Financial Services Quality Assurance

JAMES J. OATES

** ****** ***** **** *******, NEW YORK 10710

914-***-**** (H) 914-***-**** (C)

*******@*********.***

Objective: To secure a position with an established, yet progressive organization that will utilize my expertise and further expand my potential in the financial industry.

Profile: Creative problem-solver, gatekeeper and administrator, who can see the big picture while never losing sight of details that deliver results. Motivated, dedicated and driven team player with demonstrated talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex operational processes for improvement opportunities. Enthusiastic self-starter who has boost productivity, cut costs, foster efficiency, and ensures effectiveness.

Goal-driven achiever with strong organizational skills, detail orientation.

PROFESSIONAL EXPERIENCE

BROADRIDGE FINANCIAL SERVICES, JERSEY CITY, NJ MARCH 2015 – PRESENT

BUSINESS ANALYST-CONSULTANT

●Part of a triage team in reviewing testing for various brokerage products specifically Regulatory Controls, Security Settlement and P&S area other various brokerage applications and systems such as VIDC, Transfer, DASH, ESIL and OPS Consol for one of the largest wealth management firm currently onborading.

●Manage and coordinate defects/tasks from inception to resolution on system enhancements for client.

●Liaison with development, QA team and conversion SME’S along with client, identifying issues and monitor the progress for the Regulatory Controls, Security Settlement and P&S area

●Act as liaison between project partners including Business, Product Owners and Clients, Development, Quality Assurance, and Sr. Management to ensure understanding of requirements, project objectives, and solutions

●Managed and Triage potential defects with technology and business users (Broadridge & client) as well as communicate appropriate solutions.

●Performed Current State analysis for self-clearing broker dealers needs

●Conducted in depth one on one interviews of management and supporting staff’s day to day functions

●Document current state process and provided estimates and recommendation for future state conversion process

●Worked closely with Broadridge’s product and technology specialist in customizing system to meet clients’ needs

●Cash Management data and processes conversion for a full self-clearing broker dealers

●Worked closely with client reps and product specialist to set b1 (client profiles) for daily, weekly and monthly processes

●Work with client to define system solutions. Prepare workflows, perform gap analysis, define business requirements, create development specifications, create /execute test scripts, prepare training materials, conduct training sessions write conversion data mapping documents, and Conversion Methodology detailing balancing and checkout procedures for each conversion file.

●Wrote Methodology and data mapping

●Wrote high level requirements (HLR) and System Service Request (SSR & Metis)

●Trained clients (classroom and individual)

●Interact with Development, Project Management and Product Teams on client onboarding, product development and strategy sessions.

●Problem solved issues as they have arise

HB CAPITAL LLC

PROJECT MANAGER-CONSULTANT SEPTEMBER 2014 – PRESENT

●Participated and Managed in the writing and execution of the Self-Assessment project initiative that consists of Firm Trading, General Ledger, Risk Management, Margin, Cage, and Reorganization, New Accounts and Purchase and Sales system

●Reviewed and updated the firm’s Written Supervisory Procedures and Operations manual as part of the firm’s successful application for customer self-clearing.

●Audited and tested the firm’s front and back office office systems to ensure compliance of regulatory rules and regulations such as Position and Control, Reg SHO and trade surveillance.

●Monthly review of the firms Focus reports, Balance Sheets and Trading P/L

ROYAL BANK OF CANADA (RBC)/LINIUM RESOURCES

BUSINESS ANALYST FEBRUARY 2014 – SEPTEMBER 2014

INTERNATIONAL OPERATIONS - CONSULTANT

●Assisted in the daily operations of firm’s International Settlement department (retail, Institutional)

●Assisted in the transition of moving the International department from New York to RBC in Toronto

●Trained new staff from RBC Toronto on the Broadridge BPS and Cage systems (class room and individual)

●Problem solved issues as they arises

●Balanced Firms daily international settlements

BROADRIDGE FINANCIAL SERVICES, JERSEY CITY, NJ JULY 2012 – SEPTEMBER 2013

BUSINESS ANALYST-CONSULTANT

●Performed Current State analysis for Clients of Cash Management, Margin and ACAT needs for self-clearing broker dealers needs

●Conducted in depth one on one interviews of management and supporting staff’s day to day functions

●Document current state process and provided estimates and recommendation for future state conversion process

●Worked closely with Broadridge’s product and technology specialist in customizing system to meet clients’ needs

●Cash Management data and processes conversion for a full self-clearing broker dealers

●Worked closely with client reps and product specialist to set b1 (client profiles) for daily, weekly and monthly processes

●Wrote Methodology and data mapping

●Wrote high level requirements (HLR) and System Service Request (SSR)

●Successfully converted and balanced conversion files onto the BPS system.

