Customer Service Agent

MARITA KYEREMATENG,

******.*************@*****.*** 027******* https://www.linkedin.com/in/marita-

kyeremateng-4544a3203

PERSONAL PROFILE

A highly motivated and energetic young professional with strong communication skills and the ability to work independently or in teams to achieve set objectives. Quick to learn, adaptable, and dedicated to excellence in any role undertaken. Seeking a dynamic position in a reputable organization that fosters growth and innovation. Passionate about leveraging relationship-building, problem-solving, and strategic communication skills to drive success SKILLS

• Excellent communication and active listening

• Problem-solving and conflict resolution

• Proficient in using CRM tools.

• Customer-focused with strong interpersonal skills

• Proficient in Microsoft Office and digital tools

• Multilingual: English, and Twi

• Organized and detail- oriented

WORK EXPERIENCE

Digital Customer Service Agent Trainees

Generation Ghana. March- May 2025

• Mastered digital customer service principles, achieving 97% average customer satisfaction rate during simulations and role-plays.

• Handled up to 30 concurrent customer chats and calls daily, ensuring 100% response accuracy and timely resolution.

• Consistently received top 10% peer and coach feedback ratings for empathy, professionalism, and problem-solving abilities.

Teaching Assistant

SDA Living Spring SDA School. Jan 2023 - Oct 2024

• Improved JHS student's English performance by 15% average score increase through tailored tutoring and coaching.

• Enhanced classroom efficiency by reducing document processing time by 25% through streamlined office management.

Consulting Assistant and Associate

Ishmael Yamson and Associates. Jan 2022 - Aug 2022

• Contributed to 3 major consultancy projects, supporting business development that led to a 20% increase in client acquisition.

• Assisted in organizing 5 high-impact training programs, boosting participant satisfaction rates to above 90%.

Administrative and Field Officer

National Disaster Management Organization. Sep 2020 - Aug 2021

• Enforced COVID-19 protocols in over 50 public events, contributing to zero incident rates during supervised activities.

• Led fire safety awareness campaigns, reaching over 2,000 community members, with 85% demonstrating improved knowledge based on surveys. Administrative Assistant

Tema Port and Harbor Authority. Jun 2019 - Aug 2019

• Managed vehicle booking system, achieving 99% on-time booking accuracy for port operations.

• Streamlined client record management, reducing data retrieval time by 30%. Record Officer

Taifa Polyclinic. Jun 2018 - Aug 2018

Managed over 1,500 patient records, ensuring zero loss of files and 100% NHIS claims accuracy.

EDUCATION AND CERTIFICATION

Generation Digital Customer Service training programs. March to May 2025 University of Ghana, Legon. September 2016 - July 2020 Bachelor of Arts in Geography with Economics - Second Class Lower INTERESTS & ACTIVITIES

• Listening to music

• Surfing the internet

LANGUAGES

• Proficient in Twi and English

• OTHER SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) References

Available on request.

Contact this candidate