Problem Solving Continuous Improvement

DONNA O'MEARA

***********@*****.*** 815-***-**** Joliet, IL 60435

Summary

I am a mother of 3 that I have to support so I am very dependable and responsible. I am always up for working extra shifts and overtime. I prefer a day shift during the week but am willing to work other if need be.

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.

Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Rf scanner

Inventory work

Electric forklift

Propane forklift

Clamp truck

Electric pallet jack

Load and unload trucks

Stage the products

Pick and wrap inventory

Warehouse Management

Shipping operations

Cost Reduction

Safety Management

Route Optimization

Mail Sorting

Route Navigation

Weather Tolerance

Vehicle Maintenance

Postal regulations

Postage Calculation

Safety awareness

Mail distribution

Hand-Eye Coordination

Load Management

Package scanning

Professionalism

Teamwork and Collaboration

Insured mail procedures

Problem-solving abilities

Decision-Making

Written Communication

Self Motivation

Professional Demeanor

Excellent Communication

Service Sales

Organizational Skills

GPS use

High-priority mail

Reliability

Multitasking

Adaptability

Route Planning

Effective Communication

Problem-Solving

Time management abilities

Team building

Task Prioritization

Continuous Improvement

Vehicle inspections

Mileage documentation

Relationship Building

Time Management

Attention to Detail

Active Listening

Interpersonal Skills

Experience

Post Office Plainfield, Illinois

Relief Carrier

10/2023 - 05/2024

Responded quickly to emergency situations while on the road.

Followed company regulations for safe driving practices on highways and local roads.

Provided timely delivery of goods according to customer needs.

Exited mail delivery vehicle to deliver packages and mail requiring signatures.

Sorted mail and bundled to organize in sequence of destination.

Transported bundled mail using rolling cart and loaded into vehicle to prepare for delivery.

Scanned items using portable electronic scanner to provide tracking and delivery information.

Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.

Handled undeliverable mail in accordance with established procedures.

Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Routed all classes of mail in sequence of delivery along established route.

Cleaned and checked over vehicle after completion of daily deliveries.

Delivered various types of mail on routes according to strict timelines.

Delivered mail to residents and business within assigned area.

Sold stamps and money orders to mail customers along daily route.

Scanned labels on letters or parcels to confirm receipt.

Observed road rules, weather, and road conditions and other factors to maintain safe driving record.

Assisted customers by lifting heavy packages and placing parcels by front door or garage.

Used road maps or GPS to verify routes and designated addresses.

Provided change-of-address cards and other postal forms upon customer request.

Obtained receipts for registered and certain insured mail.

Sorted mail for delivery, arranging mail in delivery sequence.

Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Recorded address changes to redirect mail for residences or businesses.

Caseys General Stores Inc New Lenox, Illinois

Kitchen Supervisor

10/2021 - 09/2022

Assisted with menu planning, budgeting and cost control processes in the kitchen.

Established standards for portion sizes and plating presentation.

Analyzed financial data related to kitchen operations including labor costs, revenue.

Performed regular inspections of storage areas, coolers, freezers, ovens.

Resolved customer complaints regarding food quality or service issues.

Collaborated with other supervisors on various projects related to restaurant operations.

Coordinated with other departments to ensure timely delivery of meals to guests.

Enforced strict adherence to health codes and safety protocols in the workplace.

Trained new employees on proper cooking techniques, recipes and food preparation methods.

Ensured all kitchen staff adhered to food safety and sanitation regulations.

Conducted regular performance evaluations of kitchen personnel.

Monitored inventory levels of ingredients, supplies and equipment.

Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.

Implemented strategies for improving efficiency in the kitchen while minimizing waste.

Created daily, weekly and monthly work schedules for kitchen staff.

Maintained a clean working environment by delegating tasks appropriately among staff members.

Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

Oversaw food preparation, production and presentation according to quality standards.

Managed kitchen staff team and assigned tasks for various stages of food production.