●Trained clients (class room and individual)

●Problem solved issues as they have arises

Hold Brothers On-Line Investment Services, LLC, Jersey City, NJ October 2006 – July 2012

Self-Clearing Broker Dealer

Chief Operations Officer – Hold Brothers Execution Services – NYSE Broker Dealer

Head of Global Operations and AML Compliance Officer - FINRA Broker Dealer

●Manage all aspects of the back and middle office for a high volume, self-clearing, FINRA broker dealer and NYSE affiliate.

●Directed the following: trade reporting(listed and OTC) and surveillance, Margin, P&S, Settlements (Equities and Govt Instruments), Stock Record, Dividends & Interest, Reorg (proxy, corporate actions) Mutual Funds, Money Management, ACATS, Tax Reporting and New Accounts, Reviewed Blue Sheet Reporting before submission reviewed current operation efficiency, preparing management reports as well as establishing a new self-clearing B/D.

●AML Compliance Officer

●Direct line oversight of all operations functions including the review and testing Possession and Control (SEG-processing), Stock Record and Financial balancing.

●Compile and file firm’s Short Interest, FINRA TAF, and Blue Sheet reports. and 15C3-3 reserve calculation

●Assisted and reviewed Firms Monthly Focus Reports

●Responsible for hiring staff

●Drafted OATS procedures and act as OATS administrator.

●Drafted the firm’s successful application to the NYSE as well as associated procedures and business plan.

●Negotiated and managed the conversion of the firm’s settlement bank for savings of over $200,000 a year.

●Set up and managed relationship with Harris Bank for government clearance and settlement.

●Negotiated a service bureau contract and managed the conversion to the new service bureau that allowed for a 20% reduction in the back office overhead expenses.

●Prepare and manage SRO audits.

●Drafted the firm’s Written Supervisory Procedures and Operations manual as part of the firm’s successful application for customer self-clearing.

●Created operations manual for all aspects of the firm’s self-clearing operations.

●Verify firm trade activity, positions, P&L, valuation, and trade analysis.

●Responsible for oversight in risk management on the daily activities of proprietary traders.

●Spearhead the re-engineering of the Company’s operations team and procedures in the expansion of the Company’s business.

●Set up the firm’s first Prime Brokerage relationship, providing direct support to institutional clients.

●Responsible for staff management and budgeting, vendor management, special projects, training and development

REFCO LLC April 2006 to October 2006

BUSINESS ANALYST Forensic Consultant

Financial Industry Technical Services, Inc. October 2004 to March 2006

BUSINESS ANALYST

●Participated in the initiation of a Self-Clearing Retail Equity Broker Dealer

●Acted as Director of Operations for a full services broker dealer

●Direct line oversight of all operations functions including the review and testing Possession and Control (SEG processing SEC rule 15c3-3), Stock Record and Financial balancing and Bluesheet reporting

●Directed the following: trade reporting and surveillance, Margin, P&S, Option Clearing, Cashiering, Stock Record, Dividends & Interest, Reorg (proxy, corporate actions) Mutual Funds, Money Management, ACATS and New Accounts, reviewed current operation efficiency, preparing management reports.

●Created the foundation for the Cashiering, Margin and Purchase and Sales areas as well as authorizing and documenting the operation procedure manual

●Created Work Flows along with Trade and Operational Process Flows of Self-Clearing Broker Dealer

●Interfaced with service bureau (Broadridge/SIS)

●Participated in the writing and execution of the Self-Assessment project initiative with BROADRIDGE/BSG that consists of Margin, Cage, and Reorganization, New Accounts and Purchase and Sales systems involving four well-known Broadridge/BSG clients.

●Attended and participated in weekly status meeting with Broadridge/BSG

●Reconciliation of various Retirement Plans for a major banking institution.

REFCO Capital MarketsLLC December 2002 to October 2004

Manager – Operations.

●Directed the daily operations of: Margin (retail, Institutional and Prime Broker), Client Service, Reorg (Proxy, Bond Redemption, Voluntary and Mandatory Tenders and Exchanges for domestic as well as international securities), Dividends/Interest (Cash, Stock and Pool pay downs), Bank Reconciliation, Wire Transfer, Firm Balancing, Stock Record, ACATS and Security Control.

●On-Boarded new correspondents onto Refco’s systems (Phase 3 and Shadow)

●Monitored Fixed Income Accounts to ensure REPO – Reverse REPO products are properly margin.

●Established and Directed AML and KYC policy and procedures

●Intermediary between Phase3 and Refco, established new products and amended system production issues.

