Scrum Master Project Manager

Natalie PowellFields

IT Project Manager/ Scrum Master/ Agile Transformation

Mobile: 510-***-**** ******.**********@*****.***

Professional Summary

Energetic & solution driven individual with 13+ years of Project Management, SDLC & Change/Communication experience Platforms & Software solutions:

• ServiceNow: ITSM, CMDB • SFDC: CRM • CMDB: ITSM for Asset Mgmt. & Config Tracking

• SAP-ERP: Finance, Supply Chain, HR • ETL: Reporting • Oracle Assess Mgmt.: Identity for secure authentication

• MS Suites: Word, Excel Azure Cloud • Veeva Vault Basics • SharePoint: Doc Management, Collaboration

• EMD: Governance across organizations • • Data Warehouse: Business Intelligence & Reporting IT & Business Process Environments:

• SAFe Agile Framework • EDI • DevOps

Regulatory & Compliance Environments: GMP, GxP, Data Quality, SOP

• GMP, GxP • Data Quality • Standard Operating Procedure (SOP) Professional Experience

CHEVRON Jan, 17 - Current

ITSM Project Mgr. Scrum Deployment Lead Data Analysis Asset & Reporting

Manage and support global migration of WIN11 with over 45,000 end users impacted

Facilitate PI Planning, guiding agile teams through planning, ensuring all necessary elements are clearly outlined

Facilitate lesson learned with stakeholders & communicated aggregated results to users

Manage release, deployment & migration for ServiceNow

Work with external consultants to create project plan, including risk, dependencies, blockers, issues and actions utilizing SharePoint

Provide SharePoint access/permissions and manage organization SharePoint site - Asset Management

Coach Sprint teams i.e. PMs, PO, business stakeholders regarding proper agile practices and methodologies

Responsible for collecting & researching data, performing analysis, providing and presenting results

Manage Feature sizing & estimation and provide Epic collaboration, ensuring all train roadmap & program backlogs are actively tracked

Report on the status of releases, organizing required input from program workstreams

Manage multiple generation related projects from planning thru operations turnover

Manage the end-to-end release management process

Ensure all product releases are planned according to business requirements and budget

Schedule release readiness reviews prior to deployment. Identify critical milestones for deployment and organizational adoption

Collaborate with Organizational change management workstream leader on critical milestones

Utilize standard metrics to assess progress utilizing ServiceNow- PAAS to bring awareness to data and workflows

Work in a global and strong matrix environment

Use PM skills to plan & manage technical and business work, utilizing team resource skills as required

Monitor milestones & deliverables to identify potential risk and develop mitigation/contingency plan

Create & socialize satisfaction metrics & surveys utilizing SAP-CRM tools

Develop score cards, progress & status reports for technical teams

Create budget vs forecast variance to monitor year-to-date progress Accomplishments:

Led global migration of WIN 11 from WIN10, impacting 45,000+ users across multiple business units, refineries and shipping, and enhancing system reliability by 25%

Coach and guided 10+ Agile teams including PMs, Product Owners and stakeholders, improving sprint velocity by 35% and enhancing roadmap alignment across programs.

Manage cross-functional projects from planning through operations turnover, identifying and mitigating risks that could have delayed delivery, maintaining 98% on-time release rate

Execute enterprise-level PI Planning and release readiness reviews across multiple workstreams, improving milestone adherence by 30% and ensuring compliance

Improve stakeholder communication and adoption of new systems and policies through structured change management, resulting in 20% faster onboarding of new college interns

SYMANTEC Sept, 2015 - Nov, 2017

Project Mgr. Resource Mgr. Finance Process Improvement Vendor Mgmt.

Managed enterprise-wide deployment schedule, communications & timelines with SharePoint collaboration

Maintained Staff Resource requirements and allocation while monitored projects thru HPPM

Utilized Oracle-CRM tool and resource matrix to track and manage customer activity

Facilitated team meetings and change management communication to stakeholders

Addressed indirect cost approach

Provided IT cost transparency for business units to improve alignment, reduce costs & focus delivering value

Facilitated training for external vendors to ensure understand of financial workflow and related tools, i.e. ServiceNow

Collaborated with supplier management to create purchase orders & requisitions utilizing Oracle 11i

