Logistics/Facilities Management/Customer Service/Project Management

DEBORAH DEBOLT

Colorado Springs, Colorado *****

719-***-**** • ***.*******@*****.***

SUMMARY

Experience in project management, process improvement, budget administration, facilities management, organization, and customer service. Skilled in office infrastructure installation, commercial moves, and facility operations. Consistent history of delivering projects on time and under budget through innovative team-based solutions. Strong leadership, team building, technical and communication skills. Experienced in coordinating facilities operations for optimal functionality and safety. Excellent problem solving and communications skills to drive maintenance and operations efficiency.

EXPERIENCE

NORTHROP GRUMMAN., Colorado Springs, Colorado

Sr. Facility Coordinator, 2021 – present

Managed multiple facility projects ensuring timely completion within budget. Managed daily facility operations, including infrastructure, janitorial, food services, event management, and general maintenance. Prepared project scopes of work and purchase orders. Coordinated with architects and contractors for facility projects and upgrades, enhancing operational efficiency. Worked with the property management company through weekly landlord meetings to ensure lease management tasks are compliant. Executed fire life safety testing and inspections.

Excellent communication, organization, and presentation skills with internal and external stakeholders, contractors, and vendors.

Managed facility vendors including HVAC, electrical, flooring, general construction, IT cabling, plumbing, janitorial, and roofing.

Developed and implemented scopes of work for equipment maintenance and sustainment plans.

Improved facility efficiency by implementing preventive maintenance schedules and coordinating timely repairs.

Managed capital infrastructure projects and OPEX procurement to help financial tracking in accordance with Northrop Grumman process and fiscal requirements.

Collaborated with cross-functional teams to execute corporate initiatives and facility related projects.

Monitored and tracked purchase orders, interdivisional work orders (IWOs), operating budgets, capital projects, and facilities expenditures.

Interfaced with Employee Engagement and functional organizations to drive a collaborative team environment across all levels with event management including customer meetings and employee family events.

Implemented customer event requirements and reset the event area for upcoming meetings and events.

Created facility newsletter for facility wide communications from all departments for positive employee experience.

Maintained condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

JONES LANG LASALLE IP, INC., Colorado Springs, Colorado

Move Manager/Ergonomic Consultant for Relocation Project Management Team, 2016-2021

Led all aspects of move services-relocations, consolidation, and restacking of USAA Colorado Springs campus moves. Managed specifications, scheduling, and installation of modern furniture, furniture reconfigurations, relocated employees, and managed disposition of old assets. Reviewed and verified quotes from furniture dealers and issued purchase orders. Provided support, implementation, and response to COVID building restrictions.

Communicated daily with clients to ensure excellent customer service and ensure minimal disruptions of business operations.

Performed daily Move/Add/Change (MAC) for USAA’s Colorado Springs campus.

Performed ergonomic evaluations and provided solutions to improving work environments.

Collaborated closely with clients and assisted with inventorying and securing personal belongings during COVID restrictions and access.

SKYLINE PRODUCTS, INC., Colorado Springs, Colorado

Logistics Manager, 2014-2016

Managed overall coordination between sales managers, production and engineering, welding, shipping, and customer service departments. Communicated directly with internal and external customers to ensure satisfaction with all requirements promptly. Gathered technical specifications, prepared sales job information, and generated detailed customer submittals with project-specific component cut-sheets and drawings. Maintained and updated department ISO processes, procedures, and forms.

Conducted company-wide audits.

Requested shipping quotes, awarded shipments to winning brokers, and arranged shipping.

Generated monthly billing invoices to meet company revenue needs and customer contract requirements.

Maintained metrics and analyzed data to assess performance and implement improvements.

Managed internal routing and approvals of pre-bid and post-order documentation.

Assisted in data collection, compilation, research, records maintenance, custom reports, sales reports, customer profiles, and program reports.

MEISNER ELECTRIC, INC., Colorado Springs, Colorado

Project Coordinator, 2013-2014

Managed overall coordination of electrical submittals, shop drawings, and as-built drawings for multiple awarded contracts to prime general contractors. Maintained and developed positive relationships with subcontractors and vendors. Performed solicitation of product data submittals from suppliers, receipt, review, transmittal, and approval. Maintained complete project files from pre-construction through award and loss.

Developed quality control processes and checklists.

Performed all preconstruction Invitation-To-Bid (ITB) downloads, addendums, drawings, specifications, and bidding manuals.

Generated, tracked, and transmitted change orders to Accounting, and detailed tracking of profits and losses to total contract amount.

Developed and submitted complete electrical O&Ms at project completion, ensuring quality assurance and customer satisfaction for all general contractors and project owners.

NORTHROP GRUMMAN/TASC, INC., Colorado Springs, Colorado

Western Region Facility Manager, 2001-2012

Oversaw ten geographically dispersed buildings of office space. Completed construction projects, varying in scope from furniture installation to entire division and facility relocation. Maintained spreadsheets for purchasing activities and expenditures. Identified and resolved procurement discrepancies, increased customer support capability, and reduced turnaround time for requisitions. Conducted space planning exercises for expansion requests, employee relocation, and new office startups, ensuring efficient placement and use of resources and personnel. Identified lease requirements and furniture/hardware needs. Established effective flow for daily operations. Responded to employee environmental health and safety issues.

Proposed cost saving initiatives for regional locations to eliminate redundant costs and activities and increase level of service.

Compiled divisional documents to include vendor pricing, approved equipment lists, metrics, budgets, upcoming moves/closures, and quarterly reports.

Conducted regional training on software, improving collaboration between internal departments and fueling more effective processes.

Performed inventory control by creating/updating facility-specific spreadsheets to track equipment and capital assets.

Established service level agreements with vendors performing plumbing, electrical, HVAC, and janitorial services.

Collected real-estate data and tracked facility and overhead budgets.

Submitted monthly metric reports and determined optimum staffing levels and cost savings.

EDUCATION

COLORADO STATE UNIVERSITY, Fort Collins, Colorado

B.S., Management, 1997

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