 2024

Fashion Merchandising, Business

Lone Star Community College, Montgomery, Texas, May 2022

Associated Arts (A.A)

Experience

Holt’s Heavy Hauling, Inc, Logistics Dispatcher, 2024 – Current

Coordinate daily schedules and communicate updates to a network of 20+ drivers, ensuring timely execution of routes and deliveries.

Maintain and reconcile digital records—scheduling logs, invoices, and work orders—to support operational accuracy.

Handle incoming inquiries via phone and email, troubleshooting issues and escalating when necessary to meet client needs.

Ulta Beauty, Lead Cashier, 2021 – 2024

Managed point-of-sale operations for a high-volume store, handling substantial daily transaction volumes with full accuracy.

Trained and mentored new team members on POS systems and customer-service protocols.

Generated daily reports on sales, staffing, coaching and cash reconciliation for management review.

Resolved customer concerns promptly, maintaining professional composure and positive store reputation.

Pappasito’s Cantina, Hostess, 2018 – 2020

Supported front-of-house team during peak hours by coordinating seating, assisting with takeout orders, and helping manage guest expectations.

Delivered exceptional in-person service as the “guac girl,” customizing guacamole to guest preferences and enhancing the overall dining experience.

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