Product Management Continuous Improvement

Christopher Shawhan

Georgetown, TX 512-***-**** *********@*****.***

Seasoned Technical Sales Director & Product Management Leader Experienced leader with a proven record of effectively driving lifecycle management for both software and hardware solutions. Successfully builds product roadmaps, pricing strategies, and cross-functional teams to achieve strategic alignment with company vision. Focused on optimizing product lifecycles, increasing overall profitability while enhancing customer satisfaction. Passionate about cultivating strong, lasting relationships with teams, clients, and stakeholders. Entrepreneurial spirit combined with exceptional product planning and team-building abilities. Committed to continual improvement both professionally and personally whether managing an acquisition and integration of a competitor or achieving ranked medals in triathlons up to finishing an Ironman.

- 14+ years of experience in technology-driven sales and product management

- 8+ years of experience in measurement and analysis, quantitative business problem-solving, operations analysis, and predictive analytics

- Proven expertise in prospecting, portfolio management, and strategic business growth

- Adept at translating complex technical issues into clear, actionable solutions

- Excellent communicator, emphasizing empathy and collaboration Professional Experience

Colonial Life (2023 – Present)

District General Agent

Direct strategic planning and operational initiatives to enhance service quality and business performance.

- Manage day-to-day operations, ensuring efficient processes and high customer satisfaction

- Partner with internal teams to drive business growth and optimize risk management strategies

- Mentor and guide team members plus foster professional growth

- Analyze market trends and performance data to inform planning and drive continuous improvement American Innovations (2008 – March 2023)

Director of Product Management Dir. of Software Services & Support Senior Solutions Engineer Strengthen the company's market position by enhancing professional services, customer support, and product implementation capabilities. Lead the strategic purchase and integration of cloud-based solutions, while providing extensive training for sales teams on critical system integrations. Drive sales growth in Energy markets, by employing cross-selling initiatives and improving product positioning.

- Improved product quality, development efficiency, and innovation by aligning team objectives clearly with company vision

- Managed major transitions of Oil & Gas operators from on-premises software to cloud-based SaaS solutions

- Organized and managed annual User Group conferences for 150+ Oil & Gas decision-makers

- Expanded industry engagement through creating successful customer idea portals and interactive roundtables

- Developed and led analytics initiatives to measure product lifecycle performance, guiding pricing and roadmap adjustments

- Introduced, optimized, and improved the Net Promoter Score (NPS) process

- Spearheaded Salesforce (CRM) adoption and integration with internal ERP systems

- Delivered consistent revenue growth averaging 24% YoY. Generated revenue increase exceeding 61%

- Led successful migrations of legacy enterprise software to SQL database and .NET platforms

- Leveraged analytics to enhance delivery models, improving operational efficiency and client satisfaction

- Implemented measurement frameworks and dashboards to track KPIs to improve customer retention

- Executed client migrations from legacy front-end systems (Citrix to Apache Guacamole to Parallels)

- Established and maintained stable client environments using Microsoft Azure

- Utilized operational data to optimize rollout plans, increasing adoption rates of SaaS products JPMorgan Chase Bank (2001 – 2008)

AVP – Banking Center Manager & Business Banking roles Directed business banking operations, client relationship growth, and managed cross-functional banking teams. Assigned high-profile business clients in Downtown Dallas. Positioned new branch as the second- largest presence within a highly competitive local market.

- Achieved consistent YoY growth averaging 78%, while boosting new client acquisition rates by 280% annually

- Increased managed portfolio from $24M to $38M within 14 months

- Grew revenue for startup Banking Center from $0 to $31M within three years

- Recognized nationally as a Top 100 sales achievement recipient Certifications & Achievements

- University of North Texas, Denton, TX – Finance (In progress)

- Licensed General Lines Agent - Life, Accident, Health & HMO (Current in Texas)

- Certified Product Manager (CPM)

- Microsoft Certified Technology Associate (MTA - Databases/SQL)

- Series 6 & 63 Financial Management Licenses

- Group 1 Insurance License

- Florida Ironman Finisher

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