Investigated and resolved complaints regarding food quality, service or accommodations.

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

Speedway Gas Station Joliet, IL

Customer Service Representative

04/2021 - 09/2021

Provided exceptional customer service to ensure customer satisfaction.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Implemented innovative methods for streamlining the customer service process.

Ryder Minooka, Il

Shipping lead Forklift Drive, clamp driver, picker, packer, loader inventory counter and unloader

04/2015 - 06/2021

I unloaded and loaded trucks

I would pick products and wrap them for the deliveries

I also use to replenish the pick face for the pickers

I would bring the picked pallets to the door that they were to be loaded on

I was also in inventory

I had to make sure the counts were correct and if it was not correct I had to fix them in the system

I was moved to shipping lead in 2017 for the romeoville warehouse

I had a crew of about 25 guys i was supervising making sure orders were correct and shipped out on time

New orders were completed and ready to be loaded for day shift

Left in 2018 to go work at midwest warehouse

Conducted monthly audits of product quality control processes to ensure accuracy in packing and shipping items.

Provided guidance and technical assistance to other departments within the organization regarding logistics issues.

Coordinated with vendors to arrange transportation services for outbound shipments.

Developed and implemented process improvements to increase shipping efficiency.

Maintained accurate tracking records for all shipments, including order numbers, weights, costs.

Identified and resolved discrepancies between inventory records and actual shipments.

Assisted with loading and unloading freight onto trailers using manual handling techniques or powered equipment.

Collaborated with warehouse staff to ensure timely delivery of goods.

Trained new employees on warehouse operations, including receiving, storing, packing and shipping items.

Organized the storage of materials in accordance with company policies and procedures.

Supervised a team of 5-10 shipping clerks in daily operations.

Investigated customer complaints related to shipments and took corrective action where necessary.

Oversaw the receipt of incoming materials from suppliers and verified accuracy against purchase orders.

Ensured compliance with safety regulations when loading, unloading freight from trucks, trailers.

Monitored the status of outgoing packages and notified customers of delays or issues.

Performed periodic cycle counts to maintain an accurate count of inventory on hand.

Managed inventory levels by monitoring stock levels and ordering new supplies when needed.

Maintained current knowledge of practices and regulations for freight movements and package shipments.

Cultivated positive relationships with FedEx, UPS and DHL personnel.

Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.

Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Organized deliveries by sorting and stocking receivables

Obtained required documentation to process shipments and support movement.

Coached new staff preparing outgoing and receiving incoming shipments.

Maintained inventory of shipping materials and supplies.

Midwest Warehouse Joliet/Elwood

Shipping Lead/ Shipping Supervisor

01/2018 - 12/2020

Neovia Samsung Logistics Bolingbrook, Il

Counting Clerk, Inventory, Forklift and Clamp driver

04/2014 - 04/2015

I was a cherry picker and helped stage the products to be loaded on the trucks

I was also a counting clerk that had to count the new inventory as it was unloaded

I would also have to count the inventory that was already put away to make sure everything was put away correctly so the system would show the exact amount we had in the warehouse

I helped unload the trucks and put away the product after it was counted and put in the system

After everything was staged I would help load the trucks for the deliveries

Walmart Joliet, Il

Overnight Stocker

02/2013 - 04/2014

I stocked the shelves with the new products that came in from the truck deliveries

I made sure that the product was in the correct spots and everything was lined up and facing outwards

I helped customers when they needed help finding items and if I couldn't help them I found someone else that was able to help them

Once I filled the shelves up any items that could not fit I had to put away in the backroom

I used the rf scanner to find where items are in the store and how many we had available at the time

Joliet Fast and Fresh Joliet, Il

Cashier

01/2012 - 02/2013

I was a cashier, I helped customers, and I helped stock shelves and unload the truck deliveries

I helped put away the inventory

I cleaned the store by sweeping, mopping dusting and cleaning windows

Education and Training

GED

01/2002

University of Phoenix

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