Developed & facilitate weekly IT finance process reports for Sr. directors

Audited invoices to ensure accuracy

Worked with both IT and business partners to identify end users pain points, facilitating communications between IT and end users, and supports groups through the delivery of new tools and services

Validated & tested UAT scripts for IT projects

Established, implement & maintain process improvement methodology, practices & standards

Developed training schedule to align with process and quality improvement methodology

Developed and implemented a show-back reporting mechanism “Bill of IT” to provide IT and business leads clear insight into major IT cost drivers and consumption patterns

Accomplishments:

Introduced IT cost transparency and implemented a “Bill of IT” show-back model, giving business units greater visibility into consumption patterns, driving more informed budgeting decisions and reducing discretionary IT spend by 18%. Audited vendor invoices and improved purchase order workflows using Oracle 11i, identifying errors that led to the recovery of $75K in overcharges and improving financial accuracy across departments. Developed and presented weekly IT finance and performance reports for senior leadership, driving quicker decision-making cycles and reducing reporting gaps by 40%.

Championed cross-functional collaboration between IT and business stakeholders to identify user pain points and streamline communication, resulting in 25% faster resolution of support tickets and improved satisfaction scores. GENENTECH Jan, 2015 - Aug, 2015

Release & Deployment PM QA & Change Control Trainer

Managed enterprise-wide deployment schedule from QA testing thru Go-live production

Facilitated team meetings and change management communication to stakeholders

Executed U.S. FDA-related computer systems validation methodologies, Veeva Platform

Assisted in preparation of test scripts for presentation to QA for approval

Worked with SFDC for data tracking, workflow optimization and user interface navigation

Worked with project team to identify issues, track and manage to resolution

Worked with SFDC developers to create standard processes, defining tables & bundling packages

Interfaced effectively across organizational such as HR, business & finance, quality & IT

Authored & executed dry runs of IQ, OQ & PQ test scripts Accomplishments:

Collaborated across HR, finance, IT, and quality functions to implement standardized workflows and testing protocols, improving issue resolution speed by 30%, streamlining QA approvals, and increasing deployment efficiency by 20% KAISER PERMANENTE Aug, 2013 - Dec, 2014

Procurement & Finance Mgr. Extract, Transform Load Analyst

Provided data for Integration as a Service leading to RFP

Worked directly with OneLink team on cybersecurity & compliance, HIPAA initiatives

Created & maintained work plans for assigned projects including critical path monitoring

Developed requirements, RFI & RFP to support business case and sourcing negotiations

Developed risk, threats and opportunity matrix to support stakeholders’ requirements

Ensured procurement, supply & contract projects were executed according to plan

Led a complex portfolio of healthcare projects in a matrixed environment-driving change, managing interdependent stakeholder relationships, coordinating with vendors, and developing strategic communication plans for critical policy initiatives

Applied chargeback methodologies within procurement finance to manage cost allocation, track spending, and support financial reporting processes

Worked directly with physician portal & healthcare systems to support solution delivery and improve user experience

Executed projects following the Comprehensive Delivery Process, ensuring compliance with delivery standards, governance practices and quality assurance checkpoints Accomplishments:

Provided support to training team with adoption of physician portal tools and procurement platforms, improving onboarding and increasing physician satisfaction scores by 25% within the first three months of rollout. Supported the integrated risk/threat initiative and communication plans for security with HIPAA compliant initiatives in collaboration with the OneLink team, ensuring audit readiness and minimizing potential exposure to compliance violations CHEVRON Jan, 2011 - Aug, 2013

PMO Performance Management Compliance & Data Privacy, PM

Successfully managed, developed and executed user test cases

Managed effort for site document management system, used by external suppliers

Maintained Project Plan & develop business process re-engineering documentation

Managed the execution of multiple, complex test plans by preparing resources & developing training

Established and deployed readiness surveys and post project evaluation for SharePoint users

Participated in configuration and design of new system enhancements

Mapped business user requirements with requirement documentation using project management ‘CPDEP’ tools

Defined, developed and executed integrated project plans using CPDEP Methodology

Maintained processes related to estimates, planning, scoping, scheduling, budgeting,

Effectively communicated and managed integrated change management and change control processes

Created comprehensive system, business readiness and support strategy for business users

Developed business processes, activities & programs to establish global collaboration

