Customer Service Data Entry

Rebekah Thomas

**** ****** ***** ** ? Hermitage, TN 37076 ? 304-***-**** ? ****************@*****.***

Profile

Energetic, dynamic business professional with over 20 years of experience in healthcare and customer care. Dedicated to providing quality customer service and care to both the public and fellow staff members. Highly skilled in team building, forward thinking, and excelling in high-pressure environments.

Skills Summary

Team Lead

Group Organization and Time Management

Web Forum Design and Management

15+ years of healthcare experience

Exceptional ability to thrive in stressful environments

General office skills & computer proficiency

Customer service excellence

Scheduling & patient care

Marketing & sales experience

Accounting & bookkeeping

Front-office operations

Excellent phone etiquette

Professional Experience

Massage Therapist (2005 - Present)

Business Owner

Provide massage therapy services for relaxation and medical needs

Maintain accurate client chart documentation and records

Educate clientele on lifting techniques, body mechanics, and stretching

Manage client scheduling, accounts, and bookkeeping

Emergency Department Technician / Unit Secretary (2008 - 2011)

Jefferson Memorial Hospital Supervisor: Denise Carter 304-***-****)

Acted as the primary liaison for unit staff across various departments

Ordered lab tests, x-rays, ultrasounds, and EKGs; ensured proper chart filing

Maintained HIPAA compliance for patient confidentiality

Completed Service Excellence Training, including HCAHPS

Assisted physicians in patient treatment and examination

Managed patient transport and documentation in line with JCAHO standards

Handled multi-line phone operations and patient transportation arrangements

Pharmacy Technician Trainee (2006 - 2008)

Jefferson Memorial Hospital Supervisor: Gary Matthews 304-***-****)

Organized hospital education and drug awareness activities

Managed medication stock levels within the pharmacy and hospital

Ordered and replenished medications and pharmacy supplies

Ensured cleanliness of the pharmacy department

Packaged and delivered medications throughout the hospital

Conducted daily and monthly medication inventory control checks

Rehabilitation Aide / Secretary (2004 - 2005)

Jefferson Memorial Hospital Supervisor: Josh Miller 304-***-****)

Maintained patient charts and verified medical insurance

Managed front-office responsibilities and department cleanliness

Scheduled patient appointments and handled co-pay collections

Education

Blue Ridge Community & Technical College Martinsburg, WV

Associate Degree in Physical Therapy Assistant

Dean s List (Spring 2011)

Shenandoah Valley School of Therapeutic Massage Edinburg, WV (2004 - 2006)

Certificate in Massage Therapy

Comprehensive coursework in Human Anatomy & Physiology

Practical training in Swedish, Deep Tissue, and Myofascial Release modalities

Certifications

BLS/CPR Certification (American Heart Association)

Testimonials

Rebekah Thomas is one of the most compassionate Emergency Department Technicians I have ever had the honor of working with. The care and professionalism that she demonstrated in our department to patients, families, and colleagues was nothing short of phenomenal. During our busiest days, I could always rely on Beka to help when I needed assistance dispositioning patients, faxing documents, or (my favorite thing that she does very well) - coordinating with referral partners to transition patients expeditiously.

- Susan Leys, Clinical Navigator, Jefferson Memorial Hospital

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