●Trained personnel with new internal procedures and the associated Phase3 on-line applications.

●Increased the efficiency of the customer service area and reduced client complaints, prepared management reports.

●Updated the Operation Procedures Manual as needed.

●Implemented disaster recovery systems.

●Security Administrator for back office systems and Chase wire transfer systems.

●Created an internal group to assists in the fail control, cod/cor reconciliation.

A.B. Watley Inc/ Integrated Clearing Solutions February 2000 to February 2002

Vice President –Operation Manager

●Reported directly to the Chief Operating Officer.

●Created an Risk Management group

●Created an Correspondent Services group responsible for on-boarding introducing brokers/dealers onto the SIS/ADP platform

●Directed the following: trade reporting and surveillance, Margin, P&S, Cashiering, Stock Record, Dividends & Interest, Reorg (proxy, corporate actions) Mutual Funds, Money Management, ACATS and New Accounts, reviewed current operation efficiency, preparing management reports as well as establishing a new self-clearing B/D, Integrated Clearing Solutions.

●Direct line oversight of all operations functions including the review and testing Possession and Control, Stock Record and Financial balancing

●Assisted in the calculation and filing of various financial reporting of a full services broker dealer in including FOCUS and Reserve Computation.

●Obtained required approvals and memberships for self-clearing broker dealer. Directly worked with regulatory agencies. Authored and Update the Operation and Internal Audit Procedures Manual as needed and assisted in the creation of Pro-Forma Statement (Revenue & Expense Reporting) for the new broker dealer.

●Managed the operations of a full clearing broker – dealer. To assists in the formation of the control area, which consisted of proxy notices, Risk, corporate actions, fail control, cod/cor reconciliation, firm balancing, stock record breaks and security box counts.

●Started an executive credit committee that reduced exposure in the Margin, Cashiering areas.

Interactive Brokers LLC July 1999 to February 2000

Operations Manager-On-Line Brokerage unit

●Participated in the initiation of a Retail Equity Broker Dealer.

●Directed the daily operations of Income Processing, Corporate Actions, Firm Balancing, Possession and Control, Cashiering, Stock Record, Margin, ACATS, New Accounts, Security Control, Mutual Fund, Client Services and Year End Reporting.

●Interfaced with service bureau (Broadridge/SIS) and other vendors.

●Created the foundation for the Cashiering, Margin and Risk Management areas as well as documenting the Operation, Compliance and Audit Procedures.

Republic New York Securities Corporation November 1992 to May 1999

Vice President, Margin/New Accounts/Client Service

●Maintained cash, margin, options for (retail, Institutional and Prime Broker) and COD/COR accounts, which includes the processing of daily payouts, NYSE extensions, ACAT transfers and reconciliation of exceptions reports.

●Monitored firm and correspondent trading accounts to control risk and exposure.

●Liaison between custodian bank and customer’s IRA accounts, adhering with IRS regulations. Systematized new account procedures and secured customer account documentation. Intermediary between Broadridge and Republic, established new products and amended system production issues.

●Correspondent Services and Clearing responsible for on-boarding introducing broker/dealers onto the BPS platform

●Trained personnel and correspondents with internal procedures and the associated Broadridge on-line applications.

Automatic Data Processing March 1987 to November 1992

Conversion Representative

●Prepared comparative analyses for new clients to ensure specifications were in accordance with the client’s operational requirements.

●Demonstrated on-line training of ADP’s margin applications, check writing system, firm trading, cash account management system, stock record, reorganization, bookkeeping, new accounts, data collection, IRA, compliance systems and General Ledger.

●Developed and documented training manuals as a source reference for clients.

●Assisted programmers in mapping record layouts.

●Initiated application service requests for clients to enhance or modify existing ADP products.

●Provided post conversions support to assure client’s comfort level with new system.

●Conducted ADP system audits.

Skills

Proficient in various rules and regulations including SEC ACT 1933, SEC ACT 1934, and SEC ACT 1940. USA PATROIT ACT OF 2001.

Broadridge BPS, SIS and Phase3 back office systems.

DTC,NSCC and Omgeo

Shadow System

Excellent Communication skills, (written and verbal)

Microsoft Excel, Word, Visio and PowerPoint

Registrations

Financial Industry Regulatory Authority, Inc.

FINRA/NYSE Series 7 - General Securities Representative

FINRA/NYSE Series 55 – Equity Trader

NYSE/Series 14 - NYSE Compliance Official Examination

FINRA/NYSE Series 63 - Uniform Securities Agent State Law

FINRA/NYSE Series 24 - General Securities Principal

FINRA/NYSE Series 27 - Financial and Operations Principal

FINRA/NYSE Series 4 - Registered Options Principal

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