Customer Service Real Estate

ELIZABETH GONZALEZ

619-***-****, *********************@*****.***, San Diego, CA, 92120

SKILLS

• Detail Oriented

• Punctual

• Bilingual

• Customer Service

• Multitasking and Organization

• Documentation And Reporting

• Cash Management

• Record keeping

• Problem-solving abilities

• Staff training

• Friendly and Positive

PROFESSIONAL SUMMARY

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

EXPERIENCE

Shopkeeper, Jan 2003 - Current

Etsy, San Diego, CA I manage a store. Process returns. I dedicate my time to increase sales. I return e-mails back in a timely fashion. I give discounts through the software I use from Etsy. I re-arrange inventory for better viewing. I purchase inventory and I do inventory on what I currently have available. I give it a few moments in my day and photograph inventory with cell phone. I handle complaints and deliver merchandise internationally and here in the United States. A hobby that I had turned into a business. I have the packaging with the business name. I received 5 stars in ratings and I generate repeat business. The most expensive item I sold was for $1000. I have made $11,000 doing this with few hours and I have experience in sales. Loan Officer, Jan 2002 - Jan 2005

Bristol Home Loans, Covina, California I worked very closely with the Loan Processor in getting all the paperwork needed to turn file in. I met with clients, mainly Spanish speaking and I translated documents and obtained signatures. I obtained credit reports and tax records for each co-signer. I discussed loan programs and loan payments with clients. Worked closely with real estate agent on closing escrow. Once the Loan was approved, we closed transaction and I did this in a timely manner.

Real Estate Transaction Coordinator, Jan 1996 - Jan 2002 Century 21 Award - Soledad Gonzalez, La Mesa, CA I worked with 50 sales a year from top #1 agent. Met with buyers and sellers to obtain all signatures needed before closing escrow or when submitting an offer. Answered phones and made all appointments needed for inspections. Reviewed and read title reports. Wrote letters on the home inspection repairs being requested and I turned in files periodically to keep management up to date. I was also licensed at a later date and became real estate assistant and transaction coordinator. Worked days and nights. Stock Associate, Jan 1995 - Jan 1996

Robinsons May, San Diego, CA Unloaded trucks each morning at 5:00 am. Delivered merchandise to each department. Worked in not only Warehouse section but stock rooms throughout the store. Put merchandise out on the floor. Did price changes for management and folded sweaters and merchandise for 12 hour sales. Did floor moves for more appealing visual of merchandise available. And worked very well with different managers as well as my supervisor. Worked holidays and 12-hour sales besides regular schedule.

Medical Receptionist, Jan 1994 - Jan 1995

Dr. Balourdas - Surgery of the Hand, San Diego, CA Scheduled appointments on computerized program. Worked in back office as needed. Translated for patients speaking Spanish. Answered phones, and delivered messages. Filed and kept the front office tidy and clean. Worked very close with Manager and had experience with scheduling of a surgery or two.

Medical Front And Back Office, Jan 1993 - Jan 1995 Dr. Kern Eye Institute, La Jolla, California Worked in a beautiful office in LA Jolla where all RK surgeries were performed on-site. Scheduled appointments for Surgeries and appointments for patients interested in the RK Surgery. I used equipment for eye exams and I also took care of all incoming requests for more info and would meet with them and play a video for them to get familiar with the procedure. Also. handed out the medications that I prepared for after the RK surgery and before. Confirmed appointments, handed out instructions and collected large payments for Dr. Kern and his wife. Medical input of all patients into computer. Took care of all files. There were 3 RK doctors and 1 plastic surgeon I scheduled for. Medical Receptionist, Aug 1992 - Jan 1994

William Robbins Physical Therapy, San Diego, CA Worked in office answering phones and scheduling appointments for physical therapy and massage. Authorized all insurances prior to appointment. Typed progress reports and filed. Medical Receptionist, Jan 1992 - Jun 1992

San Diego Medical Services, San Diego, CA I worked helping the Medical Receptionist in a Workman's Comp office. We had Neurologists. Psychiatrists. and many more specialties working out of that office. Scheduled appointments and confirmed appointments, as well as answered phones. Worked with new files and preparing files for appointments. Translated for Spanish speaking patients. EDUCATION

Certification

Adult School At Patrick Henry High School, San Diego, CA, August 1995 Took Medical Billing, Medical Coding, and Microsoft Word. Received certificates for A- and A+.

Certification

Grossmont Community College, San Diego, CA, August 1989 Received certificate for completing Medical Billing, Medical Terminology and Medical Office Management.

Diploma

Patrick Henry High School, San Diego, CA, August 1987 LANGUAGE

Fluent

Spanish

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