Project Management Information Technology

Sandra Jacobs 469-***-**** cell • ************@*****.*** • LinkedIn Profile

Information Technology Leader

Accomplished Information Technology Leader with over 20 years of experience, specializing in strategic project management and technology transformation to enhance operational efficiency and profitability. Expert in leading large-scale projects from initiation to successful completion, leveraging deep expertise in strategic planning and resource management to exceed organizational goals. Skilled in fostering collaboration, mentoring talent, and building robust operational frameworks that ensure project success and sustainable growth. Demonstrated ability to apply project management acumen and innovative leadership techniques to drive business performance in a dynamic, growth-oriented environment.

Selected Achievements

Business Operations Efficiency as Director, Loyalty & Marketing Technology: Led a team of 31 employees and 73 contractors, managed a budget of over $10M across six key performance indicators (KPIs), and realized a 35% improvement in business operations efficiency.

Strategic Leadership and Revenue Growth: Formulated and executed 15 effective business strategies, leading to a 30% increase in revenue and acquiring 2.5M new Loyalty Program Members within 12 months.

Operational Efficiency and Cost Reduction as Senior Manager, Corporate Sales, and Lounges & Loyalty Technology: Developed and implemented five strategies that collectively increased operational efficiency by 20%, reduced costs by 15%, and improved productivity by 40% within a year.

Cross-Functional Team Leadership and Project Completion: Collaborated with over five business units to design and launch two technology-based solutions, achieving a 90% improvement in process efficiency and a 70% reduction in manual errors.

Effective Project Management and Team Leadership: Achieved a 40% increase in operational efficiency and a 25% reduction in costs by leading a comprehensive technology overhaul at American Airlines, managing a cross-functional team of over 50 members to successfully complete the project on time and under budget.

Areas of Expertise

Budget Control - Project Coordination - Contract Negotiation and Management - Logistics Management - Staff Development and Management - Project Management - Crisis Management - Information Technology Management - Financial Reporting - Verbal and Written Communication - Contract and Vendor Management - Hiring and Retention - Creativity and Innovation - Program Management - Cross-Functional Team Leadership - Strategic Planning - Financial and Budget Management - Issues Resolution Organizational Development

Executive Career Progression

American Airlines 2010 - present

Director Loyalty & Marketing Technology (2021 – present)

Led a team of 31 employees and 73 contractors, both local and remote, overseeing a budget of over $10M and six key performance indicators (KPIs) and achieving a 35% improvement in business operations efficiency.

Crafted over 50 comprehensive project plans, specifying timelines, goals, budgets, and staffing requirements, ensuring the successful completion of all projects on time and within budget.

Devised and implemented more than ten strategies to improve operational processes, boosting organizational efficiency by 80% and cutting operational costs by 30%.

Managed the budgeting and financial planning processes, overseeing a total budget of $10M and securing a 10% annual improvement in financial performance.

Introduced three progress tracking systems for key initiatives and projects, facilitating real-time monitoring and aiding a 90% rise in on-time project completion rates.

Formulated and executed 15 effective business strategies, leading to a 30% increase in revenue and gaining 2.5M new Loyalty Program Members within 12 months.

Fostered a positive work culture by cultivating relationships, enhancing team collaboration, and encouraging open communication channels to facilitate inter-team cooperation.

Director Loyalty & Marketing Technology continued…

Regularly convened with department heads to review strategic initiative progress and orchestrated cooperative activities with other departments to expedite work processes and strengthen interdepartmental synergy.

Negotiated agreements with external partners, such as contractors and consultants, to align with organizational goals.

Evaluated employee performance against benchmarks or targets, recommending corrective actions to meet quality specifications.

Assigned tasks and set priorities and goals for staff, emphasizing leadership and mentoring to enrich newly hired employees' understanding of company programs.

Senior Manager Airport Lounges & Loyalty Technology (2018 to 2021)

Delivered weekly operational updates to the executive team, pinpointing and addressing five critical areas and cutting operational risks in half.

Led the planning of annual budgets for three departments, syncing budgets with forecasted sales volumes and achieving a 90% accuracy in budget projections.

Worked alongside over five business units to craft and launch two technology-based solutions, elevating process efficiency by 90% and slashing manual errors by 70%.

Generated detailed weekly reports on project progression for senior management, ensuring thorough tracking and communication of all projects and facilitating timely decision-making and resource distribution.

Oversaw performance evaluations for a team of 15, offering consistent feedback and coaching, which boosted individual performance metrics by 80% and team productivity by 90%.

Directed a team of over ten, guiding, setting objectives, allocating tasks, and monitoring performance to achieve goals.

Engaged with cross-functional teams to devise and implement development plans, supporting objectives, milestones, and timelines to fulfill project tasks and expectations.

Identified operational improvement opportunities through detailed process analysis and benchmarking studies.

Took part in hiring initiatives, conducting interviews, and choosing fitting candidates to enhance team composition.

Ensured staffing levels were optimal to achieve goals without exceeding budget constraints.

Provided leadership, insights, and mentoring to new employees, imparting knowledge of diverse company programs.

Addressed and resolved customer concerns and complaints that escalated to the management level, maintaining professionalism in stressful situations and effectively defusing tension.

Devised and implemented five strategies that collectively increased operational efficiency by 20%, reduced costs by 15%, and improved productivity by 40% within a year.

Manager Passenger Services & Corporate Sales Technology (2010 to 2018)

Offered guidance on software development process best practices to ensure optimal performance and results.

Kept stakeholders informed with regular updates on project statuses and adjustments, maintaining clear and effective communication.

Developed and managed the team's technical roadmap, outlining future technology initiatives and directions.

Produced comprehensive documentation for all technology-related tasks and procedures, ensuring clarity and accessibility of information.

Worked closely with senior management to craft strategic plans to achieve the organization's objectives.

Identified opportunities to enhance systems and processes for continuous improvement, and promptly resolved tech issues to minimize disruption, while proactively updating hardware, software, and security protocols to latest standards, ensuring system integrity and reducing vulnerabilities.

Engaged in the budgeting process for IT investments, contributing to financial planning and allocation.

Coordinated with other teams to guarantee seamless integration of systems, enhancing operational efficiency.

Monitored project progress closely, providing feedback to the team to ensure the timely completion of projects.

Delivered training and mentorship to junior team members on emerging technologies and tools, fostering skill development and knowledge sharing.

Acted as a crucial link between business users, developers, and management teams, facilitating effective communication and collaboration.

Education

Ivy Tech College of Indiana, Fort Wayne, IN, Associate of Applied Science

Southern Methodist University, Dallas, TX, Completed coursework in Business Administration and Management

Executive Leadership Institute (ELI), Dallas, TX, Executive Leadership, 1-year program

IT Senior Management Forum - Management Academy, 1-year program

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