Patient Care C-Suite

Erum Hussain

Healthcare Leadership Operations Excellence C-Level Support

Westchester, NY ****.*****@*****.*** 631-***-**** Professional Summary

Experienced administrative professional with 10 years of success supporting C-suite executives, optimizing operational workflows, and managing sensitive information with discretion. Adept in calendar management, travel coordination, vendor liaison, budget tracking, and meeting logistics. Known for ensuring executive readiness, cross-functional communication, and organizational efficiency in fast-paced environments.

Professional Experience

MaxWell Medical – New York City Metropolitan Area

Director of Patient Care Services & Experience May 2015 – Present

• Provided direct executive support to senior leadership, including calendar management, travel arrangements, and confidential correspondence.

• Oversaw office operations including vendor management, supply tracking, and facilities coordination—ensuring a safe, efficient work environment.

• Prepared executive-level presentations and reports using PowerPoint and Excel; facilitated internal and client-facing meetings.

• Liaised between executives, physicians, and stakeholders to facilitate efficient communication and operational flow.

• Managed department budgets and tracked high-volume expense reports with accuracy and compliance.

• Coordinated cross-functional projects, organized meetings, and facilitated special events.

• Implemented process improvements that enhanced efficiency and optimized resource allocation. Assistant Director Patient Advocacy & Administration June 2012 – April 2015

• Managed C-suite calendars scheduled high-priority meetings and coordinated team communications.

• Oversaw expense reports, purchase requisitions, and vendor coordination to ensure timely processing and approvals.

• Acted as liaison to vendors, service providers, and building management for operational needs.

• Drafted policies and procedural updates to support regulatory compliance and internal standards. Patient Care Manager Front Office Administration May 2007 – May 2012

• Led front-office administrative operations, processing high volumes of documentation and patient requests.

• Coordinated logistics for patient appointments, resolved inquiries, and ensured quality service delivery.

• Supported directors by implementing workflow improvements and training office staff. Education & Community Leadership

Bachelor’s Degree in English Language and Literature, St. John’s University Global Engagement Experience

Discover the World - Africa Program: Community healthcare outreach initiative in Cameroon, focusing on improving patient education and access. Esperanza International—Tijuana, Mexico: Volunteer/Recruiter (2007-Present); coordinate fundraisers, recruit volunteers, and lead construction projects in underserved communities. Key Skills • Calendar & Travel Management (Domestic & International) • Confidential Information Handling • Expense Reporting & Budget Oversight • Office Operations & Vendor Coordination • Executive-Level Communication & Gatekeeping • Report Preparation & Presentation Development • Microsoft Office Suite (Excel, Outlook, Word, Powerpoint) • Project Coordination & Cross- Departmental Support

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