Planned & evaluated change management for ITSM change control processes

Monitored & guided the commitment level of impacted stakeholders

Performed preparation activities, including developing & deploying test schedules and expected test results

Contributed to the development of privacy standards, processes and tools within Chevron ITC & globally

Leverage best in class practices, tools and processes developed within Chevron to assess and ensure compliance Accomplishments:

Developed and deployed readiness assessments and post-implementation evaluations for SharePoint users across departments, driving user adoption rates up by 35% and reducing training time by 20% through targeted instructional strategies Supported global privacy and data governance initiatives, contributing to the creation of scalable standards and tools that reinforced Chevron’s reputation for regulatory excellence and minimized risk exposure across multinational IT environments CISCO SYSTEMS Feb, 2008 - Dec, 2010

Customer Development Org Security & Compliance SME Asset Mgr.

Worked effectively across the product life cycle & SDLC to implement large-scale Oracle database solution

Ensured accuracy of operations and manufacturing audit trail thru SOX and IT Controls

Engaged with business analyst to define requirements leading to program scope

Created and maintained access management securities matrix & developed integrated change request log

Managed security policies, standards and processes; controls designed to secure access based on business need

Partnered with IT to configure and integrate Oracle quality management system

Partnered with regional and global programs and application owners/stakeholders to ensure consistency of practice and seamless integration

Translated complex business issues into clear product requirements, system and functional specs

Partnered with team members to successfully complete POC, BRD and UAT leading to Pilot & GA

Managed and maintained project plan for multiple release tracks

Managed supplier requirements for RFP’s and RFQ

Worked closely with stakeholders, vendors & supply chain to define strategy for successful solution launch

Wrote “partner ready” messaging used by Cisco’s failure analysis partner sites

Made timely and sound decisions by developing project roadmaps

Influenced and encouraged utilization of core technologies and out-of-box solutions

Knowledge of financial tools & techniques, i.e. Quote-to-Cash

Ensured early adoption of vendor & channel partners by mapping requirements to key milestones

Lead successful deployment & execution of software upgrades BAYER CORP Jan, 2007 - Feb, 2008

Quality Validation & Compliance PM

Performed Internal Quality Audits

Prepared internal audit gap assessment

Planned Internal Audit schedules

Handled nonconforming procedures and maintained nonconforming material log

Administered & requested follow-up on corrective and preventive action

Prepared changes to quality documents

Lead auditor for internal/external systems and applications, eCompliance and Global QA systems

Managed implementation/deployment of multiple systems i.e. TrackWise, Clarity, Documentum

Drove communication channels that facilitated knowledge exchange between PMO, and key stakeholders for the Bayer/Novartis acquisition

Supported ‘TrackWise’ tool for corrective action, and provided SME input on deviations, investigation, & workflows

Supported the technical integration across projects, overseeing ERP transactions and maintaining SAP module to ensure system functionality

Sun Microsystems Jan, 2000 - Jan, 2007

Customer Quality Organization Quality Program Manager

Successfully implemented correction & prevention action processes & procedures across the organization

Implemented serviceability quality standards throughout the company, improving product quality

Maximized corporate goals to attain cost reductions, safety compliance, & reliability enhancements

Improved overall client quality assurance cycle time and assisted in Multi-Generational Plan.

Implementation of quality management systems & ERP

Developed repeatable business process for external vendor partners

Worked with quality control & return on investment teams to evaluate Oracle Software & program

Implemented continuous improvement processes for critical customer account, to reduce customer escalation's

Compiled, formulated and presented weekly real-time quality metrics to executive management

Created scorecards, dashboards, metrics for business users, stakeholders & vendor partners

Contributed pre-work content and deployed voice of the customer, critical architecture tools and techniques

Team lead on Sun's World-Wide operations and Sun Service pre-field change order Six Sigma project

Familiar with Solaris and Unix operating systems

Developed vendor/reseller relationships while managing and facilitating meetings and deliverables

Responsible for planning and leading software deployments of mission critical enterprise-wide systems

Ensured all deployments followed established processes to ensure efficiency, quality, repeatability Education

BSME - Mechanical Engineering: Cal Poly State University, San Luis Obispo, CA, MS - Psychology in Kinesiology: ASU, Tempe AZ.

PhD (ABD) Leadership psychology Health and Human Science: University of Chicago, Concordia, Riverdale, Ill.

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