Data Center Solutions Architect

Kacy R. Chapman

Solutions Architect

***********@*******.*** • 919-***-****

LinkedIn • Colfax, NC 27235

Highly analytical and seasoned technologist with extensive experience in designing and delivering innovative technology solutions to drive business transformation.

Proven and trusted knowledge in implementing data center strategies, streamlining enterprise IT infrastructure, and identifying new business partner opportunities for improved operational efficiency. Expertise in resolving intricate challenges and fostering robust client relationships. Passionate about translating complex technical requirements into actionable cost-effective strategies, outcome-based solutions, and advising businesses to make informed decisions. Skilled in providing strategic sales leadership and collaborating with cross-functional teams to offer value-driven outcomes, secure revenue growth, and optimize service delivery. Strong sales and technical acumen with solid background in virtualization, cloud migration, Disaster Recovery (DR) & Business Continuity, XaaS, IaaS, SaaS, and Managed Services.

Areas of Expertise

IT Solutions Architecture

Enterprise Infrastructure Design

Data Center Strategy & Migration

Technical Solution Sales & Strategy

Cloud & Hybrid Cloud Solutions

Client Relationship Management

Team Leadership & Collaboration

Partner Sales Engineering

Proposal Development & Presentations

Professional Experience

Insight Enterprise, NC

Regional Principal Solutions Architect, Data Center Services Sales

2021 — 2024

Spearheaded strategic sales initiatives for data center infrastructure and services, targeting large-scale opportunities across the US and Canada to drive revenue growth. Oversaw strategic sales funnel, utilizing advanced CRM tools for opportunity tracking, pipeline management, and revenue forecasting. Authored compelling Statements of Work (SOW) and proposals for enterprise and commercial clients. Coordinated quarterly business reviews and post-sales evaluations, uncovering opportunities to refine sales cycles and enhancing client satisfaction.

●Achieved over 90% client retention and renewal rates by building and maintaining relationships with key stakeholders.

●Directed transition of critical IT infrastructure for a $2.53B client, replacing unsupported systems with cost-effective solution, resulting in securing first major services deal, generating $2-5M in gross profit quarterly, and unlocking further business opportunities.

●Maximized data center services profitability by designing and integrating nationwide sales strategies and campaigns in collaboration with executive leadership.

●Led new business development efforts, cultivating client relationships and establishing company as trusted advisor for complex IT projects.

●Successfully closed high-value contracts and nurtured long-term client partnerships by presenting tailored IT infrastructure solutions to C-level executives.

●Delivered client-centric solutions aligned with business objectives by partnering with cross-functional teams, including engineering, consulting, and professional services.

●Engaged with OEM partner and client to build cost-effective professional services engagement for multi-million-dollar data protection contract, creating delivery plan that met budget and deployment requirements for successful execution.

●Analyzed data protection strategy across North America and Europe, comparing cloud solutions to cost-effective alternatives and proposing long-term disaster recovery plans and sold services to categorize critical data, leading to ongoing product sales and development of international protection strategy.

Solutions Sales Executive

2018 — 2021

Facilitated client discovery and workshop sessions to collect business requirements and formulate tailored solution proposals addressing unique challenges. Uncovered, built, and secured data center solution sales opportunities in collaboration with account executives and sales managers.

●Created and maintained dynamic sales pipeline, strategically expanding Insight’s wallet share across high-value key accounts.

●Played pivotal role in RFP processes, coordinating with subject matter experts to offer comprehensive, winning responses.

●Delivered value-driven client education on solution benefits, competitive differentiators, and risk mitigation strategies, enhancing decision-making confidence.

National Pre-Sale Engineer

2015 — 2018

Offered expert pre-sales technical support for data center technologies, including networking, servers, and storage solutions, ensuring alignment with client requirements. Presented technical solutions and recommendations to clients, leveraging insights into needs and competitive analysis to secure business outcomes.

●Executed successful campaigns, driving business growth and enhancing OEM sales for Insight by collaborating with OEM product and management teams.

●Designed solution architectures and developed detailed Bills of Materials (BOMs) by partnering with distribution partners and account teams for seamless implementation.

●Trained junior engineers and sales teams, fostering skill development in solution positioning and industry best practices to boost overall team performance.

●Streamlined configuration, validation, and staging processes for Fortune 500 clients’ $3-6M quarterly storage orders, significantly reducing errors and delays, ensuring consistent revenue, winning back-to-back Engineer of the Year awards, and eliminating production timeline slips.

Varrow, Inc (NOW CDW) NC

Systems Architect - Presales

2014 — 2015

Cultivated strong, value-driven relationships with customers, OEMs, and partners to ensure seamless delivery of innovative technology solutions. Delivered technical briefings to clients, showcasing cutting-edge industry trends and IT advancements to support informed decision-making.

●Provided tailored infrastructure solutions, advising clients on technology requirements with a focus on systems integration and advanced storage architectures.

●Formulated and implemented end-to-end IT solutions, encompassing hardware, software, and systems integration by coordinating with account teams.

EMC Corporation (Now Dell) NC 2011 — 2013

Systems Engineer – Presales

Provided pre-sales technical expertise in storage and disaster recovery solutions, engaging with sales teams and customers to design robust, integrated IT infrastructures. Translated business needs into technical solutions using company's products and services. Deployed and proposed customized technical solutions that align with customer needs and industry best practices.

●Performed competitive analysis to strategically position EMC solutions as optimal choices aligned with client objectives.

●Demonstrated value of EMC technologies in meeting organizational goals by presenting tailored solution proposals and crafting compelling business cases.

Additional Experience: Solutions Architect - Presales Eplus Technologies

Solutions Architect/Sr. Implementation Specialist – Service Delivery EMC Corporation

Education & Certifications

Bachelor of Science in Mathematics, Concentration in Computer Science North Carolina Central University, Durham, NC

Red Hat Portfolio: Foundational, VMware VTSP Certified, AWS Technical Essentials, Certified Meraki Networking Associate

Honors & Awards

Recognized as 2x Corporate Club recipient for outstanding technical engineering support to sales, consistently exceeding quota targets and driving business growth.

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