Customer Service A

RESUME INFORMATION

Lisa Grady

**** **** *****

Fayetteville, NC 28301 US

Phone: +1-910-***-****

**********@*****.***

EXECUTIVE SUMMARY

I enjoy a challenging work environment. I get along well with co-workers. I am focused, discipline with a strong work ethic with the ability to adapt quickly in a continually changing work atmosphere. Working in a customer service field allowed hands on experience enable me to pursue my commitment to lifelong learning. I have a curiosity of other lifestyles, cultures and world issues and enjoy the diversity of cultures with a attitude that gives me the luxury of giving great service to the people I come across and to the company I represent. I am a quick learner. With a gret success rate developing a great rapport with others. My open communication style would make me a great asset to your team.

EMPLOYMENT HISTORY

AT&T

Customer Service & Sales

Aug 2018- Now

Sales products. Billing, handling customers and continue with a resolution with a cando attitude. Taking payments, retention to provide cx with resolution .

Universal Agent

Transcom

January, 2015 January, 2018

Responsible for receiving inbound calls

Handling customers and applying people skills over the telephone for customer satisfaction promoting company s image.

Problem solving was one of my big responsibilities and creating a good image for the company to callers was a primary factor resulting to customer loyalty.

Involving inbound query handling but also selling a company and its products

Head Cashier

Nabil Munchies

July, 2011 February, 2015

Gained a reputation for being able to do multiple shop floor task, including stock rotation, deliveries, restoration of unwanted items all working with strict deadlines for productivity. Provided accurate information to customers. Serve as a mentor for the team members. Dealing with customers inquires and complaints. Cash handling and cash reconciliation.

Cash deposits using safety and precautionary measurements with efficient delivery and handling with information and documents accurately and in time efficient manner.

Cashier

Suburban Fast Food Mart

January, 1995 July, 2011

Good with numbers and maintaining records of the transactions that happen throughout the day . A good listener and speaker

Can have a polite conversation with all customers that come up to the cash counter. Able to handle large cash transaction without any glitches did the same in the previous company worked well with other employees of the company and can help colleagues in need. Willing to take up more responsibilities other than the cashier job and with the willingness to learn many new things about the profession and the company loyalty. I work longside the Manager and could be trusted with important and confidential tasks. Can balance and submit the cash record details as and when required by the Manager.

Basic Math

Interpersonal Communication/Written and Verbal Communication

Time Management

Product Knowledge

Telephone Etiquette

Customer Service

Dispute resolution

Dependability

Efficiency

Flexibility

Friendliness

Basic (PC) Computer Knowledge

Attention to Detail

Cashier/ Team Lead

EDUCATION

Fayetteville Technical Community College

Not Completed,

July, 2018 December, 2018

Degree date: 2018

I am currently completing my curriculum

College Keyboarding

Certificate,

July, 2018 July, 2018

Degree date: 2018

Contact this candidate