Project Manager Management

MARIA T. HAMMAD

Philadelphia PA ***** Email: *****@******.** Cell: 503-***-****

Summary:

Experienced Project Manager in the Telecom Communications industry, specializing in Advanced Voice, Ethernet, and SMB telecom projects. Proven ability to manage multiple provisioning and installation projects from order submission to completion, coordinating with internal and external stakeholders across technical and non-technical teams. Skilled in leading cross-functional teams, standardizing processes, and driving service delivery in dynamic environments. Strong background in aligning project execution with corporate objectives and fostering collaboration across departments, including Sales, Operations, Legal, Marketing, and Product Development.

Key Skills

Manage day-to-day Construction and Integration tasks related to a particular project(s)

Coordinate accurate, up-to-date reporting of project status, scheduling, and planning

Must maintain and enforce the company's safety program, ensure daily job site safety plans are reviewed and followed, and stop work when unsafe work practices or conditions exist

Work with other internal managers to supervise the administrative and integration staff progress relative to assigned projects

Ensure accurate project status is maintained and consistently communicated.

Oversee project financials, including managing billing and receivable process

Interfaces with the client's program office for all program-related matters, including, but not limited to, scheduling, subcontractors, site conditions, invoicing, and Integration/Construction closeout

Consult with senior managers on hiring and performance management issues and reviews

Provides activity reporting and forecasting of revenues, margins, workforce, and all required resources to more senior management

Identifies new business opportunities and partnering with the business development group to sell expanded services within the market.

Ensure the project team is using company and client reports, accounting systems, and other administrative work accurately and on schedule

Ensure coordination among all functions in the system.

Handles other duties as assigned by the manager

Experience with many telco vendors (Lumen, Zayo, AT&T, Windstream, Verizon, and Granite).

EXPERIENCE

COMCAST / NBC UNIVERSAL – Mount Laurel, NJ

Provider of entertainment, information, and media/communications products and services.

Customer Project Manager 3 (2015 – Present)

Establish and manage project plans for Carrier Ethernet MACD, defining scope, stakeholders, resources, and critical path timelines.

Facilitate resources and timetables to ensure project completion within defined objectives.

Oversee service delivery by equitably assigning tasks and monitoring progress.

Recommend technical solutions, policies, and procedures to enhance outcomes, address issues, and anticipate business requirements.

Forecast must meet financial objectives and monitor costs, budgets, and variances.

Serve as a Subject Matter Expert (SME) for multiple Wholesale Carrier Ethernet Division carriers.

Collaborate on new product testing to ensure market readiness and internal team prioritization.

Provide troubleshooting management and create standardized processes for operational efficiency.

Execute projects by identifying milestones, securing work commitments, mitigating risks, and ensuring adherence to budgets and timelines.

Coordinate cross-functional teams (Comcast, customers, and external resources) to ensure progress and escalate risks as needed.

Deliver regular project updates to stakeholders, including schedules, risks, cost estimates, and project status.

Interface directly with customers to provide milestone dates and timelines and manage scope or budget-related issues.

Accomplishments:

Recognized as SME for team standards, processes, and procedures.

Selected for a significant disconnect cleanup project.

Contributed to the White Glove Certification Group for process optimization.

ADP Dealer Services / CDK Global – Remote (January 2011 – 2015)

Telecom and administrative services provider for automotive dealerships.

Telephony Operational Provisioning Specialist

Managed multiple telecom provisioning and installation projects, including VOIP services, across initiation, planning, implementation, and closure phases.

Delivered standard product offerings and MACDs (Moves, Adds, Changes, Disconnects) efficiently.

Developed and maintained project plans, schedules, and risk assessments.

Created templates and processes for project schedules to ensure consistent and timely service delivery.

Provided frequent project updates and coordinated issue resolution.

Designed training materials and conducted training for Salesforce and internal programs.

Collaborated with teams to establish best practices and handled escalations with LECs, 911, and 411 services to ensure customer satisfaction.

ADDITIONAL SKILLS

Technical Skills: Proficient in Microsoft Word, Excel, Outlook, Windows, Salesforce.com, and CSG.

Languages: Fluent in Italian; conversational in French and Arabic.

EDUCATION

University of Wisconsin – Parkside – Kenosha, WI

Bachelor’s degree in political science and international Relations

Minor in Economics

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