Service Representative Customer
Resume:
Stephanie R Clark
Ph 713-***-**** ǀ **** West Rd.#1225 Houston, TX ****************@*****.***
I am a professional, self-motivated applicant seeking to obtain a career within an organization that is committed to excellence. I am committed to providing superior service through values and principles.
Professional Experience
Media Riders Inc 2800 E Broadway Pearland, Texas 77581
Customer Service Representative Remote 10/2020-Present
●Interacts with customers and providers provides information in response to general inquiries, concerns and request about products and services
●Corresponding with customers and providers via all DentaQuest customers and providers contact channels
●Educate customers and dental professionals one eligibility, benefits, claims, payment and authorization
●Researches assistance requested and consistently provides accurate information to resolve internal and external members and providers inquiries via verbal and written communication through all channels including phone, email, web portal and chat interactions
●Provide direction on the usage and benefits of self- service tools
Home Team Pest Defense ǀ 12710 Century Drive Stafford, Texas 77477
Customer Service Representative 06/2018-10/2020
●Monitor and adjust errors and handling of customer concerns
●Dispatch technicians to schedule appointments
●Provide information to prospective customers—initiating new service
Conduent Inc ǀ 7324 Southwest Freeway Houston, Texas 77074
Account Services Representative 03/2017-06/2018
●Answered high call volume calls for Cox Communications
●Processed and reconciled payments and refunds
●Resolved customer complaints and billing issues
Mourik Inc ǀ 2230 Pansy Street Pasadena, TX 77503
Timekeeper 10/2014-04/2017
●Kept track of employees time for payroll
●Compiled spreadsheets for employees’ work schedules and PTO balances
●Filed all New Hire payroll forms
Houston Astros ǀ 501 Crawford Street Houston, Texas 77002
Retail Supervisor 07/2012-10/2014
●Managed store workflow, making adjustments as needed
●Assisted with opening and closing of the store
●Processed and reconciled payments and refunds
●Resolved customer complaints and issues
●Trained new employees
●Coach and redirect established employees
Aramark Sports and Entertainment LLC ǀ 8355 Kirby Drive Houston, Texas 77054
Retail Supervisor 09/2011-09/2012
●Managed store workflow, making adjustments as needed
●Assisted with opening and closing of the store
●Processed and reconciled payments and refunds
●Resolved customer complaints and issues
●Trained new employees
●Coach and redirect established employees
West Corporation ǀ 1515 Emerald Plaza College Station, Texas 77845
Customer Service Representative 04/2008-09/2011
●Established new customer account s for internet services
●Disconnected/Reactivated internet accounts
●Account management of internet accounts
●Prepared incoming and outgoing mail for distribution
Key Skills and Expertise
●10+ years in front office duties
●Proficient in Microsoft Office
●Thorough knowledge of computerized insurance billing and verification
●3+ years supervisory role
●Typing, 45 wpm
●Cash Handling
●Record Keeping
●10 key by touch
●Critical thinking/issue resolution skills
●Strong organizational skills
●Advanced interpersonal skills
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